Bunches.co.uk Reviews 

18,244
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the website is very easy to navigate, offering a wonderful selection of beautiful flowers and gifts for any special occasion. Many consumers happily mention that their orders consistently arrive right on time, beautifully packaged, and containing fresh stems that last for many days. Some reviewers were not happy with occasional delivery delays or instances where packages were unfortunately left in inconvenient locations around the property. A few other people also felt that certain bouquets appeared smaller than pictured in the advertisement or did not stay fresh as long as expected.

What people talk about most

Product

Clients share positive opinions on product quality, expressing satisfaction with the fresh and beautiful... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that flowers consistently arrive promptly on... See more

Quality

Users describe positive interactions with quality, noting that the flowers arrive fresh, beautiful, and last... See more

Order

Consumers find order to be positive, highlighting a straightforward online website and very slick admin when... See more

Service

People report positive experiences with the service, consistently praising the reliable deliveries and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Normally I would give a 5 star rating for the flowers that I purchase from your website. However I was a little disappointed with my last order as the pot plant was so small for the price paid. Espe... See more

Rated 5 out of 5 stars

Flowers are easy to order, often with a discount code. Large variety of flowers to choose from. I only order online from Bunches. Never had a bad experience. Flowers always arrive fresh even if Royal... See more

Rated 5 out of 5 stars

Without exception the recipients of flowers sent by Bunches from us have been delighted. After that its a no brainer to use them. And letterbox arrangement works fine cos it means the PO can leave the... See more

Rated 5 out of 5 stars

Have received and sent flowers twice recently. All the flowers were lovely. The ones I received lasted two and a half weeks in this hot weather. They came beautifully packaged with lots of information... See more


Company details

  1. Flower Market

Written by the company

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £20.95. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(18,244)

1,864 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought the Pink Roses and Freesias…

Bought the Pink Roses and Freesias bouquet for my sister’s birthday. They arrived on time I ordered them on the 11th Aug to arrive on 12 Aug and arrived about 24 hours after I ordered them. My sister was very happy with them

August 12, 2026
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Rated 1 out of 5 stars

The flowers were delivered on Wednesday…

The flowers were delivered on Wednesday and I saw them on Sunday and they were nearly dead. Apparently they arrived looking dreadful and only got worse. It looked nothing like the bouquet that was advertised. Very expensive for what was delivered. Certainly won't be using this website again.

August 9, 2026
Unprompted review
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Reply from Bunches.co.uk

Thank you for getting in touch with us.

We're truly sorry to hear that your flowers arrived looking rather sad and had deteriorated further by the time you saw them on Sunday. This isn't the standard we aim for at Bunches, and we completely understand your disappointment. Can you please reach out to our customer support team with your order number and a copy of this review via email at flowers@bunches.co.uk so we can look into this for you? Alternatively you can contact us on 01623750 343 Kind regards, Bunches.

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Rated 5 out of 5 stars

Excellent Flower Store

Excellent Flower Store. My go to for flowers online. A fan of Rainbow Galaxy which I keep ordering for the wife. The variety in the bundle and the colours are amazing. The delivery is smooth and easy. Flowers well packaged and stay blooming for over a week. Highly recommended.

August 2, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Ordered bereavement flowers and they were delivered later than requested and just sat on my friends doormat to die as she had gone away the day after.
No help, support or reimbursement. Shoddy outfit.

July 30, 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

we're so sorry to hear about this. Can you please reach out to our customer support team with your order number and a copy of this review via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

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Rated 4 out of 5 stars

Great product and service but long courier delivery window is disappointing

I ordered a bouquet on Saturday afternoon and it was delivered on Monday (mid-afternoon). The recipient said that the bouquet was superior in quality to the last bouquet that she received from me that was purchased from another company so I was pleased to hear that.

My only reason for not giving 5 stars is because the courier used, Royal Mail, has let me down in the past with deliveries (not being delivered on stated dates) and their customer service telephone service is not good. Also the delivery window is any time during a 12 hour period and they do not offer a half-day or even better, 1 hour delivery window as other couriers that I’ve received deliveries from do, so the recipient had to wait in for several hours.

August 1, 2026
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Rated 2 out of 5 stars

the bunch of flowers my wife received…

the bunch of flowers my wife received where rubbish.

August 2, 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

we're so sorry to hear about this. Can you please reach out to our customer support team with your order number and a copy of this review via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Rated 5 out of 5 stars

Overall perfect

My friend had a death in the family and I came across Bunches when I was looking to get them some flowers quickly. The buying process was easy, the price was good and I loved the option of adding a cookie. I opted for next day delivery and although it stated it may be the following day it was indeed delivered on the day I chose which was great. Overall pleased with the service and would definitely use again.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful fresh flowers

The site was easy to navigate. Lots of choice. Flowers are extremely well packaged. They are fresh and last quite a long time. They are good quality and worth the money paid. The recipient loved them and said how beautiful they were. I ordered from Bunches as I was lucky enough to receive some flowers by post and they lasted a long time. Very pleased with my purchase and to receive them too!

July 31, 2026
Unprompted review
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