I’m happy with the overall experience. The food was creative and presented well. Our server gave me a brief rundown of the storyline which was appreciated. The only reasons to not give 5 stars is t... See more
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Review summary
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Our afternoon tea was a nice experience, made better as we were joined by friends. Wortley Hall is a lovely venue in which to enjoy afternoon tea. My only criticism is that at £25 it's pricey for sa... See more
Company replied
Booked hotel with voucher which my son bought as a gift worth £150. Did'nt cover the amount for stay we had to add another £15 towards it making it £165. Hotel confimed booking with the cost it woul... See more
Company replied
Been trying to get in touch all day by phone busy all time chat keeps repeating it self sent information about 6 time’s customer service rubbish keeps asking same question s and I have already told t... See more
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Company details
Written by the company
Buyagift is the UK's leading provider of gift experiences, unique gift ideas and fabulous traditional gifts - all at great prices. Find the perfect gift for every taste and budget here!
Our mission
Written by the company
- For everyone in the UK to create unique memories that last a lifetime
- We are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, partners, our team and retail partners - we aim to do this by providing industry leading products.
- It happens to thousands of people each week - an unsuspecting customer receives the gift of a lifetime from a loved one or colleague, each experience is unique. We pride ourselves on our range of gifts, and the great experiences we can deliver to our customers. With over 500,000 gifts sold a year, we deliver happy memories to thousands! For our team Buyagift is about more than just delivering happiness, it's about the amazing Buyagift family we have built and the close bonds we all have with our team mates.
Contact info
United Kingdom
- trustpilot@buyagift.com
- www.buyagift.co.uk
Buyagift's Official Trustpilot
3.6
Average
66K reviews
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Reply from Buyagift
Thank you for your great review Dinos! We're delighted to hear that you found the transaction easy and that your delivery arrived quickly.
Making the booking process as smooth and straightforward as possible is something we strive for, so it's wonderful to know we met your expectations.
We appreciate you taking the time to share your feedback and hope you have an amazing experience.
-Emily
Simple to book our experience
An easy experience from receiving the voucher through to making a booking.
August 24, 2026
Reply from Buyagift
Thank you for your wonderful review Neil! We're delighted to hear that your experience was smooth and easy from receiving your voucher right through to making your booking.
Providing a simple and hassle-free journey for our customers is what we strive for, so it's great to know we delivered on that for you.
We really appreciate you taking the time to share your feedback and hope you enjoy your experience.
-Emily
Very easy to book
I had to change my gift due to health reasons,I just went on site found a more suitable alternative only took five minutes to swap no problems at all . The gift I chose was an afternoon tea on the canal at skipton,everything was perfect the staff were lovely very helpfu ,l the afternoon tea was exceptional even the weather was good even though there was rain forecasted.10/10 for everything will definateuse this company again
August 19, 2026
Reply from Buyagift
Thank you for taking the time to share your experience Ann.
We're delighted to hear that swapping your gift was quick and straightforward, and that you were able to find a more suitable option with ease. It's wonderful to know that your afternoon tea canal cruise in Skipton exceeded expectations, from the friendly and helpful staff to the exceptional afternoon tea itself.
We're also pleased that the weather cooperated and helped make the experience even more enjoyable! Thank you for your fantastic feedback and perfect 10/10 rating.
We look forward to helping you create more great memories in the future, and we're thrilled to hear you'll be using us again.
-Emily
A wonderful experience at Oxford River…
A wonderful experience at Oxford River Cruises with an amazing dinner at The Folly, this was a gift from my goddaughter for special birthday, the staff were so helpful and fun, I would highly recommend
August 23, 2026
Reply from Buyagift
Thank you so much for your wonderful review Karen!
We’re delighted to hear that you had such a special birthday experience with Oxford River Cruises and enjoyed your dinner at The Folly. It’s especially lovely to know that this was a gift from your goddaughter and that the team helped make the occasion memorable with their helpful and friendly service.
Your recommendation means a great deal to us, and we’re thrilled that you had such an enjoyable time on the river and at the restaurant.
-Emily
Ripped off
Booked hotel with voucher which my son bought as a gift worth £150.
Did'nt cover the amount for stay we had to add another £15 towards it making it £165.
Hotel confimed booking with the cost it would have been without voucher which stated £120 not happy atall felt ripped off.😡
August 17, 2026
Reply from Buyagift
Thank you for your feedback Kevin. We're sorry to hear you were disappointed with your booking. Voucher stays are subject to availability and can sometimes require a small supplement depending on the date and room selected. However, we understand your concern, especially if the hotel quoted a lower direct booking price.
-Emily
Haven't received my gift after 8 days
August 23, 2026
Reply from Buyagift
Thank you for your review Kerry. We're very sorry to hear that you have not yet received your gift and understand how disappointing this must be.
We'd like to investigate this for you and check the status of your order as soon as possible. Please contact us at trustpilot@buyagift.com with your order number and delivery details, and a member of our team will look into this matter further.
We appreciate your patience and hope to have the opportunity to resolve this for you.
-Emily
I had prompt service and my friend was…
I had prompt service and my friend was really excited about her gift
August 17, 2026
Reply from Buyagift
Thank you for your review!
We're delighted to hear that you received prompt service and that your friend was so excited about her gift. There's nothing better than knowing we've helped make someone's day a little more special.
Thank you for choosing us, and we hope to assist you again in the future!
-Emily
Reply from Buyagift
Thank you for your review! We're delighted to hear you had a lovely experience and that you enjoyed your visit to the Haycock Hotel. We'll be sure to pass on your kind comments.
-Emily
Haven’t been yet
August 23, 2026
Reply from Buyagift
Thank you for your review. We're delighted that you've chosen your experience with us. Even though you haven't had the chance to enjoy it yet.
We hope you have a fantastic time when you do attend and that the experience exceeds your expectations. If there's anything we can help with before your visit, please don't hesitate to get in touch.
-Emily
The afternoon tea was alright but…
The afternoon tea was alright but boring, very friendly staff nice place clumber hotel.
August 22, 2026
Reply from Buyagift
Thank you for your review Philip!
We're pleased to hear that you found the staff at Clumber Hotel friendly and that you enjoyed the setting. We appreciate your honest feedback regarding the afternoon tea and are sorry to hear that it didn't quite meet your expectations.
Customer feedback is incredibly valuable, and we'll be sure to share your comments with our experience partner as they continually look for ways to enhance their offering.
Thank you for taking the time to share your thoughts, and we hope to help you find an experience that's a perfect fit for you in the future.
-Emily
The booking process was very easy
August 18, 2026
Reply from Buyagift
Thank you for your review Lynn!
We're delighted to hear that you found the booking process quick and easy. We always strive to make arranging an experience as straightforward as possible, so it's wonderful to know that everything went smoothly for you.
Thank you for choosing us and for taking the time to share your feedback. We hope you enjoy your experience and look forward to helping you again in the future!
-Emily
Unethical Company.
I have been a loyal buyagift customer, favouring them over other gift experience providers for many years, until today. I will never use buyagift again.
Last year I purchased a Money gift Voucher for a relative (a voucher directly for buy a gift that is bought at the value I want the voucher to be for, idea behind it was as it was a big birthday multiple people could buy money vouchers to be grouped together to pay for a more extravagant experience), fast forward to today and trying to redeem said voucher. I was helping my family member to choose the experience they wanted and redeem the gift voucher. We first searched on buyagift website to see which experiences took their fancy. A few options were selected. We then followed the instructions to log in and redeem the voucher, it was added to the session and showed the redeemable amount. Some of the experiences picked as options were cheaper than the amount, some were more expensive. Either way; they was happy to pay the balance. However, once logged into the my voucher session, finding the chosen experience the additional payment that was being requested after the redeemable amount was the FULL cost of the experience. So despite the voucher being redeemed buyagift was then trying to charge the full amount of what the experience costs on their website (bearing in mind on their website you can also use a code to get it even cheaper! 20% off).
So for instance. Experience cost £50 directly on their site; there’s a £50 redeemable voucher to use, the amount you pay on top was then £50 meaning in total £100 would have been paid.
We checked multiple different experiences and all of them were trying to charge the full price on top of taking the cost of the money voucher.
We started a live chat. The person was rude and insinuated we was doing it wrong; which I know 100% we wasn’t. They could not explain why they was charging the full amount. We advised them to not insult me by suggesting we was not competent in following instructions (which I have used buyagift multiple times before so I know how to do it).
In my opinion Buyagift are operating in an unethical manner; had we not checked their website to find the experiences up front we may have thought the cost was as stated and ended up paying the additional cost, which realistically means they are being paid twice for that sum of money. This would actually be classed as fraud. (How many other people have just paid it not realising they are being robbed?)
The person we spoke to could offer no explanation. We asked for a manager and was told that wasn’t possible.
I also believe it is unethical to not allow people to use discount codes that are available as standard on their website when redeeming a voucher. The voucher could not have been purchased using a code before as this is not possible when buying money vouchers so realistically you are penalising people for receiving a gift. If you walked into a shop and they were offering a product on sale price; you wouldn’t be charged full price just because you are paying with a gift card.
Unethical. Fraudulent company.
My suggestion do not use them, but definitely not to gift a monetary voucher.
Not to mention their poor and rude customer service.
August 27, 2026
Unprompted review
Reply from Buyagift
Thank you for taking the time to share your feedback Sophie. We're very sorry to hear about your experience and can appreciate how frustrating this situation must have been, especially when helping a family member redeem a gift for a special occasion.
We are particularly concerned to hear about the issues you encountered during the redemption process and the interaction you had with our customer service team. This is not the level of service we aim to provide, and we understand your concerns regarding the pricing displayed when attempting to redeem the voucher.
We would like the opportunity to investigate this further, including the voucher redemption journey and the customer service experience you described. Please contact our dedicated team at trustpilot@buyagift.com, providing your voucher details and any relevant information, and we will ensure this is reviewed thoroughly.
We value all customer feedback and would welcome the chance to look into this matter and address your concerns directly.
-Emily
Everything came on time and packaged…
Everything came on time and packaged beautifully
August 23, 2026
Reply from Buyagift
Thank you for your lovely review Kathleen!
We're delighted to hear that everything arrived on time and that you were pleased with the presentation. We believe that great packaging helps make an experience feel even more special, so it's wonderful to know that it met your expectations.
Thank you for choosing us and for taking the time to share your feedback. We hope to help you find another fantastic experience in the future!
-Emily
Reply from Buyagift
Thank you for your review Shelley!
We're delighted to hear that you found it easy to book your experience online. We work hard to make the booking process as simple and straightforward as possible, so it's great to know we got it right for you.
Thank you for choosing us, and we hope you have a fantastic experience. We look forward to welcoming you again in the future!
-Emily
Gary was our tour guide on the witch…
Gary was our tour guide on the witch walk in London. He was very friendly and informative . He described the history of witchcraft in London through the centuries and also added other interesting information. He was dressed as a witch and dealt very well with an awkward situation when a tourist tried to take his broom stick . Overall a very enjoyable tour .
August 23, 2026
Reply from Buyagift
Thank you so much for your wonderful review James!
We're delighted to hear that you enjoyed the Witch Walk and that Gary helped make the experience so memorable. His passion for London's fascinating witchcraft history, combined with his engaging storytelling and characterful costume, really s great to hear about.
We're also pleased to hear that he handled the unexpected situation with professionalism and good humour.
-Emily
Customer service rubbish can’t get in touch
Been trying to get in touch all day by phone busy all time chat keeps repeating it self sent information about 6 time’s customer service rubbish keeps asking same question s and I have already told them why can’t I just speak to someone
Brought a gift as present and they have had to pay a extra £8 want to know why , won’t answer me absolutely rubbish after service
August 26, 2026
Reply from Buyagift
Thank you for your review Maureen. We're sorry to hear about the difficulties you've experienced trying to contact us and the frustration this has caused.
We understand how disappointing it is when a gift purchase doesn't go as expected, particularly when you're unable to get the answers you need regarding the additional £8 charge. We also appreciate how frustrating it must be to repeatedly provide the same information without receiving a resolution.
Please contact us at trustpilot@buyagift.com with your order details, and our team will be happy to investigate the additional charge and review your concerns further.
We apologise for the inconvenience and appreciate your feedback, as it helps us improve our service.
-Emily
I purchased a spa day as a gift for a…
I purchased a spa day as a gift for a birthday present and to date have not received a card or voucher to give to my friend. I have spent most of the afternoon trying to find someone to speak to or answer a message to no avail. I cannot give an email or evoucher as a present (which is obviously on my phone!)
August 20, 2026
Reply from Buyagift
Thank you for your review Celia. We're very sorry to hear about your experience, especially as this was intended to be a birthday gift.
We understand how frustrating it must be to spend so much time trying to get assistance and still not have received the card or voucher you were expecting. We'd like to look into this for you and help resolve the issue as quickly as possible.
Please contact our team at trustpilot@buyagift.com with your order details, and we'll investigate this further and work with you towards a resolution.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
-Emily
Great experience
Great experience, so relaxing and good facilities. Afternoon tea, savouries very nice, desserts not so good, a bit dry, not "home made", could be better. Overall we enjoyed our day.
June 25, 2026
Reply from Buyagift
Thank you for your feedback Vicky. We're delighted to hear you had a great, relaxing experience and enjoyed the facilities.
We're also pleased that you enjoyed the savoury items at afternoon tea. We appreciate your comments regarding the desserts and are sorry they did not meet your expectations. Your feedback has been noted.
Thank you again for your review, and we're glad you enjoyed your day overall.
-Emily
Good range of gifts
Good selection of gifts to buy, I was disappointed however, that my gift email to the recipient was not sent on the day I ordered, which was for my Daughter and Son-in-law’s 1st Wedding Anniversary.
I had to contact customer service for this, they did help but it spoilt it a bit not sending on the correct day.
August 23, 2026
Reply from Buyagift
Thank you for your feedback Barbara. We're pleased to hear that you liked our selection of gifts and that our customer service team was able to help resolve the issue for you.
We're very sorry that your gift email wasn't sent on the intended date for such a special occasion. We completely understand how important timing is for milestone celebrations like a 1st Wedding Anniversary, and we appreciate how disappointing this experience must have been. Your comments have been noted and will help us improve our service going forward.
Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a smoother experience in the future.
-Emily
Very disappointed with the experience
Very disappointed with the experience, especially as we ended up paying £110 when this had been given as a gift for an18th birthday
August 23, 2026
Reply from Buyagift
Thank you for your feedback. We're very sorry to hear about your disappointment, especially as this was a gift for such a special occasion as an 18th birthday. We completely understand how frustrating it must have been to incur an additional £110 on top of the gift experience.
So we can look into this further and review what happened, please contact our team at trustpilot@buyagift.com with your voucher details and a brief summary of the issue. We'll be happy to investigate and do our best to help.
-Emily
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