Campingandleisure Reviews 5

I was very pleasantly surprised to have C&L promptly replace a failed component on my Coleman Weathermaster tent just before the two-year mark. I had only used the tent a few times on that period and had purchased Coleman as they were a brand I trust. I hope that C&L will continue this service as it seems to run counter to an earlier post of replacement problems.

Motorhome cover, leaking in from day one, told if it came back would go to manufacturer to see if faulty.
Even though pictures sent. As other buyers have said.
Seems oblivious to uk law.
DO NOT BUY FROM A SMALL BUSINESS LIKE THIS AS IT SEEMS YOU HAVE NO RESPECT OR RETURNS POLICY IMPLIED

They took money for an caravan cover which they didn't have stock of (after their site indicating that it was in stock).

Now I have to wait 3-7 days for a refund.

Very quick to deliver and helpful delivery team.

Bought a Kampa awning which started leaking just inside the one year warranty period. According to law we are supposed to be offered repair, replacement or refund at their choice. The only offer I could get from these people was to send out some sealant so I could carry out my own repair. They did fill out the documentation to send to Kampa for a return under warranty. Kampa were unhelpful and still to this point (several weeks later) have not called to arrange collection of my faulty awning. This is even after an e-mail to the managing director. My legal contract I am told however is with the supplier and the warranty is unenforceable in law.

They claimed the problem was due to weathering - i.e. if the awning was subject to more rain then the problem would stop!! We caravan often in UK weather!!! Kampa had a difference in view about this when I spoke to different people there.

All in all we are still left with a leaking awning and now need to replace or take these people to court - neither of these is a good choice.