Byflou.com Reviews 

Safe and no problems ❤️👊
I found things cheaper and on sale
Also fast delivery and really sweet to communicate with if somethings wrong but usually everything's going well, I have brought things form byflou many times by now and find it really safe❤️

Do not buy anything from them. They don’t return emails and sent a completely different item to what I ordered

I ordered a lamp in April. The lamp came to Byflou 4 weeks later in May for delivery to Portugal by a third-party company. Apparently, Byflou did not pass the specifics of my name, address, and telephone number to the delivery company. The delivery company claimed they tried to deliver 2x - they did not. Then I went to the warehouse where they told me they had shipped the item backed to Denmark. It took me a long time to get to the shipping company warehouse because Byflou support was useless (they never got back to me at all) and also the shipping company did not provide its address without me first hiring someone who spoke Portuguese to negotiate with them. So now I am out the money for the lamp, the time I spent, the time I paid for my assistant who speaks Portuguese. I have entered 4 support requests and received nothing back. I have tried to call their support line and they hang up on me. Their chat line does not exist on their website. My advice: don't bother ordering anything from Portugal and perhaps elsewhere in the EU. These folks will take your money and leave you without the merchandise you ordered as well as your sanity.

Guten Tag. Die Bestellung wurde nicht vollständig geliefert. Ich habe unzählige Briefe geschickt, aber sie antworten mir nicht. Oder sie schreiben, dass alles geliefert wurde. Ich wurde um fast 200 Euro betrogen! Ich weiß nicht, was ich tun soll. Das ist schrecklich.
order 538134
This is the first time I have encountered such an inhuman attitude towards a client.
I am writing for the last time. I am not sending a photo like in all previous letters, but a video of the screen.
I will be forced to file a complaint if you do not resolve this issue as soon as possible.

The order from 04/09/25 538134 had 16 items for the amount of 354.96 euros.
As you wrote above, the order was indeed delivered on 04/22. BUT! Look again at your letters (your letters from 04/09) what is included in this order.
I did not receive:
1. Konges Sløjd
Children's games - My First Lotto - 2
2. Maileg -2
Plush toys - Dance Mouse In Daybed, Little Sister
3. Maileg
Plush toys - Unicorn, Golden
4. Maileg
Plush toys - Pony
5. Maileg
Plush toys - Sleeping Bunny Plush - Small

Exelent service and great quality products.
Thanks!

I ordered a couple of things and for months only kept getting e-mail after e-mail that unfortunately there's a delay with shipping.
After reading the comments on Trustpilot, it seems clear, that it's a scam.
So i messaged customer service to get my money back, but so far no answer. Horrible.

I have been waiting a month for my order to arrive and it has been delayed twice. The whole point was to use the items this month so it’s a complete waste of money. They did not even answer my emails until I posted this review and now they have agreed to cancel and refund my order. I will not be using this supplier again.

Beautiful baby doll pram, my daughter loves it!
Fast delivery. 100% recommended!

Terrible customer service! My ordered item is incorrect. Raised this issue expecting to receive advice how to exchange. Weeks on and still nothing (except for an automated message stating my mail is received).
Save yourself the trouble and avoid this company!

I do not recommend this service at all.
My package arrived a month late, and when I contacted customer service, they were completely unhelpful. It took them far too long to respond, and they made no effort to resolve the issue.

Absolutely NOT RECOMMENDED.

The customer service was great - due to a delivery shortage our order was on a „as soon as it is in our warehouse, it will be shipped“ basis and the team from Byflou always kept us in the loop and updated us. The order arrived in time for the birthday present and looked fabulous - pricing was also great.

Thanks Byflou, I would order again.

They sell a product that they say it’s on stock and then they tell you the product won’t be available until three months after but won’t refund the money

Fast delivery and beautifully packed item with great quality!

Excellent customer service. I would definitely buy from this shop again.

Very nice customer service and good purchasing experience here!

Great products at competitive prices! Seamless communication and delivery. Awesome. Highly recommended!

This is my first time ordering and I'm very satisfied. A great shop with fantastic offers. Shipping was very fast, and the item arrived undamaged. The product meets my expectations and matches the description from byflou.com. This won't be the last time I order.

Lovely and quick communication with i client in mind.

To Michelle, Stinne and multiple others that have sent me order updates on different occasions when my order couldn’t be completed due to not all products being in stock or other delays. THANK YOU!
I don’t always answer those email, but always read them and am in awe lf your customer service! You have a beautiful shop and a beautiful team. The way you interact with customers makes we want you to come work for you honestly! 😂
And to answer Michelle’s last email: all my products have arrived and in perfect condition. THANK YOU AND KEEP DOING WHAT YOU DO!

Good selection of products and better price than in local eshops even with postal costs . I have ordered a wase which was a preorder with estimated delivery. As I expected, delivery had to be shifted for later date, but I got informed in advance so kudos for good communication.