CairnGorm Mountain Reviews 6

we had a terrible experience yesterday (31/01/26) . traveled 6 hours to arrive and was told mountain railway is closed. weather was so good. no snow ,no wind ,no rain. bus 30 drop us a car park down at 12:46 and another bus bring up and as everything was closed up and we dont had much to do we decied to go back at 13:46z we took bus and went down park to take bus 30 as driver said bus will pick up from here . intil 15:30 no bus arrhive. standing in cold for 2 hours iur child got exteam sick (had feet froast) we call bus company and they said bus route change go up to take 15:46 bus as it scdl for every hour( we were not alone almost 50-60 people all families with kids include few age 2/3 and every one was same . we went up again and until 16 no bus came again. next one was at 17:22. we started calling taxi and no taxi was coming up. luckly 1 taxi came to drop one pessangr we run and talk and he bring us down but on the way down ge recied 10 calls from other peopl but he rufesed as aftr us he was already booked. bus cmpnah said road all closed in down( which was lie as taxi driver showed us ) we manage to arrive down at 16:30 . we need to travl aberdeen which was already 5 hours inlcude tranfer. our kid was sick. we r lucky as that taxi safe us . we are not sure what happened with other 50-60 people who were stranderd but it was dister experience and we will not recomend anyone doing this or going here if you dont have your own car becz this place is a mess and mis mangment . we bad day. we paid taxi 35£ for 12-14 min drive plus our whole day other expence for this disater and stresful day .

We have now been in a queue waiting to get hire skis and boots for one hour and forty minutes with another twenty minutes to go before we are ready to go out - that will be two hours in total. Problem has been only three technicians fitting skis out of 5 PCs available. A fourth tech technician has just been added from boot hire to skis but still too slow. A very poor start to the day. I won’t come back in the future, will hire kit somewhere else
Ross

Be careful of this company they just take your money and won’t do any refunds! I suggest nobody buys vouchers unless they are 100% sure they can use them 😡 I reported 5 days after receiving a voucher off my daughter that we live 6 hours away, do not ski or snowboard, We received the voucher after our trip to the Cairngorms yet the thieves want to keep our £100! Shocking customer service

I’m really disappointed with Cairngorm Mountain’s customer service.

I purchased a lift pass for Friday, but the access roads were closed due to heavy snow, meaning it was physically impossible to reach the mountain. This was completely out of my control. I contacted them as soon as possible to explain the situation and request a refund, but they refused.

I understand refund policies exist, but refusing any flexibility when customers are prevented from attending due to official road closures feels unreasonable and unfair. The mountain was inaccessible — this wasn’t a change of plans or a no-show by choice.

For a business so dependent on weather conditions, I would expect a more customer-focused and understanding approach. This experience has definitely put me off booking in advance again, and I’d advise others to think twice before doing so.

Had a fantastic days skiing here last winter.

Great slopes, staff and location.

Shame I've not been in a few years.