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Rated 1 out of 5 stars

There was two main things I asked for when I phoned. 1 was 2 appointments for me and a friend at the same time, not back to back. 2nd was the $100 facial plus the led additional $60 for both of us add... See more

Rated 5 out of 5 stars

I visited Caci yesterday for my Level 1 Chemical Peel, and I’m really happy with the experience. After applying the peel gel, my therapist used a cooling sonophoresis device on my skin, which felt co... See more

Company replied

Rated 5 out of 5 stars

Firstly , Caci Merivale has a fabulous team ! Jen on reception is delightful and always ready with a lovely smile and ready to please the customer when you walk in that door , always try's to ac... See more

Company replied

Rated 1 out of 5 stars

They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... See more

Company details

  1. Skin Care Clinic
  2. Beauty Salon
  3. Laser Hair Removal Service

Written by the company

Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.


Contact info

3.5

Average

TrustScore 3.5 out of 5

315 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Highly recommend

Great staff, very friendly. Always great me using my name. Very professional and lovely treatments.

May 4, 2023
Unprompted review
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Reply from Caci

Thank you for sharing your 5-star review Paula. We're so happy to hear how much you have enjoyed your experience with us here at Caci!

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Rated 5 out of 5 stars

Friendly and Attentive

They assist with acknowledging your needs with treatments.
Helpful, professional staff.

May 4, 2023
Unprompted review
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Reply from Caci

Thank you for sharing your 5-star review Heather. We're so happy to hear how much you have enjoyed your experience with us here at Caci.

Rated 5 out of 5 stars

Casi ellerslie ladies

The ladies are always so helpful and make you feel extremely comfortable and superbly cared for .

May 3, 2023
Unprompted review
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Reply from Caci

Thank you for your lovely 5-star review!

Rated 5 out of 5 stars

Lovely lady's @ Caci Taupo

Zoe informed me of different treatments I could have .
Very professional .
I will definitely be back.
Such a lovely team at Caci Taupo.
Welcomed as soon as you walked in the door ❤️❤️

May 1, 2023
Unprompted review
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Reply from Caci

Thank you for your lovely 5-star review!

Rated 5 out of 5 stars

The massage and amazing results to my…

The massage and amazing results to my skin. My skin was glowing and the whole experience from the moment I walked through the door was excellent. What a fantastic clinic with excellent and knowledgeable staff. Thank you."

May 3, 2023
Unprompted review
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Reply from Caci

Thank you for your lovely 5-star review Callum!

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Rated 5 out of 5 stars

Can’t wait to go back

I was looked after by Sam who was lovely and full of knowledge. She talked me through all the products she was using and gave me great product recommendations and helped to set me up with a skin care routine. The treatment itself was so relaxing and a brilliant experience. I’m already seeing better results in my skin. I’m really looking forward to my upcoming appointment!

May 2, 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Caitlin!

Rated 5 out of 5 stars

Team that care about what they do

Toni is always really friendly and accommodating. Has a genuine interest in her clients and I will travel the extra distance just to keep going to Takanini caci

May 2, 2023
Unprompted review
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Reply from Caci

Thank you for your lovely 5-star review Liyah!

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Rated 5 out of 5 stars

Warm and friendly staff

I received a warm welcome from Hannah. She talked through the options for me. I wasn't pushed into having the treatment recommended or to buy the suggested product. Janet listened to me and understood the concerns about my possible reaction to the treatment. I will be back for a follow up.

May 2, 2023
Unprompted review
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Reply from Caci

Thank you for your lovely 5-star review Shirley!

Rated 5 out of 5 stars

Being greeted on arrival every visit by…

Being greeted on arrival every visit by your first name whether its your usual therapist or not. Every visit you are made to feel special, acknowledged and cared for. The therapists are knowledgeable and love what they do. The treatment rooms are tranquil and it is hard sometimes to not drift off to sleep 😉. I look forward to my appointments and always recommend CACI to friends and family.

April 29, 2023
Unprompted review
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Reply from Caci

Thank you for your wonderful review Amanda!

Rated 5 out of 5 stars

So pleased I took the plunge

Paula was so warm and friendly and made me feel so confident and happy with doing something for myself in starting my new healthy skin journey. The perfect amount of information and feedback was given so I left my consult feeling positive and excited

April 26, 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely review Jennifer. We're so happy to hear how much you have enjoyed your Caci experience.

Rated 5 out of 5 stars

I have been with Caci for 2 years now

I have been with Caci for 2 years now. The Staff & Therapists are always helpful and clear about the treatment on each visit. They are ever so caring & friendly. My skin is great all thanks to the wonderful care of Caci.

April 28, 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your review Yvonne. We're so happy to have you here at Caci.

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Rated 5 out of 5 stars

Care and welcome

I felt welcomed by the staff members. They provided the opportunity to genuinely listen to my skin concerns and understand what I needed. I felt heard and taken care of. I'll definitely be going back, again!

April 27, 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely review Roxanne. We look forward to seeing you at your next visit!

Rated 5 out of 5 stars

Im on a Caci plan

Im on a Caci plan, it works so well as I don’t have to pay huge amounts for treatment. Treatment is every 28 days. Every month my skin improves more and I love feeling like I’m getting a little treat every so often.

April 27, 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your 5-star review Francis. We're so happy to hear about your results!

Rated 5 out of 5 stars

Wonderful facial.

Wonderful facial.
It is nice to be pampered and have the process explained.

April 27, 2023
Unprompted review
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Reply from Caci

Thank you for your lovely review Brenda!

Rated 5 out of 5 stars

Best service

I had everything explained to me. I was made to feel comfortable. I was so happy when I left

April 26, 2023
Unprompted review
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Reply from Caci

Thank you for your lovely 5-star review!

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Rated 5 out of 5 stars

Outstanding service

"Caci Manukau, Jacqui and Sarah are very welcoming, friendly and lovely ladies who take a genuine interest in their clients needs. They offer professional individual solutions, within your budget, to make you feel beautiful. My treatment results are fantastic and completely pain-free"

April 26, 2023
Unprompted review
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Reply from Caci

Thank you for your lovely 5-star review Kela! We're so happy to hear how much you have enjoyed your Caci experience.

Rated 5 out of 5 stars

As a mature male I have been wit caci…

As a mature male I have been with caci for 2years started with botox in fore head to minimize frown lines. At all times I have been treated with respect and they all remember who I am (no suprise there🤣) I have now started on a intensive skin treatment programme and am looking forward to that experience. Hope you males take the jump to start your journey with CACI. People tell me I am in my mid 50 so 20 years younger. Lexino van der Hoek-Huang Whangārei Ngā mihi Lexino

April 26, 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your 5-star review Lexino! What a pleasure to read how much you have enjoyed your experience with us here at Caci.

Rated 5 out of 5 stars

CACI Taupo has such a wonderful culture

CACI Taupo has such a wonderful culture. They are so consistently warm and inviting — which makes me feel so comfortable. They are very professional and they make your experience so personable.

April 26, 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your lovely 5-star review Gretchen! We're so happy to hear how much you have enjoyed your Caci experience.

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