Buss Murton Law Reviews 

408
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and legal team for being exceptionally professional, knowledgeable, and supportive throughout property sales and purchases. Many people also appreciate the prompt communication, efficient service, and clear explanations provided, which help make potentially stressful situations much easier to navigate. Clients consistently mention that advisors go the extra mile to resolve issues and ensure everything runs smoothly from start to finish. Some reviewers were not happy with communication aspects, noting instances where they had to chase for updates or felt that communication could have been better during their cases.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently professional, helpful, and... See more

Service

Consumers find service to be positive, highlighting superb and first-class assistance from knowledgeable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as professional,... See more

Response time

Clients share positive opinions on response time, frequently highlighting prompt and efficient communication.... See more

User experience

Customers had positive experiences with user experience, finding the process smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook. Both Kerry and Jenifa have been an absolute pleasu... See more

Company replied

Rated 5 out of 5 stars

FIRST CLASS experience. Kerry, Jenifa and Jade all helped me with my house purchase. Very professional, kind, polite, knowledgeable and always went that extra mile. I would definitely highly rec... See more

Company replied

Rated 5 out of 5 stars

This is the second time we’ve used Buss Murton Law for a house sale and purchase, and once again they were extremely helpful throughout the whole (and often stressful) process. Kerry was fantastic — s... See more

Company replied

Rated 5 out of 5 stars

i had the best of help and support from Melanie den Brinker who is trully very professional , kind and knowledgable barister in her field. at every step of the way i trully felt that i was looked out... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A full service, professional law firm dedicated to providing top quality legal advice you can trust. We have been providing trusted legal advice in Kent & the South East to individuals and businesses since 1713. For Individuals we can advise on: Residential Property Family & Divorce Private Client Employment Dispute Resolution For Businesses we can advice on: Company & Commercial Commercial Property Employment Law Dispute Resolution Call us on 01892 510 222 to discuss your legal needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

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1-star

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4.9

All reviews

(408)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buss Murton Law: timely completion, professional service

Buss Murton Law (BML) represented us in the sale of an investment property where we were the final component of a chain, with our buyer extremely keen to purchase and us equally keen to sell before the UK Budget so, basically, it was a high pressure situation from all sides. BML managed to complete the sale in the desired time without exposing us to unacceptable risks, dealing adeptly with some unreasonable requests from their counterparty solicitor. Since 2019, this is the fourth property transaction that BML have represented us on in a professional matter and they will be our first port of call for our future property matters. Big thank you to Kerry Carter and Kathy Kell.

October 25, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Kerry and Kathy. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

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Rated 5 out of 5 stars

Would definitely recommend

Communication via email and telephone with our solicitor and her colleagues was excellent and very friendly - we were rarely in any doubt about how our property sale was progressing, and we are really grateful to Buss Murton for making the process as smooth as such matters can be.

October 25, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise

Rated 5 out of 5 stars

Making wills

The team at Buss Murton Law in East Grinstead has been a great help in the making of our wills.
They were helpful, very knowledgeable and gave us good advice where needed. It was all done very quickly and efficiently.
We would highly recommend them.

October 21, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our knowledge and good advice, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Sohret Haffenden

Sohret Haffenden, the person who i delt with, i found to be very professional and experienced. The overall cost of the work carried out was realistic.

October 17, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sohret Haffenden. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

It was a pleasure to do my business…

It was a pleasure to do my business with Mr Walter.

October 19, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Edward Walter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

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Rated 5 out of 5 stars

Great communication and highly…

Great communication and highly efficient

Was very good at answering my questions

October 18, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Kim Paige

I used Buss Murton because my late father used them, both Edward and Lucy guided me through sorting out my father's estate and various other legal matters, they were very knowledgeable, very kind and professional and nothing was to much trouble I would definitely recommend them, and use them again.

October 18, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Lucy and Edward. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

I highly recommend Buss and Murton

I highly recommend Buss and Murton, in particular Alexandra Miles. Alexandra is an exceptional lawyer. She handled my case very professionally but also with a high degree of sensitivity and kindness, which made a massive difference, while I was going through the most challenging time. I am very grateful to Alexandra for all her support and great work.

October 1, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Alexandra. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton

Rated 5 out of 5 stars

Great!

Once again, amazing service from Helen and the team - proactive and they help the client cut through all the legal processes!

Really helped to keep a difficult chain going f through to completion.

Highly recommend.

August 22, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Helen. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

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Rated 5 out of 5 stars

Great Service

Gail was extremely detailed and cleared up a lot of issues with my new property purchase, although this took time Gail made the process as simple as possible with clear explanations along the way, being local also made dropping documents off easy. Highly Recommended.

September 27, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Gail. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

The conveyancing dream team

Our conveyancing team, Gail and Cathy, were outstanding. Professional, responsive, communicative, prompt. A delight to deal with. Our agents told us that they didn't know such people existed!

September 24, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Gail and Cathy. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Helpful and knowledgeable team

Helpful and knowledgeable team, and work was completed in a timely, professional manner with good communication.

April 2, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our knowledge and professionalism, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Very good

Very good, efficient and timely. Thank you.

August 8, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

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Rated 5 out of 5 stars

Extremely professional service and…

Extremely professional service and great customer contact during selling my property. I would thoroughly recommend Buss Murton to anyone involved in buying or selling property.

September 12, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Why we always use Buss Murton

We’ve used Buss Murton before and always been very happy with them, service and staff. This time was no exception - friendly and efficient and clear in explaining what we had to do. Always accessible and the office is close to where we live so it helps being able to collect and return documentation quickly. Very friendly and considerate staff

March 15, 2024
Unprompted review
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Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Wills.

We found Ed Walter gave sound and uncomplicated advice. The response was always prompt. We felt that the fees were reasonable. We could have done without the automated chasers arriving so quickly

August 5, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our prompt and uncomplicated advice, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Great, friendly, professional service

This is the second move that I've completed with Paula Savage. This was a trickier experience (no fault of Paula's) as home moves can be, but Paula was there for me with friendly help and advice throughout, and she guided us to completion with her usual tenacity and expertise. Despite it all, Paula made it as stress-free as a house move can be. Thanks so much!

August 17, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Paula. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

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Rated 5 out of 5 stars

Buss Murton Law helped me enormously…

Buss Murton Law helped me enormously during a difficult time. They were friendly, listened to my thoughts and wishes and guided me well through the legal process. Thank you.

January 31, 2024
Unprompted review
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Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service when I needed certification of trust documents. Edward Walter and his team were very helpful in providing a great service at a reasonable price.
I have used Buss Murton for Wills, Trusts and conveyancing over many years and always find their legal services to be good

August 3, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Ed Walter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Andrew has been Amazing

Wow, what great service we have received from Andrew Hollamby. Very assistive and honest. In this industry, a true breath of fresh air.
Matt

August 13, 2024
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

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