Caesars Entertainment Reviews 28

Terrible sports book they won’t follow through with any of their promotions or offers. Not but a lie to get you to sign up.

Since Caesars keeps sending me offers and reminding me that I won't ever step foot in a Caesars property again, any property, I am posting this review. Thanks for the reminder! I stayed at Planet Hollywood in May of 2022 and it was my 2nd to last visit to a Caesar's property. I've been to once since, but only by accident and I left as soon as I realized it was Caesars. Customer Service nonexistent. Rude staff, horrible room at PH, done done done with Caesars. I've been to Vegas at least 4 times since that stay and to other Cities with Caesars properties. I am happy to say that with the exception of the accidental visit, I have kept my word. Dear Caesars - get your act together. We have other options.

THE WORST CUSTOMER SERVICE EVER i’ve complained before several times Caesars REWARDS CUSTOMERS SERVICE ON PHONE EVEN WORST THAN IN PERSON. From Las Vegas to Mississippi to Louisiana 3 horror. Waitress are the worst
Biloxi Mississippi is the worst Casino i been to in my life i keep trying to give the the benefits of the doubt but the are just simple TRASH ! from management down .

Someone signed me up, and they do not do any checks that a signup is genuine.
Emailed them to remove me which they have failed to do.
I don't use unsubscribe link as it may not be legit, but they should send a confirmation of sign up.
Rubbish company who can't even reply to complaints.

Worst customer experience of all time. Ceasars has decided to outsource ALL of their customer service. Anytime you call a property, your call is answered by an off shore call center. And their capacity to speak English clearly or understand your questions aside, this continues AFTER YOU CHECK IN. So after you check in to property, if you try to call the front desk, FROM YOUR ROOM, you will get a call center in the Phillipines. And if you ask them to transfer you to the front desk, they will tell you that the front desk is not accepting calls. Think about that, you cannot call the front desk at a ceasars property from your room. Trying to book a trip to a ceasars property in Vegas has been the absolute worst experience of all time. Never doing it again.

Poor service experience with check in, the room, and being threatened by security. Management was rude as well We checked in yesterday and it took over 30 minutes. Once checked in the room had a cover that kept falling on our feet. Nothing major thus far. We decided to go get breakfast before heading to the convention center and decided to take the stairs down from our nearly $600 suite. We get to the bottom and it took us to back of house. We asked how to get to the lobby and we're pointed down a hallway. We came across the exit and a security guard immediately said they could have us trespassed. All we did was take the stairs down. We were shocked about being threatened and just asked how to get out. She then went on the say we were trespassing by taking the stairs and ending up where we did. So we went to the front desk and spoke to the security manager about what happened and he didn't seem like he truly cared. We then spoke to a guest services manager who said it was a security issue not his issue. I kept saying I am a guest that has an issue with the services. He again stated it was a security issue not his. I requested to have the issue addressed and he said I'm being generous by waiving your resort fee. I asked to speak to his manager about what happened as he didn't care. He told me she was gone at a conference and would be able to speak to me. I asked for her info to speak to her. I then ran into the general manager and explained what happened. He had Alyssa the director of the hotel operations reach out. I spoke to her and she offered a $100 credit on the room. After being threatened to be removed from the property for trespassing because we took the stairs, taking forever to check in, and having things falling apart in our nearly $600/night suite I feel that is not putting the guest first but just trying to get me off of the phone. I felt extremely unwelcomed and not appreciated as a guest who paid for a suite.

I asked their customer service what are the parking fees for DISABLED people. Here is their reply: "It is my pleasure to assist with your parking inquiry. We have switched over to a paid self-parking model for specific Las Vegas properties. Guests will receive a ticket when entering the parking garage. Hotel guests will use their room key to access the parking structure and will have access to all Caesars self-parking garages in Las Vegas. Guests will then pay their ticket at a kiosk before returning to their car and exiting the facility. Please let us know if there is anything further we can assist you with."

In other words they completely IGNORED my question and indirectly replied that they don't care about disabled people. All venues I visited, including airports, offer free or discounted parking fees for disabled.
Parking fees here are very high, there are no hourly fees and $9 for 4 hours is a lot; the one free hour is insufficient, particularly for a disabled person who moves slowly. You would think that the high prices of restaurants and shops would be sufficient for their profits...

Shame on you, Caesars Entertainment!

a platinum member..the total rewards program is the best in the business,by far...the benefits are outstanding and i stay in their hotels..for 15 years the only issue i had was a broken refrigerator at the Rio in Las Vegas and was quickly replaced .Honestly its the best outfit in the gaming industry,,I try and stay at a caesars property..