Buss Murton Law Reviews 

408
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and legal team for being exceptionally professional, knowledgeable, and supportive throughout property sales and purchases. Many people also appreciate the prompt communication, efficient service, and clear explanations provided, which help make potentially stressful situations much easier to navigate. Clients consistently mention that advisors go the extra mile to resolve issues and ensure everything runs smoothly from start to finish. Some reviewers were not happy with communication aspects, noting instances where they had to chase for updates or felt that communication could have been better during their cases.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently professional, helpful, and... See more

Service

Consumers find service to be positive, highlighting superb and first-class assistance from knowledgeable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as professional,... See more

Response time

Clients share positive opinions on response time, frequently highlighting prompt and efficient communication.... See more

User experience

Customers had positive experiences with user experience, finding the process smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook. Both Kerry and Jenifa have been an absolute pleasu... See more

Company replied

Rated 5 out of 5 stars

FIRST CLASS experience. Kerry, Jenifa and Jade all helped me with my house purchase. Very professional, kind, polite, knowledgeable and always went that extra mile. I would definitely highly rec... See more

Company replied

Rated 5 out of 5 stars

This is the second time we’ve used Buss Murton Law for a house sale and purchase, and once again they were extremely helpful throughout the whole (and often stressful) process. Kerry was fantastic — s... See more

Company replied

Rated 5 out of 5 stars

i had the best of help and support from Melanie den Brinker who is trully very professional , kind and knowledgable barister in her field. at every step of the way i trully felt that i was looked out... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A full service, professional law firm dedicated to providing top quality legal advice you can trust. We have been providing trusted legal advice in Kent & the South East to individuals and businesses since 1713. For Individuals we can advise on: Residential Property Family & Divorce Private Client Employment Dispute Resolution For Businesses we can advice on: Company & Commercial Commercial Property Employment Law Dispute Resolution Call us on 01892 510 222 to discuss your legal needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

5-star
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1-star

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4.9

All reviews

(408)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buss Murton

Sola, and her assistant Jodie couldn't have been more helpful. Their professionalism and compassion,at a very stressful time, was very much appreciated.

February 10, 2026
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sola and Jodie.We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

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Rated 5 out of 5 stars

Samiha and her staff are very friendly…

Samiha and her staff are very friendly and welcoming and Samiha explained everything clearly regarding our wills and the inheritance tax implications.

February 6, 2026
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Samiha and her team. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Great service from all the staff

February 6, 2026
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Although our solicitor dealing with our…

Although our solicitor dealing with our issues changed from time to time the service was not affected , so overall very good.

February 1, 2026
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

We were kept up to date when necessary…

We were kept up to date when necessary and the costs of our house move were kept under control so we didn't overspend. Our queries which we kept to a minimum were answered succinctly and with any warnings clearly identified. Our only hiccup was the person dealing with our affairs left the company at an important stage as employee's often do, but a partner stepped in to make a seamless transition of contact, so no problems were encountered. Moving is a very stressful time and we had last done this 42 years ago so were not fully in tune with current procedures. We cannot fault Buss Murton in any way and can fully recommend their services.

November 21, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

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Rated 5 out of 5 stars

Very professional and business like with a personal touch

Very professional and business like with a personal touch. I was able to meet with the solicitor personally to discuss the options and plan which was clearly explained. After that, we also spoke when required to support the majority of the procedures that were done via e mail.

October 7, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Melanie was excellent

Melanie was excellent. I felt incredibly supported, and all the advice was wise, helpful and thoughtful, resulting in a very good outcome that has made all the difference to my future financially. I highly recommend Melanie and her team. She was amazing during a very tough time. I couldn't have done it without her. Thank you so much.

January 22, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Melanie. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Employment Settlement Support

Alex provided high level of support and guidance with clarity on a complex topic that enabled successful completion within the timeline. Alex was engaging and diligent and his expertise provided confidence to execute the agreement. Excellent service

January 1, 2026
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Alex Lee. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 4 out of 5 stars

good explanation of change needed and…

good explanation of change needed and much help given with form filling and other admin required

October 10, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you for your review of your experience with Buss Murton. We value every client’s feedback as it helps us to maintain our high expectations of the service we deliver.

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Rated 4 out of 5 stars

My first time using Buss !

My first time dealing with you but I was extreamly pleased at the friendly and professional approach by all staff . Your ability to explain what at first glance a complex legal subject into a form very clear ! Plus always giving both positive and possible negative comments as to how case could develop.

April 15, 2025
Unprompted review
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Reply from Buss Murton Law

Here at Buss Murton we pride ourselves on our friendly and professional approach and we’re pleased the service you received met your expectations, and ours. Thank you for leaving a review.

Rated 5 out of 5 stars

Alex was kind

Alex was kind, considerate and helpful at all times during a rather delicate negotiation. Thank you.

November 10, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Alex Lee. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 4 out of 5 stars

Achieved what we needed but with minor caveats

Buss Murton delivered a good service and we got what needed within decent timescales over the Christmas and New Year period.
The reason for 4 stars and not 5 is some issues that needed to be pointed out within the wills, and one particular issue needed pointing out more than once.

December 29, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you for your review of your experience with Buss Murton. We value every client’s feedback as it helps us to maintain our high expectations of the service we deliver

Rated 5 out of 5 stars

Easy to work with and very helpful.

Easy to work with and very helpful.

December 23, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

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Rated 5 out of 5 stars

Outstanding Service, highly recommended We have used Kerry Carter before when…

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook.
Both Kerry and Jenifa have been an absolute pleasure to deal with, and have spent over and above the time that would have normally been expected in dealing with some of the issues that arose during our sale.
We cannot reccomend their services enough

December 19, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Kerry and Jenifa. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Great service

Great service, very fast completion on property purchase

December 1, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Always get lawyered up

Great lawyers, easy to talk to, relaxed atmosphere with painless delivery.

October 17, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Exceptional

Had telephone conversations with a few other solicitors before I met Margaret. On consultation the first thing she said was "are you safe?" From then knew she was the right solicitor for my situation. She was open and honest about the worst case scenario so managing my expectations. Her knowledge is amazing and her client care (and Rosalin's) was exceptional. Totally recommend.

December 7, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Margaret and Rosalin. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

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Rated 5 out of 5 stars

First Class Service

From my initial enquiry I have received a first class service. I have felt prioritised throughout the process and have received clear and concise instructions when necessary and regular updates. I look forward to continuing to use Gail and Cathy’s services once I find my new home.

December 1, 2025
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto those who supported you. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Great Team!

Great Team!
Buss Murton are always ready to help and support our needs, offering quick and efficient communication.
Melisa is consistently prompt in responding to our queries, and Dal and Dominic are also fantastic.
An absolute pleasure to work with!

November 27, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Melisa and Dal. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Gail was an excellent conveyancer

Gail was an excellent conveyancer. She was efficient and knowledgeable and oversaw the sale of our property with care and expertise.

November 21, 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Gail. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

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