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Caesarstone US Reviews 1,819

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TrustScore 3.5 out of 5

3.4

Stone Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt delivery of samples, finding the ordering process easy and efficient. People are generally satisfied with the size of the samples, which helps them visualize the products for their projects. The availability of free samples is also a significant positive point for many, as it aids in making informed decisions. However, some customers experienced issues with orders, such as not receiving all requested samples or receiving incorrect ones. There are also concerns about product quality, with some reporting that samples did not accurately represent the actual quartz or that products developed stains. Additionally, a few people noted receiving broken samples or experiencing poor customer service regarding delivery updates.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and fast delivery of... See more

Order

Users describe ambiguous interactions with order, with many customers finding the process of ordering samples... See more

Quality

Reviewers highlight negative aspects of quality, particularly regarding defective products and samples.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I appreciate the quick shipping however I don’t feel like it was worth $30 to send four small samples. If the extra fee was due to the expedited shipping, I would’ve rather spent less money and had it... See more

Rated 4 out of 5 stars

Ordered three samples, and only two sent. Remaining sample sent promptly when notified. Samples are a bit small to be basing a multi-thousand dollar purchase on their appearance. A little larger si... See more

Rated 5 out of 5 stars

Ordered 3 countertop samples off their website. I was notified the next day that they’ve been picked and we’re on their way and there was no charge for these. Well, I haven’t yet picked my counter. It... See more

Rated 5 out of 5 stars

THANK YOU for providing free samples. Most quartz companies are not offering this and it’s difficult to put finish selections together without a sample in hand. Way to go Caesarstone - you know what y... See more

Company details

  1. #1 of 1 best companies in Stone Supplier
  2. #4 of 4 best companies in Countertop Store
  3. #48 of 49 best companies in Manufacturer

Written by the company

Caesarstone is a global leader of premium surfaces, specializing in countertops that create dynamic spaces of inspiration in homes across the globe. Established in 1987, its portfolio of over 100 colors in an assorted array of surfaces combines the company’s innovative technology with its powerful design passion. Spearheading high-quality, sustainable surfaces, Caesarstone delivers functional resilience with timeless beauty, for a vast range of applications, including kitchen countertops, bathroom vanities, and more, for indoor and outdoor spaces. Since it pioneered quartz countertops over thirty years ago, Caesarstone has expanded into porcelain, mineral and natural stone surfaces.

Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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Rated 1 out of 5 stars

Ceasarstone only sent me two of the…

Ceasarstone only sent me two of the requested four samples (I was still charged 30 bucks). I emailed twice and left a telephone message with sales and NO ONE ever contacted me. Your QC and follow up are less than adequate (and that’s me trying to be kind). Thank you for nothing.

August 27, 2024
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Rated 1 out of 5 stars

Bad service

I ordered my samples two weeks ago, I haven’t heard a single thing about them but was told that I would get tracking information within 3-5 days of placing my order.

August 25, 2024
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