CameraWorld Reviews 

When I placed my order, it was agreed I would collect it the next evening at the Stevenage branch. I travelled nearly 30 miles to the branch, only to be told it hadn't been delivered. There also seemed to be no urgency in investigating what the issue could have been and I was told I would have to come back the next day or wait two days to have it delivered.
Because I needed the camera, I arranged to make another trip to the branch the next day.
So you tell me... how do you think you did?

Great price but lousy customer service. Bought a faulty item, they I insisted I returned it with the full packaging, which was no longer available. I emailed them twice to say this was an unlawful requirement and seek clarification but they never responded. Went back to the manufacturer who confirmed my item was part of a faulty batch

Kept informed throughout process . Good price & prompt delivery !
Thanks once again !

Excellent price and fast delivery service says a lot when doing an on-line purchase. CameraWorld ticks all the boxes.

Super fast delivery and very keenly priced

Will be coming back as a preferred supplier for all my gear

Ordering was easy and quick. Delivery was correct and on time, all communication was prompt.

Quick shipping packaging not damaged

Great price for great item. Good communication as stock slight delay. Will shop again

Product as ordered snd arrived promptly on delivery date .

Excellent and on time

Easy website to navigate. Product delivered promptly as advertised.

Do not buy from cameraworld. I placed an order for a couple of items which were on sale prompting me to buy from here rather than my usual shops. Their website states next day despatch for in stock items. My items took 4 working days to despatch at which point i was provided tracking information. This tracking stated that the courier had not yet recieved my item for a further 2 days. Trying to phone to sort this out proved difficult as it would appear thay the london branch never answer the phone (6 attempts over 3 days) and the stevenage branch aren't much better (20 odd phone calls only answered 3 times). Whilst my issue was sorted eventually with the blame being pointed at the courier the staff showed little to no care and didnt seem bothered that a customer had an issue, i was promised phonecalls which never happened and i even had to remind them to call the courier to chase my missing items. Whilst my items going missing may not be cameraworlds fault it does not excuse the poor customer service and lack of support. I was issued a refund (which i have not yet recieved and others have said they have had issues with refunds) and have bought the items elsewhere for £5 more and i got them 2 days later.

Also worth noting that they have set thier preferences with couriers to not allow items to be redirected, left in a safe space, left with a neighbour or collected from a collection point. This makes some amoutn of sense for expensive equipment but for small accessories it makes recieving items incredibly difficult.

I should have paid attention to the minority of poor reviews on here and google.

Panasonic Lumix FZ300 exactly as desribed, great service, highly recommend.

All items delivered in good order although they did come from 3 different places. Order process easy. Curiously, prices are lower at the weekend.

I’ve been looking for ages for a day pack to carry and protect my two Sony bodies connected to my Sony 70-200mm f2.8 and somy 24-70mm lenses. I looked on line and went to all the usual London stores. I couldn’t find a bag that was as small as possible but that could carry that kit. My last port of call was CameraWorld and I was lucky enough to meet Dee. What a great guy, very knowledgeable and friendly. We had a great discussion and he pointed me to the Tenba Axis V2 16l slim backpack. It solved all my problems, and it turns out they also had the best price in town. I bought it last Friday and have been trying it out over the last 3 days and love it. Many thanks Dee, I will def shop here again.

The phone is never answered and the message box is full I had to send an email to get someone to speak to me

Had exactly what I wanted, and at the best price I could find anywhere. Delivery exactly as promised (DPD, who always seem to be extremely reliable). Have bought from CameraWorld before and will buy again

Ordered and paid for item early June, they didn’t have it in stock, said, next week, then another 2 weeks, then end of month, another two weeks etc. this went on until late July. Asked for refund, then no reply until I reported as a section 75 to my credit card company, then finally get email to say card had been refunded. Just as well I had paid using a credit card and not a debit card.

Very disappointing experience with CameraWorld. I returned my order more than 10 days ago, but I still have not received my refund. It has now been over three weeks since I placed the order, and despite repeatedly contacting customer service, the issue remains unresolved.

My phone calls and emails have gone unanswered, leaving me with no information about when my refund will be processed. The delay and complete lack of communication are unacceptable. I would not recommend CameraWorld based on my experience.