The delivery of Kerafen was apparently illegal in Germany, where big pharma writes the laws. The customs officer even said this applies to the whole EU. At customs, I was confronted with a choice: hav... See more
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Decided this was not for me but couldn’t cancel order. Assistant was not helpful to resolve this experience. Was sent more bottles than I ordered. She refused to cancel order & refund my money, as was... See more
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The customer service department is great. I have never had a bad experience with buygood's service and guarentee with all of your products. The product this time did not have any information on h... See more
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Honestly, The company BuyGoods Inc. is very reliable, honest, keeps the promises and gives an action very fast. BuyGoods is something else among the rest when it comes to orders, returns and refun... See more
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Company details
Written by the company
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Written by the company
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Contact info
800 W Main St Ste 1460 , 83702-5983, Boise, United States
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3.6
Average
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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GLPro
Purchase of GLPro Misleading
I recently purchased a 6 month supply of GLPRO (6 bottles) after I made the purchase on-line another misleading page popped up saying because you purchased 6 bottles you are also entitled 3 extra bottles free. This is not so, you must purchase 6 more bottle in order to receive the 3 extra free bottles. At that point why would you make another purchase. Be careful what you do at this point of the purchase, it is all done in a very misleading manner in order for you to authorize another purchase. Because it was soo confusing I did agree to the extra bottles without realizing I would also be purchasing another 6 bottles also. Luckily the second order did not go through simply because PayPal did not authorize, it recognized it as a potential scam, which it appears to be. I spoke to customer service and went over all of this. Bottom line is that they admitted knowing exactly how the website is set up. They did nothing to satisfy me. Again be very careful when making a purchase.
August 9, 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the confusion and frustration you experienced during the ordering process. We understand how concerning it can be when an offer appears to suggest that additional bottles are free, only to discover that accepting the offer may result in another purchase. We’re sorry that the presentation of the offer was not clear and that this left you feeling misled.
To help us assist you further, please provide your full name, contact number, and email address. Please also include the order ID if you have it.
We're committed to improving our customer experience and appreciate the opportunity to address concerns like yours. You may also contact us directly at support@buygoods.com. We're here to help. — Team BuyGoods
BuyGoods Honored Their Refund Policy
Pursuant to my previous review on BuyGoods GLPRO Support Blood Sugar 6-month supply order on September 26, 2025, BuyGoods fully refunded at my credit card account on 12/26/25 due to the product not working at me. BuyGoods honored their words for the refund if the product does not lower blood sugar after use.
December 28, 2025
Unprompted review
Reply from BuyGoods Inc.
Thank you for taking the time to share this update. We truly appreciate you giving us the opportunity to address your concern. While we understand that the product did not work as expected for you, we’re glad we were able to honor the refund as promised under our policy. Your feedback is important to us, and we value your trust in allowing us to resolve the matter properly. Thank you again for acknowledging our support. If you have any questions or need further assistance, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. —Team BuyGoods!
Product Does Not Work for Me
I placed an order for 6-month supplies for GLPRO Suoport blood sugar on 9/30/25. After taking 30 pcs (1 of 6 bottles) for October 2025 my blood sugar level remained as usual. This GLPRO does not work for me.
On 12/23/25 I called Buygoods the customer service lady (Rose) who told me that the refund for the purchase has to be made before November 2025. They do not accept the return and the refund. I wrote this feedback just for the potential future consumer cautiousness if he or she wants to try this blood sugar support product.
FYI, the product was packed poorly in in six bottles in an envelop without packding list or invoice. It looked like a cheap unprofessional package delivered
December 23, 2025
Unprompted review
Reply from BuyGoods Inc.
Thank you for your feedback. We are truly sorry to learn that your experience with us did not meet your expectations. It is our priority to address any issues you may have faced and work towards a resolution that leaves you satisfied. To understand and solve the problem effectively, could you please provide us with a convenient time for you, along with your name and contact number? We are committed to investigating this matter thoroughly and would like to discuss it with you at the earliest convenience. Your feedback is invaluable in helping us improve our services. We take customer satisfaction very seriously and are eager to make things right. If there is anything else we can assist you with, please do not hesitate to reach out to us at support@buygoods.com or give us a call at 302-200-3480. Our team is always here to support you. Team BuyGoods
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