I spent a lot of time reviewing options for car hire within multiple sites, all offering various deals, but none could match what Canadian Affair could do. They even included the very important 'suppl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booked a trip this autumn. Really looking forward to the holiday in September. Initially I spoke and emailed Kasey and then completed the booking with Mark. Both were professional yet... See more
Company replied
Just booked a Pacific to the Rockies trip for September 2026. Daniel at Canadian Affair couldn’t have been more helpful. He patiently answered my many questions and has tailored a perfect holiday for... See more
Company replied
Your booking agent Joanne Buckley was a fountain of knowledge when it came to organising our holiday to Nova Scotia. Nothing was too much trouble and Joanne was able to offer us alternative solutions... See more
Company replied
Company details
Written by the company
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Written by the company
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Contact info
1st floor, 10 Eastbourne Terrace, W2 6LG, London, United Kingdom
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service from Daniel
Amazing service from Daniel, we have a wonderful holiday to look forward too. Great options of hotels, excursions, and flights. Experienced advice and recommendations.
July 15, 2026
Reply from Canadian Affair
Good morning,
Thank you for your review & for your lovely feedback
We greatly appreciate your kind comments regarding our Travel Expert, Daniel. It is always encouraging to receive such positive feedback, and we are delighted to hear about your experience.
Please be assured that your comments will be shared with him and the wider team.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Knowledgable, helpful and friendly staff
Canadian affair were recommended to us by a friend who has booked through them 4 or 5 times and it’s plain to see why they are highly recommended. I’ve spoken to 3 staff members in the process of booking our trip for July 2027 and each one has been very knowledgable and helpful, guiding us through arranging our trip. As we’ve never been to Canada before, they could offer advice on many different aspects and we have booked one of their fly drive holidays, which they have tweaked to suit our requirements. We’ve not done the trip yet but so far we can’t fault the booking process and it’s reassuring speaking to staff who have visited Canada, know the areas and can advise you well.
July 14, 2026
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your amazing feedback.
We appreciate your lovely comments about our Travel experts we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a wonderful time on your travels when you go on holiday to Canada in 2027.
Kind Regards
Allan
Customer Service
Just booked a holiday for 2027 and was…
Just booked a holiday for 2027 and was really pleased with how Gary our Travel consultant suggested places to stay and visit with expert knowledge. We relied on his expertise to build our dream holiday. Can't wait to go now
July 14, 2026
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your lovely feedback.
We appreciate your lovely comments about our Travel expert Gary we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a wonderful time on your travels when you go on holiday in 2027.
Kind Regards
Allan
Customer Service
Recommend. Have booked a trip this autumn
Booked a trip this autumn.
Really looking forward to the holiday in September.
Initially I spoke and emailed Kasey and then completed the booking with Mark.
Both were professional yet friendly and efficient.
Mark especially made sure every detail was covered and was great fun to talk to.
They had access to good flights and pricing and even booked our seats.
They found good hotels, trips and car hire. Both had local knowledge which was helpful and reassuring. They offered suggestions and checked finer details and followed up queries promptly.
The pdf itinerary looks complete and straightforward.
Would really recommend Canadian Affair for their friendly service and good value.
June 27, 2026
Reply from Canadian Affair
Good afternoon,
Thank you for your wonderful review & your generous feedback.
We truly appreciate your comments about our Travel Expert mark We’re thrilled to hear this and will be sure to pass your feedback on to him directly.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have an amazing time on your trip when you go on holiday.
Kind regards
Allan
Customer Service
Excellent company to deal with
Excellent company to deal with. Very knowledgable and all queries dealt with promptly.
July 13, 2026
Reply from Canadian Affair
Hi John,
Thank you for your wonderful review & your generous feedback for our team at Canadian Affair
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
Kind regards
Allan
Customer Service
Apart from a long wait everyrhibg asked…
Apart from a long wait everyrhibg asked for was gotten
July 10, 2026
Reply from Canadian Affair
Good morning,
Thank you for your kind review and feedback for our team at Canadian Affair
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
Kind regards
Allan
Customer Service
I recently booked my flight to Toronto…
I recently booked my flight to Toronto through Canadian Affair, (which I usually do).
On this occasion I did have some questions to pose before confirming my booking. I spoke with Mark who was most helpful, no pressure was put on me during the booking procedure and I have the utmost confidence in dealing with Canadian Affair each time I visit my family in Canada.
On this occasion I would give Mark 110% in the way he helped me.
June 11, 2026
Unprompted review
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your lovely comments about our Travel expert Mark we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a wonderful time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
Outstanding service and help to create…
Outstanding service and help to create our perfect holiday.
June 25, 2026
Reply from Canadian Affair
Good afternoon,
Thank you for your lovely review & your generous feedback for our team at Canadian Affair
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
Kind regards
Allan
Customer Service
Fantastic customer service
I have used Canadian Affair for over 20 years and have not had any problems. I have always been happy with the service and products. This year, though, I was overcharged by one of the suppliers. Canadian Affair's customer service department raised the issue and a full refund was obtained within days. A follow up call was made by them to check that the matter was resolved. Really excellent service. I will definitely use Canadian Affair again!
June 26, 2026
Unprompted review
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review & your generous feedback for our Customer Service team at Canadian Affair
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
Kind regards
Allan
Customer Service
I spent a considerable amount of money…
I spent a considerable amount of money on the holiday of a lifetime with Canadian Affairs. After being assured that everything was organised and I had all the information I needed for a stress free experience I waited at my hotel to be picked up for an excursion organised by them. The company did not appear and after frantic telephone calls and a dash by foot across the town of Banff my wife and I managed to catch up with the bus. Every one else on the excursion had been told that the pick up point was at another, more central hotel. I spent time checking the details of all the other excursions organised by CA to ensure I was aware of the pick up points, Something CA should have done. They also need to visit some of the hotels they use, the Tonquin Inn in Jasper reminded me of the Bates Motel in Alfred Hitchcocks movie 'Psycho'.
June 7, 2026
Unprompted review
Reply from Canadian Affair
Good morning,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Reply from Canadian Affair
Good morning,
Thank you for your kind review & your generous feedback for our team at Canadian Affair
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
Kind regards
Allan
Customer Service
Kasey at Canada Affair was super
Kasey at Canada Affair was super helpful.
She was patient with my multiple questions and nothing was too much trouble. She was not pushy in terms of sales and offered solutions that suited our situation and tried to find the best value.
I really appreciate speaking to someone directly in conjunction with a great website.
June 17, 2026
Unprompted review
Reply from Canadian Affair
Good afternoon,
Thank you for your review and your kind feedback.
We appreciate your lovely comments about our Travel expert Kasey we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a fantastic time on your travels when you go on holiday.
Kind Regards
Allan
Customer Service
Friendly
Friendly, knowledgeable team member who responded promptly to my initial query and put together a suitable package.
June 3, 2026
Reply from Canadian Affair
Good morning,
Thank you for your kind review & your lovely feedback.
We truly appreciate your comments about our Travel Expert We’re thrilled to hear this and will be sure to pass your feedback on.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have an amazing time on your trip when you go on your travels.
Kind regards
Allan
Customer Service
I paid for ad booked a car through…
I paid for ad booked a car through their service, but there were problems with my card, so I couldn't take the car. Unfortunately, I could not find the option to cancel the order on the website. I filled out a contact form, but didn't get any response. So my money was just burned. I think that was the last time I used the services of this company.
June 3, 2026
Unprompted review
Reply from Canadian Affair
Good morning,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Inefficient telephone booking
When I booked my holiday over the telephone there was problem after problem. I received a number of confirmation emails all of which were incorrect. I had to phone time after time to get things sorted out. All this was not what I had been expecting when I booked with Canadian Affair
May 25, 2026
Reply from Canadian Affair
Good afternoon,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Car hire a waste of time.
Paid a deposit then a week later the full amount only to be told there are no cars available for our dates 6th September isn't peak time. . The alternative car offered had limited mileage so no good.
Had a suspicion all along this would happen and the strange voucher system didn't look good.
Why not check the dates at the initial booking stage to save everyone's time and trouble. Won't be using again.
Update.
I have emailed and still waiting for a refund. I have booked a car with a competitor broker. Within 10 minutes everything was finalised and voucher received. Why can't you do that I?
June 3, 2026
Unprompted review
Reply from Canadian Affair
Good morning,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Canada 2027
Julie was very helpful from our first contact ,answered all of our questions. When we finally booked our holiday with Canadian Affair ,Julie talked us through, what we had booked, sorted train times .
May 29, 2026
Reply from Canadian Affair
Good afternoon,
Thank you for your wonderful review & your generous feedback.
We truly appreciate your comments about our Travel Expert Julie We’re delighted to hear this and will be sure to pass your feedback on to her directly.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have an amazing time on your trip when holiday to Canada.
Kind regards
Allan
Customer Service
A Pleasure to deal with
I had used Canadian Affair for my only previous visit to Canada in 2005, and they did a bespoke itinerary for me then that was quite complex but worked beautifully. I wanted to plan a further trip for 4 of us taking in the Rocky Mountaineer and an Alaskan Cruise. I completed the online query form and received a comprehensive itinerary within 36 hours that “ticked all my boxes”. Questions were answered very promptly by Kasey and within a week everything was agreed and booking completed. I am quite sure that any further questions I have between and June next year will be answered quickly too. I have every confidence that I am in the hands of professionals and have no hesitation in recommending Canadian Affair to others.
May 19, 2026
Reply from Canadian Affair
Good morning,
Thank you for your wonderful review & your generous feedback.
We truly appreciate your comments about our Travel Expert Kasey We’re delighted to hear this and will be sure to pass your feedback on to her directly.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have an amazing time on your trip when holiday to Canada in June 2027.
Kind regards
Allan
Customer Service
Mark what a helpful guy.
We found booking a holiday with Canadian Affair so easy, everything explained and planned from departure to homecoming. Mark was exceptionally ,
professional and pleasant in planning our bucket list holiday in Canada.
,
May 19, 2026
Reply from Canadian Affair
Good morning,
Thank you for your wonderful review & your generous feedback.
We truly appreciate your comments about our Travel Expert Mark We’re thrilled to hear this and will be sure to pass your feedback on to him directly.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have an amazing time on your trip when holiday to Canada.
Kind regards
Allan
Customer Service
Very speedy and professional customer…
Very speedy and professional customer service. I have always found that planning and booking a holiday with Canadian Affair a very personal experience that is hard to find these days. I would highly recommend this company.
May 5, 2026
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your lovely feedback.
We truly appreciate your comments about our Travel Experts We’re delighted to hear this and will be sure to pass your feedback on.
We know your time is valuable, and we’re grateful that you took a moment to share your experience with us.
We hope you have a fantastic time on your vacation.
Kind regards
Allan
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.