Calor Ireland Reviews 

Were very helpful in getting setup with 2 separate tanks at same location

From the very first time Kenny got in touch with us from calor gas everything was first class. Everything you needed to know Kenny knew exactly what needed to be done and we needed to know.

Very easy to work with , explained everything in detail . Hassel free .

Kenny was a pleasure to deal with from the very beginning, he explained the whole process of installing our gas & kept in contact throughout until our gas was set up and running, our gas was installed in February and he still sends follow up messages to make sure everything is still running ok, excellent service.

Kenny our advisor made everything so simple from when we first spoke until we had everything installed. Would definitely highly recommend him and Calor to anyone need a gas instillation

Kenny was an absolute gentleman, making sure I got connected with the relevant person to get my Gas sorted. Not only did he go out of his way to make sure I got set up but he also checked in afterwards to see if I needed any other help. Just one of life's good guys

Calor updated me with what was happening an going on with my installation,they were prompt,Kenny waa very helpful an friendly,Calor were hepful when i phoned to set up my direct debit

Overall experience with Kenny from Calor was absolutely fantastic. Kenny was extremely helpful, professional and friendly throughout the installation process. Highly recommend Kenny O'Donnell for anyone considering the switch to Calor gas.

Customer Service

People now days only bother writing a review and complain about a service or product. This is exactly why I owe a thank you as credit and acknowledgment is due.

From the moment The Calor rep Anna (Kildare) came out to meet me to the moment of install of the tank and base she couldn’t have been more helpful. I want to say thank you for all the guidance and help and will be onto you shortly to do the same in my parents home also. I also want to say thank you to Lorraine in the office who answered the numerous queries I had and helped throughout the whole process.

I have just renewed my Calor Gas contract after I spoke with Emily, who was extremely helpful and informative. Any concerns & questions I had were answered by Emily in a concise and very polite manner. I appreciate Emily's patience answering all my questions. This is how Customer Service should be in any company. Emily is a credit to Calor Gas with her polite and professional manner.

The customer service is outstanding. In particular, I found Emily very supportive she explained everything about renewing g the contract. She took her time asked if I understood and if there was anything else I needed. I would highly recommend this company. A lot of companies are lacking the personnel touch, thank you

Shockingly poor customer service from Calor Gas. Was signed up with Calor in June 25, supposed to have it installed by 1st Sept, had to chase endlessly to get boiler and tank delivered. Ended up going to collect boiler myself as I couldn’t get them to confirm a delivery date. Due to endless disorganisation and delays, my tank and boiler installation couldn’t get done before Xmas. It’s still not installed as installer is fully booked until feb.
I got a bill on NYE for the tank of gas-no customer service welcome or ‘thanks for joining’. Until this bill, I didn’t even know my account number. When I called to raise serious concerns at how poorly things were carried out, a promise was made for someone to call me back. Haven’t heard anything in a week. This company promises everything and delivers nothing. No wonder Ireland prefers to stick with traditional fuel sources.

We are basically stuck at them, because 25 years ago developer signed "contract" with calor gas...
2 weeks ago they send another price increase, but they are already THE MOST EXPENSIVE COMPANY.
Nobody on the estate can switch provider, they having monopoly here.
Disgrace

Paid for a delivery 2 weeks ago. Still no delivery. Wouldn't recommend. Biggest mistake I made switching from oil. You have no other option but to order from them. No other supplier. Terrible service.

Most expensive, rip off company I've ever experienced

HAVE BEEN A CALOR RETAILER AND ALSO A CUSTOMER FOR 40 YEARS . ORDERED NEW BOILER FOR MY 79 YR OLD MOTHER IT TOOK NEARLY 3 MONTHS TO COME WITH IT ONLY HEATING ONE ROOM ALL OVER THE CHRISTMAS PERIOD AND NOW CANNOT GET THE INSTALLER THEY RECONMENDED TO CALL ME BACK TO INSTALL IT! WANT THE WHOLE THING REMOVED ABSOLUTE TERRIBLE .

For several years we have had deliveries at or around the 25% fill level.
Despite a note on our system to notify us of a delivery with 24hr notice, we've more recently not had this notice. The driver was able to advise us as its an automatic trigger no call will be received.
Roll forwards, or current gas full level was 18% on Monday, with 15l usage (yes because we were using electrical shower as we had no advice of delivery).
And still no notice of delivery.
Whilst 18% may seem like a reasonable amount, when you've been 'trained' to expect a delivery at 25% what has changed, and why can a delivery date not be scheduled.
The office also seems to have changed as each call (there have been 3 so far), has been answered by a different person.

Have prepay gas in our house. Ordered replacement card over year ago. Any time call up say there card machine is still broken. They have no online topup service have to call each time and takes ages between not getting through at all or been but through. Can't also switch provider as it's there tanks in area and not natural flow

Bought a Kingavon gas heater a little over a year ago( not fromCalor)
Unit is immaculate but stopped working.No luck with ANY service or repair service