I spent a lot of time reviewing options for car hire within multiple sites, all offering various deals, but none could match what Canadian Affair could do. They even included the very important 'suppl... See more
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Booked a trip this autumn. Really looking forward to the holiday in September. Initially I spoke and emailed Kasey and then completed the booking with Mark. Both were professional yet... See more
Company replied
Just booked a Pacific to the Rockies trip for September 2026. Daniel at Canadian Affair couldn’t have been more helpful. He patiently answered my many questions and has tailored a perfect holiday for... See more
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Your booking agent Joanne Buckley was a fountain of knowledge when it came to organising our holiday to Nova Scotia. Nothing was too much trouble and Joanne was able to offer us alternative solutions... See more
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Company details
Written by the company
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Written by the company
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Contact info
1st floor, 10 Eastbourne Terrace, W2 6LG, London, United Kingdom
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Canada and alaska
The most important thing customer care was always the focus. Julie was there from initial enquiry right through to completion and is still there to help. A wonderful attitude
July 10, 2025
Reply from Canadian Affair
Good Afternoon,
Thank you for your kind comments on your booking experience with our Sales Expert Julie. We aim to provide a stress free simple booking process for customers and thank you for your valuable feedback.
Kind Regards
Lindsey
Customer Service
Took our money for no car
Took our money, allowed us to book. Then said there are no cars available other than one that was £1000 more expensive. Should honour the original price. Joke.
Offering a refund isn’t good enough, we have now wasted time getting a car elsewhere.
July 10, 2025
Unprompted review
Reply from Canadian Affair
Good Afternoon,
Thank you for providing valuable feedback.
If you could kindly e-mail your booking reference number to mail@canadianaffair.com and a member of our customer service will review the concerns raised.
Kind Regards
Allan
Customer Service
Our advisor was very efficient
Our advisor was very efficient, friendly and very thorough.
June 30, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your wonderful feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Mark Carson was great.
Mark Carson, your consultant, made the booking a great experience. We'll done Mark!
July 3, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your wonderful feedback.
We appreciate your kind comments about our Travel expert Mark we are thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Rocky mountaineer trip next year
Good customer service, everything arranged with no hassle and good advice re trip.
July 1, 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our travel experts we are pleased to read this great feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
All booked!
Agent Jo was a great help in making our booking, suggesting hotel upgrades and other things to look out for. Thanks Jo.
June 24, 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our travel expert Jo we are delisted to read this fantastic feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Just organised a forcoming trip…
Just organised a forcoming trip to.beautiful.Canada and was delighted with the individual package put together,.including the Rocky Mountaineer train to Vancouver....really.looking forward to the experience....it's been. 57 years in the making as always want to go but.life gets in the way..
But hey .'Better late than never ' is my motto !
Thank you ....
June 30, 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your lovely feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great trip when you go on your vacation.
Kind Regards
Allan
Customer Servic
requesting a quote
My phone call was answered promptly.
My request for a quote was handled well by Gemma, who provided me with a itinerary, tailored to what I had asked for.
June 30, 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our travel expert Gemma we are pleased to read this positive feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Very efficient and also friiendly
June 27, 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our travel experts we are pleased to read this positive feedback.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Fabulous assistance planning our 2026 Canadian Rockies Adventure
Karen, our agent was very knowledgeable, patient, attentive and helpful in pulling together our desired itinerary for our 2026 Canadian Rockies & bears adventure.
Extremely happy with the service received ☺️
June 28, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Karen we are thrilled to hear this it is the sort of level we expect at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Everything worked smoothly
Everything worked smoothly. All connections worked. Hotels were good and central. Quick response to issues
June 27, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We are delighted to hear that you had a great holiday.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Totally Professional
From our first vague enquiry to agreeing a fabulous itinerary Andrew has been fantastic. Nothing is too much trouble and tweaks have been dealt with professionally and efficiently.
June 26, 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Andrew we are pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Highly recommend.
Wouldn't use any other company when travelling to Canada. Canadian Affair are amazing & every person we have ever spoken to has been so professional, knowledgeable & helpful.
Booking on this occasion, Andrew has been absolutely outstanding. The level of support, care & understanding he has provided throughout the booking process has been superb. His customer service is on another level. Thanks for everything Andrew!
I can't recommend Canadian Affair enough. A fantastic company to deal with.
June 27, 2025
Unprompted review
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Andrew we are delighted to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
friendly and helpful
They were very friendly and helpful
The phones were quite busy when I called first so it took a while to get through
June 17, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this we apologise for the delay when you originally called.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Fantastic Touring Holiday
We’ve just returned from our Rockies & Alaska Cruise Extravaganza booked through Canadian Affair, and we had a fantastic holiday with our two American friends. The whole holiday went so smoothly from start to finish. We particularly liked Banff as a small town and Lake Louise was breathtaking! The views from the Rocky Mountaineer (free upgrade to Gold service courtesy of Canadian Affair) were awesome and the service was second to none, including the meals, drinks and baggage handling! The only downside to the train was a 12 hour day followed by an 11 hour day, which were a bit long, but nothing anyone can do about that because that’s how long the journey takes. It is made easier by the sumptuous seats with lots of legroom.
The Holland America cruise through the Alaska inside passage was a whole new experience to us as we’ve never cruised before, but this too was fantastic. I can wholeheartedly recommend this tour booked through Canadian Affair
May 23, 2025
Unprompted review
Reply from Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We do apologise for the delay you endured on train journey and we are pleased this did not impact your trip to much.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Great staff willing to go the extra…
Great staff willing to go the extra mile to make the booking easier.
Very flexible packages and good value
June 21, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this it is the sort of level we expect at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
As always first class service
June 13, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to read this lovely review.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
So Far Great Experience
The staff are very helpful and knowledgeable which has given me peace of mind when booking this trip. I believe the prices ae competitive as well.
June 13, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are really pleased and thrilled to hear this its the level we expect at Canadian Affair at all times.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great time when you go on holiday.
Kind Regards
Allan
Customer Service
Each member of staff that I had the…
Each member of staff that I had the pleasure of speaking with was polite, courteous, knowledgable and patient and are a credit to the company. I hope our trip is equally as pleasant. Kind regards, Phill Portsmouth.
June 18, 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are really pleased and thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great time when you go on vacation.
Kind Regards
Allan
Customer Service
Hats off to Mark
Just spoke to the very helpful and charismatic Mark Carson who quickly and easily amended a booking for me -a real asset to the company.
Great, too, to so easily be able to get through to speak to a real person so easily - none of this having to endlessly repeat yourself to a soulless chatbot to possibly, or possibly not, be put through to a member of the team.
I have used Canadian Affair for years and will continue to do so, especially having seen Mark on Eggheads?
June 19, 2025
Unprompted review
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great time when you go on vacation to Canada.
Kind Regards
Allan
Customer Service
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