Like others have said the dates of my booking kept changing but apart from that the booking went smoothly. I have received two emails to write a review and I haven’t even got my RV yet. The real test... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Easy to use platform. However, for some reason the dates I punched in changed (plus day) when processing. This happened several times and in different browsers. I was able to correct the date later in... See more
Company replied
Overview of rental vehicle clear. Terms & conditions visible. Ability to cancel within xyz days / weeks etc is valued
Company replied
I booked my vehicle and made a typo in e-mail address. Bot on the website suggested contact with support team and in few hours they corrected my mistake. Everything is in order now. I suppose that if... See more
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Company details
About Campstar GmbH
Written by the company
Your Trusted Portal for Campervan and Motorhome Hire Worldwide
Campstar is your reliable online portal for worldwide campervan and motorhome hire. With just a few clicks, you can find the perfect vehicle for your next trip. Whether it's an adventure in nature or a relaxing family holiday, campstar offers a wide range of vehicles to meet all your travel needs.
Our user-friendly website allows you to hire a camper in over 30 countries, providing access to a diverse fleet. We partner with leading rental companies to offer options for every preference and budget. From alcove campers and compact campervans to rooftop tent vans and fully equipped motorhomes, we have the perfect vehicle for your needs.
Whether you’re travelling with family, friends, or your partner, campstar ensures you’ll find the ideal ride to make your journey unforgettable.
Dedicated Customer Support, Ready to Assist You
We are committed to resolving any issues or questions you may have in a prompt and efficient manner. Our dedicated support team is available by phone Monday to Friday from 09:00 AM to 06:00 PM (CET). If we're unavailable, rest assured that we will get back to you as soon as possible. Alternatively, feel free to send us an email, and we will address your inquiry as quickly as possible.
We look forward to hearing from you!
SEARCH NOW
Contact info
Walcherstrasse 1A, 1020, Wien, Austria
- +49 40 422 3797 0
- info@campstar.com
- campstar.com
4.1
Great
502 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bug in the platform
It seems that you have a bug: after booking, the insurance jumps back to the basic package. However, the final price still includes the additional insurance package.
October 11, 2026
Reply from Campstar GmbH
Hello,
Thank you for your feedback.
We would like to clarify that the Allianz Premium Plus insurance was included in your booking as an additional, external insurance product. It is separate from the basic insurance provided by the rental company.
While Allianz can reimburse the covered excess after a claim, the rental company’s deposit and excess arrangements remain unchanged. We understand that this distinction can be confusing and appreciate the opportunity to clarify it.
Best Regards,
Your Campstar Team
Easy to use website
Easy to use website. My only issue is that it showed prices is GBP but payment was in EUR.
October 7, 2026
Reply from Campstar GmbH
Hello,
Thank you very much for taking the time to leave a review! We’re delighted that you’re happy with our service :)
Kind regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you very much for the fantastic review! It’s great to hear that you’re completely satisfied with our service. We look forward to continuing to support you in the future. :)
Best Regards,
Your Campstar Team
Great website
It is very easy to compare different options. In addition, the price I found on the website was the best deal.
October 3, 2026
Reply from Campstar GmbH
Hello,
Thank you very much for the fantastic review! It’s great to hear that you’re completely satisfied with our service. We look forward to continuing to support you in the future. :)
Best Regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We’re delighted that you were happy with your experience with us. :)
Kind regards,
Your Campstar Team
It went smooth
It went smooth. No idea how the camper looks like. But the bookung went smooth
September 20, 2026
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We're glad you were satisfied with your experience with us. :)
Best regards,
Your Campstar Team
Thank you very much for your prompt…
Thank you very much for your prompt response and for taking the time to reply in such clear and easy\-to\-understand language in my native tongue\.
I truly appreciate how sincerely and thoughtfully you addressed my questions\.
Your response has given me even greater confidence in your service, and I am now even more excited and looking forward to my upcoming trip.
September 24, 2026
Reply from Campstar GmbH
Hello,
Thank you very much for the fantastic review! It’s great to hear that you’re completely satisfied with our service. We look forward to continuing to support you in the future. :)
Best Regards,
Your Campstar Team
Misleading Booking Process
Misleading Booking Process – Beware Hidden Restrictions & Zero Service Delivered
I strongly advise caution when booking through Campstar. We booked a rental vehicle through their platform, only to be refused the vehicle at pick-up because the primary driver held a provisional (P) licence.
Campstar processed our full payment without requesting or verifying driver licence details during checkout, and without clearly disclosing this critical restriction on the primary booking page. Instead, this absolute exclusion was buried inside nested, third-party hyperlinked terms.
Despite delivering zero service and providing no vehicle, Campstar refused to issue even a partial refund or credit, retaining 100% of our money under fine-print conditions. Their platform fails to provide transparent pre-contractual disclosures, and their customer support refuses to take responsibility for misleading checkout flows.
Save yourself the risk and book directly with reputable suppliers who display key eligibility requirements clearly before taking your money.
September 7, 2026
Unprompted review
Reply from Campstar GmbH
Hello,
Thank you for sharing your feedback.
We are sorry that you were unable to collect the vehicle as planned. We have been in direct contact with you regarding this matter for the past 16 days and have already addressed and explained the case to you in detail by email.
The applicable driver's licence requirements were provided as part of the booking information and the rental supplier's Terms & Conditions. At pick-up, the rental station checked the driver's documents and determined that the provisional licence presented did not meet the supplier's requirements. As the vehicle could therefore not be released, the applicable booking conditions remain in effect.
We understand that this was disappointing. However, based on the circumstances of the booking and the applicable conditions, we are unable to approve the requested full refund.
We kindly invite you to continue the existing email correspondence with our Customer Service team should you have any further questions regarding the case.
Kind regards,
Your Campstar Team
Quoted price in one currency but…
Quoted price in one currency but charged in another currency (therefore amounting to more than quoted).
September 19, 2026
Reply from Campstar GmbH
Thank you for sharing your feedback.
We have already responded to your case directly by email around 8 hours ago. We kindly invite you to continue following the email correspondence with our Customer Service team, where we can discuss the details of your booking with you directly.
For clarification regarding the currency displayed on our website: the billing currency is always the local currency of the country in which the vehicle is booked. The currency displayed on our website as an additional reference is a conversion intended to give customers a better understanding of the approximate price in their own currency.
The final amount is always charged in the applicable local currency, as shown during the payment process before the booking is completed.
We hope this clarifies the currency display and look forward to continuing the conversation with you by email.
Kind regards,
Your Campstar Team
Excellent vehicle condition and well…
Excellent vehicle condition and well explained instructions
September 2, 2026
Reply from Campstar GmbH
Hello,
Thank you so much for taking the time to leave a review! We’re delighted that you’re happy with our service :)
Best Regards,
Your Campstar Team
Good experience
Easy Booking process and better Price as on the Website from the rental company.
September 2, 2026
Reply from Campstar GmbH
Hello,
Thank you so much for taking the time to leave a review! We’re delighted that you’re happy with our service :)
Best Regards,
Your Campstar Team
Select wise when choosing
I chose a van with lengthwise beds because that’s how it was shown in the documentary. However, I’ll be getting a van with crosswise beds because, according to the local dealer, I’m only eligible for a van in this class. That’s a shame, because that’s exactly what I didn’t want! It’s worth considering which is better: the (small) price advantage or being able to specifically choose the vehicle I want.
September 2, 2026
Reply from Campstar GmbH
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that the vehicle layout wasn’t what you had expected.
As Campstar acts as an intermediary, the vehicle is provided directly by the rental partner. The vehicle details shown on our platform represent the selected motorhome category, while equipment, layouts and dimensions can vary slightly between individual vehicles.
The images and specifications are intended to give an indication of the vehicle you can expect, but unfortunately cannot guarantee a specific floor plan or bed configuration.
We appreciate your feedback and are sorry that this aspect of your booking did not meet your expectations.
Best Regards,
Your Campstar Team
Full throttle off... but first, refuel.
I thought it was a pity that I had come all the way from the Netherlands. Tired from traveling, and I still had to refuel the camper myself. Furthermore, I received a good explanation of how the camper works.
August 20, 2026
Reply from Campstar GmbH
Hello,
Thank you for your feedback! We’re glad to hear that the pick-up went smoothly and that you received a good explanation of how to use the camper.
As Campstar acts as an intermediary, the vehicle’s preparation and condition are handled directly by the rental provider. Nevertheless, we appreciate you sharing your experience with us.
We wish you a wonderful journey and many great moments on the road!
Best Regards,
Your Campstar Team
experiences
people at reception busy, no time to explain and help.
car had a long list of known issues. nothing fixed. annoying to deal with during trip.
hand break did not work. we were stuck. called help line 2 times. waited 15min each time. no one picked up. resolved issue myself.
August 14, 2026
Reply from Campstar GmbH
Hello,
We’re sorry to hear that you experienced problems with the vehicle during your hire period.
As your trip is still ongoing, we’d ask you to contact Roadsurfer directly regarding the condition of the vehicle and, in particular, the problem with the handbrake. As the hire company, Roadsurfer is responsible for the vehicle’s maintenance, its condition and breakdown assistance during the hire period.
Campstar acts as an intermediary and, unfortunately, has no influence over the condition, maintenance or handover of the vehicle by the rental station.
We hope that Roadsurfer will be able to assist you quickly and that you can continue your journey safely and without any further issues.
Kind regards,
Your Campstar Team
Very poor communication !!
August 14, 2026
Reply from Campstar GmbH
Hello,
We are sorry to hear that you were disappointed with the communication regarding your booking.
We understand that waiting for an answer can be frustrating, particularly when you are trying to finalize your travel plans. We are currently experiencing a particularly high volume of enquiries due to the peak travel season, which has unfortunately resulted in longer response times than usual.
Our team is nevertheless working through all enquiries as quickly as possible and we are currently looking into your request regarding the change of your travel dates.
We appreciate your patience and hope we can resolve your request to your satisfaction.
Best Regards,
Your Campstar Team
Not good enough
Star tv Polaris 2 New Zealand
- the electricity kept cutting out and we were left cold because we couldn’t open the heater
- we had been given a different and older version of the vehicle shown in the initial ad and it wasn’t at all luxurious like we had seen in the pictures
- the passenger seat was horrible as it was not adjustable at all and my wife had developed back issues
- the massive ad sticker covering the whole back window destroyed the views we could’ve had
- the fridge smelt horrific
July 13, 2026
Unprompted review
Reply from Campstar GmbH
Hello,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that your rental experience did not meet your expectations. We understand how disappointing it must have been to encounter several issues during your trip, especially when you were looking forward to a comfortable holiday.
As Campstar acts as the booking intermediary, we unfortunately do not have direct control over the condition, maintenance, or preparation of the vehicles provided by our rental partners. However, this certainly does not mean that your feedback is any less important to us.
We have forwarded all of the points you raised to our rental partner, Star RV, and asked them to review the matter internally.
Our Customer Support team will also contact you by email shortly to discuss your feedback in more detail and to keep you informed about the outcome of our communication with the rental partner.
Best regards,
Your Campstar Team
Good selection of campers to choose from
July 20, 2026
Reply from Campstar GmbH
Hello,
Thank you so much for taking the time to leave a review! We’re delighted that you’re happy with our service :)
Best Regards,
Your Campstar Team
Happy with the process of booking and…
Happy with the process of booking and the simple way of identifying exactly what is needed for the rental. Website was easy to navigate.
July 19, 2026
Reply from Campstar GmbH
Hello,
Thank you very much for the fantastic review! It’s great to hear that you’re completely satisfied with our service. We look forward to continuing to support you in the future. :)
Best Regards,
Your Campstar Team
Inaccurate info
Having rated this company 5 stars previously and before collecting our campervan, i feel the need to warn other perspective customers that the size of the van was misrepresented on the website. This did not allow for a true comparison and the company were not interested in my complaint
March 5, 2026
Unprompted review
Reply from Campstar GmbH
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed with your rental experience.
Please be assured that we investigated your case thoroughly when you contacted us in February. We carefully reviewed all the information provided and forwarded your concerns in full to our rental partner, THL, so that the matter could be assessed directly by the supplier.
As Campstar acts as the booking intermediary, we are unfortunately unable to make changes to vehicle specifications ourselves. In addition, as stated in our Terms & Conditions, the vehicle details shown on our website are representative of the respective vehicle category. Layouts, equipment and dimensions may vary slightly between individual vehicles within the same category.
We regret that the vehicle did not meet your expectations. However, we hope you have many wonderful trips in the future.
Best Regards,
Your Campstar Team
RV booking
Like others have said the dates of my booking kept changing but apart from that the booking went smoothly. I have received two emails to write a review and I haven’t even got my RV yet. The real test of a good website is whether I receive what I have paid for and that I can’t tell you. I am hoping the website has been transparent and I won’t be met with any surprises on the pickup of my vehicle
July 12, 2026
Reply from Campstar GmbH
Hi,
Thank you very much for your review and for choosing Campstar!
We appreciate your feedback and are glad to hear that your booking process went smoothly overall. We also appreciate you pointing out the issue with the dates changing and will continue working to improve the booking experience.
Regarding the Trustpilot invitations, we'd like to clarify that these review requests are sent shortly after the booking and are intended to gather feedback specifically about the booking experience, not the rental itself.
We sincerely hope everything goes smoothly with your vehicle pick-up and that you have a fantastic trip. If you have any questions before your journey, our support team is always happy to help.
Wishing you a wonderful adventure!
Best regards,
Your Campstar Team
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