Busy Bees Nurseries Reviews 

1,617
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 554 reviews, reviewers overwhelmingly had a great experience with this company. Families frequently praise the friendly, attentive staff and dedicated key workers who make children feel welcome, safe, and fully supported throughout their entire nursery journey. Parents also highlight the clean facilities, welcoming environments, and engaging daily activities that help little ones learn, play, and thrive. However, some customers also noted issues regarding high staff turnover, inconsistent administrative processes, and frustrating communication gaps during unexpected temporary closures. A few reviewers additionally mentioned concerns about management organization, facility maintenance challenges, and occasional difficulties regarding daily care routines.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that they are friendly, knowledgeable, and create a... See more

Service

People report ambiguous experiences with service, reflecting a wide division in satisfaction levels. While... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an excellent journey from... See more

Facilities

Reviewers highlight positive aspects of facilities, noting that the setting provides great outside space and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Busy Bees have given my son and I a great experience so far, eased us both into nursery so mum and son feel happy. Always put my mind at ease when questioning how my son is. Seem to do lots of activit... See more

Rated 5 out of 5 stars

My little boy started just over a year ago and he is flourishing. He loves going to nursery and always has a big smile on his face. The app helps with seeing what he’s been up to on a daily basis an... See more

Rated 5 out of 5 stars

The team is brilliant. From the induction at the beginning to the day to day, I can only say our daughter has continued to thrive. We are amazed by how much love and care the staff show to her. The le... See more

Rated 5 out of 5 stars

Busy Bees Clare Park has been incredible for both of our children. They have both slotted in amazingly, we have always felt supported, informed and confident that our children’s best interest are alwa... See more


Company details

  1. Nursery School
  2. Child Care Center
  3. Day Care Center
  4. Plant Nursery
  5. Preschool

About Busy Bees Nurseries

Written by the company

Busy Bees Nurseries is the UK's leading childcare and nursery provider with 390+ exceptional nurseries across the UK and Ireland.

Founded in 1983, we've always believed in giving children the best start in life. We go beyond Government standards to provide your child with a range of diverse experiences and activities to support them on their learning journey - offering rich learning opportunities and warm, caring environments that parents and children love.

With 40 years of experience guiding our understanding of what children and families want, we remain committed to providing children with the best start in life and look forward to welcoming children and parents to experience the Busy Bees difference with a nurturing and supportive environment fit for generations to come.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 22% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(1,617)

537 reviews in the last 12 months

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Rated 5 out of 5 stars

Great nursery

As a dad, leaving your child at nursery for the first time is never easy, but Busy Bees Toton have made the whole experience so reassuring from day one.
Every member of staff is friendly, caring, and genuinely invested in the children's wellbeing. The warm welcomes each morning, detailed feedback at the end of the day, and regular app updates give us real peace of mind while we're at work.
Our little boy has settled in so well, and it's been great to see his confidence grow. We honestly couldn't ask for more and would highly recommend Busy Bees Toton to any parent!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Busy bees toton is a wonderful nursery…

We couldn't be happier with our experience at Busy Bees Toton. Since our little boy started attending, the team has given us nothing but reassurance and support, making what can be an emotional transition so much easier.

Every member of staff genuinely cares about the children, and it really shows in everything they do. They always give such a warm and friendly welcome each morning, which helps our little boy settle in happily, and they take the time to provide detailed feedback at the end of each day so we always know what he's been up to.

The nursery offers a fantastic variety of engaging activities that have really helped with his learning, development, and confidence. We also really appreciate the regular updates on the app, including photos and information about his day, which gives us real peace of mind while we're at work.

It's clear that the staff are passionate about creating a safe, caring, and stimulating environment where children can thrive. As parents, that's everything you could hope for when leaving your child in someone else's care.

We honestly couldn't recommend Busy Bees Toton highly enough. Thank you to the whole team for everything you do!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

So caring

Both my children attended the nursery. They were so cared for and loved their key workers. They loved going in every day.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

This nursery is a SEN parent's dream

This nursery is a SEN parent's dream! My autistic son attends and I'm incredibly grateful for the care he receives. He has severe autism and is non-verbal but the staff go above and beyond to understand and support his SEN needs. They are extremely patient with him, very supportive and understanding, and always treat him with kindness. I notice from his behaviour that he is well cared for as he always hugs his key workers, and he laughs excitedly when I pull into the car park.

His key workers have put so much effort into understanding him as an individual, including learning how he prefers to be fed and how he likes things done so he feels comfortable and secure.

When he began having breathing problems, the team completed asthma training so they could support him safely. It's heartwarming to know he is somewhere the staff genuinely care about him.

He's always happy and having fun in his nursery photos. I'm grateful beyond words for the professionalism and dedication of the staff!

July 22, 2026
Rated 5 out of 5 stars

Great nursery

My little one is well taken care of, all the nursery workers and staff have managed to create a warm and welcoming environment for my baby. The app is great for every day communication and updates on LO's progress. The rooms are clean and the garden is perfect during the warmer months. We're very happy with our choice of nursery.

July 13, 2026
Rated 5 out of 5 stars

This was my sons first nursery

This was my sons first nursery, and it was a great start of his school life, the staff were so lovely. All of them seemed to really care for our son. We were heartbroken to move him to the distance from our house.

July 20, 2026
Rated 5 out of 5 stars

The staff at Busy Bees have been wonderful.

The staff at Busy Bees have been fantastic in helping our son settle in. They work really well as a team, and we’ve always felt that he is cared for in a warm, supportive and nurturing environment. He enjoys a wide variety of fun and engaging activities, and it’s wonderful to see him happily eating the freshly prepared home-cooked meals. The staff are also always friendly, approachable and quick to answer any questions, which gives us real confidence and peace of mind. We’re so pleased with the care and support our son receives and would highly recommend Busy Bees to other families.

July 14, 2026
Rated 2 out of 5 stars

Busy Bees

Busy Bees started off as a great nursery when my daughter first joined. The staff were welcoming, and we were happy with the care she was receiving. However, over time I began noticing small issues, such as regularly collecting her in dirty clothes and with a full nappy, despite providing everything she needed.

The biggest issue has been the frequent room closures. Although the nursery is aware that we have no family or friends available to help with childcare, these closures have happened repeatedly, forcing me to take time off work on numerous occasions. This has had a significant impact on our family and work life.

Overall, I believe Busy Bees has the potential to be a very good nursery, but they need to address these ongoing operational issues and have a more reliable contingency plan in place when unexpected closures occur.

July 14, 2026
Rated 5 out of 5 stars

Exceptional nursery with kind, caring and very attentive key staff

The staff are so friendly and positive and really engage in the activities with their key children. They take the time to get to know the children individually, helping them develop at their own pace and help them reach their key milestones. The setting itself is really well maintained and any issue is quick to be resolved, the staff are very attentive to the needs of the parents and offer help and advice when needed. Lots of lovely updates on the app. Overall I’m so grateful for all the girls at Godinton! Highly recommend.

July 14, 2026
Rated 5 out of 5 stars

Really good experience

Really happy with this nursery! My daughter is excited every single time we drop her off — no tears, just pure excitement to get in there. She's clearly super comfortable with her teachers too, you can just tell she trusts them. As a parent that's honestly all you want to see. Highly recommend!

July 20, 2026
Rated 5 out of 5 stars

The staff

The staff, activities , communication.
The safe and happy place for the children,
Active participation of the activities and creativity

July 13, 2026
Rated 5 out of 5 stars

The best nursery giving your child the best start to life

The team is brilliant. From the induction at the beginning to the day to day, I can only say our daughter has continued to thrive. We are amazed by how much love and care the staff show to her. The level of learning and independence they are also fostering is amazing to watch. The feedback and learning diaries and updates and consistent enthusiasm to the development of her and others is wonderful. The team responds so promptly to any feedback. They always address my nervous first parent questions! Pickup and dropoff is always wonderful. I have loved getting to know all the staff and could not be happier!

July 20, 2026
Rated 5 out of 5 stars

A really lovely nursery

A really lovely nursery, when my child was starting to take their first steps, all those involved in her care made sure to spend the time with them to help get them walking. They know my child really well, despite them only going a couple of days a week. Would recommend (and already have!) sending your child here.

July 20, 2026
Rated 5 out of 5 stars

Crowborough Busy Bees - PERFECT!

I cannot recommend Busy Bees in Crowborough enough!

As a first time parent, everything is so daunting and worrying when it comes to choices, but with Busy Bees, it felt like all of that pressure was taken away and my worries put to bed.

The staff are so informative and helpful, and gave me all the information I needed to get my child into his first nursery.

I would like to give a special mention to Lily-Grace, Ros, Kacey, Cassidy, Jodie and Jemima who have been a vital part of my little boys journey so far!

Thank you all for everything!

July 13, 2026

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