extremely helpful, took a long time to clearly explain why our stove wasn't working as well as it should and to suggest ways of improving its use. Helpful follow up emails too. Would not hesitate to... See more
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Review summary
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What people talk about most
Based on these reviews
My bradgate is brilliant efficent a good investment sanves around £1500 per year on heating costs compared to othe r houses identical to mine with 2 people . My only concern is the stainless stee... See more
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Our Burley Hollywell wood burner is amazing and it is a highly efficient piece of kit, providing you use it properly! We spoke to Chris Astley-Stone at Burley in Oakham, he was so knowledgeable... See more
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Purchased Burley Ashdown early 2024 for new extension, we have been having some issues with keeping the fire going ( new to log burner ) Called customer services and couldn’t have been any mo... See more
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Company details
Written by the company
We are Burley Appliances, a proud UK manufacturer based in the heart of Oakham, England. For 50 years, we've dedicated ourselves to designing and crafting some of the world's most efficient and cleanest flueless gas fires and wood-burning stoves right here in the UK. We believe that exceptional warmth shouldn't come at the cost of the environment. That's why our stoves are meticulously engineered to deliver impressive heat output while significantly reducing emissions. This commitment ensures you not only enjoy a cosy and comfortable home but also benefit from a truly sustainable and cost-effective heating solution. We're passionate about quality and supporting local businesses, which is why our products are exclusively sold through a trusted network of independent retailers. You can find your nearest Burley stockist and experience the difference for yourself at burley.co.uk/stockists/. Choose Burley for an innovative, efficient, and environmentally conscious way to heat your home.
Contact info
Lands End Way, LE15 6RB, Oakham, United Kingdom
- info@burley.co.uk
- www.burley.co.uk
4.8
Excellent
131 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Easy to contact and get advice
Easy to contact and get advice. Spare parts arrived quickly together with some helpful notes.
April 1, 2026
Reply from Burley Appliances Ltd
Hi David, Thank you for the review! We’re really pleased to hear that you found it easy to get in touch and that your spare parts arrived promptly. It’s all part of the service we strive for here in Oakham. We’ll be sure to pass on your thanks to Chris and the team for looking after you!
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extremely helpful
extremely helpful, took a long time to clearly explain why our stove wasn't working as well as it should and to suggest ways of improving its use. Helpful follow up emails too. Would not hesitate to recommend you
March 24, 2026
Reply from Burley Appliances Ltd
Hi David, Thank you so much for the review! We’re really glad to hear that taking the time to go through the technical side of things made a difference. It’s often those small tweaks that can make all the difference in how a stove operates, so we're pleased the explanation and follow-up emails helped you get the best performance out of your burner. We’ll be sure to pass on your thanks to Chris for his support.
Thank you for the recommendation
Burley Hollywell stove
I have had a Burley Hollywell wood stove for a number of years now.
I have had lots of stoves over the years and none as good as this unit.
As with any stove its very important that you burn dry wood only if you do this and your chimney is correct with a good draw etc then this stove is unbeatable.
The large glass door is amazing its a real feature.
You can see the flames dancing.
Most important is the heat output and after sales.
The heat output is quick and heats my cottage completely.
I sometimes think I got the incorrect size as its that good so be careful what size you order.
Next time I'll order the size below if needed - and it will definitely be a Burley - built here in the UK that was very important to me ( even if I am Irish )
However the size was on me as all the other stoves I have had promised so much but never really delivered .
I was wrong with this one it over performs amazing .
The after sales support is outstanding with the team and Chris at Burley always there to help and Jack at Stoves and Solor as the spare parts company amazing.
He goes above and beyond.
To add I have not been asked to leave this review from anyone.
Also I'm that confident about the stove your welcome to phone me for my full opinion.
Phone Chris at Burley I am more then happy for him/them to pass on my number.
I note some people might have different experiences but I'm sure if the wood is correct ( dry ) and the chimney also set up correctly you can't beat them.
John
March 30, 2026
Unprompted review
Reply from Burley Appliances Ltd
Hi John, Thank you so much for taking the time to leave such a detailed and glowing review! It’s fantastic to hear that after years of owning various stoves, the Hollywell has come out on top as your clear favourite. You’ve raised some brilliant technical points, and you’re absolutely right that using dry wood and ensuring a correct chimney draw are the essential requirements for making any stove perform at its best. It’s also great to hear that our heat output is actually over-delivering for your cottage! We’ll be sure to pass on your kind words to Chris and the rest of the team here in Oakham. It’s also wonderful to hear your praise for Jack at Stoves and Solar; we work closely with our spare parts partners to ensure that level of "above and beyond" support continues long after the stove is installed.
High quality products and excellent…
High quality products and excellent follow up customer care
March 18, 2026
Reply from Burley Appliances Ltd
Hi Ann, Thank you so much for the 5* review! We’re delighted to hear that you’re enjoying the high quality of our products and that you found our follow-up care to be excellent.
Outstanding Service
Seldom does one experience excellence when it comes to customer service, but the service I recently received from Burley Appliances and in particular Chris Astley-Stone, fully met the meaning of the word. Worth every penny of the journey to the factory and more.
March 17, 2026
Unprompted review
Reply from Burley Appliances Ltd
Dear Leonard, Thank you so much for your kind words! It was a pleasure to assist you, and we’re truly touched that you found the visit to our Oakham factory so worthwhile. We strive for excellence in every interaction, so hearing that your experience with us fully captured that standard is the best feedback we could ask for. We’ll be sure to pass on your special thanks to Chris and the factory team; they really appreciated the opportunity to help and will be delighted by your comments.
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Reply from Burley Appliances Ltd
Hi Phil, Thanks so much for the review! We’re really pleased to hear that you found our service prompt and the information provided was clear and helpful. We’ll be sure to pass on your thanks to Chris for looking after you!
Great to be able to talk to a knowledgeable human being.
Great to be able to talk to a real human being who knew what they were talking about, rather than having to deal with a bot or someone in a call centre who didn't know the product. Very helpful and gave me exactly the help I needed.
February 23, 2026
Reply from Burley Appliances Ltd
Hi Gareth, Thank you so much for the amazing 5* review! We’re really pleased to hear that you appreciated speaking with a "real human being". We agree that there’s no substitute for personal technical expertise. We’ll be sure to pass on your thanks to Chris for his support!
Gave me options to fix my fire
February 17, 2026
Reply from Burley Appliances Ltd
Hi Philip, Thanks so much for the review! We’re really pleased to hear that providing those different options helped you find a solution for your fire. We always try to be as practical as possible when it comes to technical support, and we’ll be sure to pass on your thanks to the team for looking after you!
Very knowledgeable talked me through my…
Very knowledgeable talked me through my process
February 16, 2026
Reply from Burley Appliances Ltd
Hi Wilf, Thanks so much for the 5* review! We’re really pleased to hear that you found the advice knowledgeable and that talking through the process was helpful.
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Reply from Burley Appliances Ltd
Hi Richard, Thanks so much for the glowing review! We’re really pleased to hear that our response was both immediate and detailed, as getting that technical information out quickly is always our goal.
Reply from Burley Appliances Ltd
Hi Mark, Thanks so much for the 5-star review! We’re really pleased to hear that you found our team helpful. We'll be sure to pass on your thanks to the Sales and Technical teams!
The gold standard for customer support…
The gold standard for customer support - their staff are always engaging and responsive
February 6, 2026
Reply from Burley Appliances Ltd
Hi Michael, Thank you so much for the 5-star review! Being called the "gold standard" for customer support is a fantastic compliment, and we’re thrilled to hear that you’ve found this out firsthand. Providing great technical support is a priority for us here in Oakham. We'll be sure to pass on your thanks to Chris and the rest of the team!
Excellent customer service and…
Excellent customer service and excellent products. I’ve had my Burley stove for about 7 years now and I’m absolutely delighted with it. I don’t like the season of winter but having a Burley stove to come home to, makes it something to look forward to winter for! I will be buying another one soon and it will definitely be a Burley
January 29, 2026
Reply from Burley Appliances Ltd
Hi Robin, Thank you so much for the wonderful feedback! It’s fantastic to hear that after 7 years, you’re still "absolutely delighted" with your Burley stove. We completely understand—while winter can be a bit of a slog, there’s nothing quite like the heat from a world-class, efficient stove to change your perspective on the cold months! We're thrilled that you’re planning on choosing another Burley for your home. We'll be sure to pass on your thanks to Chris and the rest of the team here in Oakham.
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Our Burley Hollywell wood burner is…
Our Burley Hollywell wood burner is amazing and it is a highly efficient piece of kit, providing you use it properly!
We spoke to Chris Astley-Stone at Burley in Oakham, he was so knowledgeable, nice to talk to and very helpful despite being at near closing time on a Friday.
The support he provided was fantastic and we began using the burner so much more efficiently. He sent us all the information via email including a supplier for spares.
Great support and excellent customer service!
Thank you Chris and also to Burley for such a fantastic product.
Ray
Norfolk
January 16, 2026
Reply from Burley Appliances Ltd
Hi Ray, Thank you so much for the fantastic review! It’s great to hear that your Hollywell is performing so well for you. You’ve hit the nail on the head, as our stoves are indeed "highly efficient pieces of kit," but getting the best out of that physics-defying burn does rely on using the correct technique and loading weights of wood per hour. Providing that technical support, even late on a Friday afternoon, is what we’re here for. We're pleased to hear that the email and the info on spare parts suppliers helped you. We’ll be sure to pass on your thanks to Chris and the team here in Oakham.
Reply from Burley Appliances Ltd
Hello, Thanks for the 5-star review! We’re really glad we could get back to you so quickly and that you found our advice helpful. We'll be sure to pass on your thanks to our team for looking after you. If you ever need any more technical support with your Burley fire, please don't hesitate to contact us.
The person I spoke to was very helpful…
The person I spoke to was very helpful . He had answers to all my questions. He showed concern to my issues. His suggestions for solving my problems were excellent. His promises to email me were appreciated and he did so as promised.
January 23, 2026
Reply from Burley Appliances Ltd
Hi John, Thanks so much for the review! Delighted to hear that you found the advice helpful and that the solutions provided worked for you. We always aim to treat every technical issue with the attention it deserves, and we make it a point to follow up with emails containing all the necessary documents. We’ll be sure to pass on your thanks to Chris for looking after you and making sure all your questions were answered.
Absolutely fantastic customer service
Absolutely fantastic customer service. I asked a not so simple question and got a detailed answer within hours, which completely solved my problem. I couldn’t ask for more. Thank you.
January 22, 2026
Reply from Burley Appliances Ltd
Hi Philip, Thanks for the great review! We’re really pleased to hear that we could get that problem sorted for you so quickly. We actually enjoy the "not so simple" questions here. We’ll be sure to pass on your thanks to Chris for providing that detailed answer.
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Great customer service talked me…
Great customer service talked me through exactly what I needed and sent me it written in email with links, very friendly and helpful
January 22, 2026
Reply from Burley Appliances Ltd
Hi Lisa, Thanks so much for the review! We’re really glad to hear that you found the advice helpful and that having the details and links in an email made things easier for you. We find that following up a technical chat with a written summary is the best way to make sure you have everything you need to get the best out of your Burley stove. We'll be sure to pass on your thanks to Chris for his help!
chris astley-stone was first class.
January 21, 2026
Reply from Burley Appliances Ltd
Hi Nigel, Thanks so much for the 5-star review! We’re delighted to hear you had such a positive experience. We’ll be sure to pass on your thanks to Chris—he always appreciates the feedback and will be glad to hear he was able to help.
Had an issue with high CO emissions
Had an issue with high CO emissions, engineer condemned flueless gas fire.
Contacted your Chris and he was very helpful in putting the engineer right, 👍
Fire has now been passed and we'll be using it tonight.
Please give Chris a pat on the back from me.
Bob Taulor
November 27, 2025
Reply from Burley Appliances Ltd
Hi Bob, Thanks so much for the review! We’re delighted to hear that the fire is back up and running and that you're once again enjoying its efficient warmth. Flueless gas technology is very specialised, so we’re always happy to provide the necessary technical support to engineers to ensure everything is tested correctly and safely. We’ll be sure to pass on your thanks to Chris and give him that pat on the back!
Enjoy the warmth this evening.
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