Was in store late August to look for a dryer. After discussion with Rakshit decided on a Whirlpool. Went home to re-measure after Rakshit mentioned room for dryer venting. Went back few days later, wa... See more
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Very efficient and professional. I just ordered the appliance online. The next thing I knew an invoice was sent to my email. I checked the item and price and just paid online and I could sched... See more
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Harsh was very good to us, quickly understanding our needs and finding us the right stove. He was fun to deal with, and we got the price and delivery time that we needed. The stove arrived on time and... See more
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We met Abhishek there. He was very patient with us as we took our time to select the dishwasher and then he gave us the best price. Delivery was free and efficient. We were getting constant notificati... See more
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Company details
About Canadian Appliance Source - Burnaby
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
7637 Edmonds St, V3N1B6, Burnaby, BC, Canada
- 6044098221
4.4
Excellent
189 reviews
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Abhi has wonderful customer service
Abhi has wonderful customer service. He helped us look for exactly what we needed and is very quick with his email responses to any changes that were needed on my side. The deals on the appliances were also wonderful!
March 15, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Tim,
Thank you so much for your thoughtful review! We’re delighted to hear that Abhi provided such wonderful customer service and was able to help you find exactly what you needed. It’s great to know his quick communication and support made the process smooth for you, and that you were happy with the appliance deals as well.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them too!
CAS
Replacing old appliances was so easy…
After having a vey bad accident with my wall hung dryer, the service person researched online for me, and made suggestions. As an older person, using the internet to make a major purchase was made so much easier by your website.
A complete unit was ordered and installed with little problem and the installers friendly. Bonus was they took away my old appliances. The new one is safer.
March 15, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Kristen,
Thank you so much for sharing your experience with us. We’re really glad our team was able to support you after your accident and help make the process of finding and purchasing a new unit easier and more comfortable. It’s wonderful to hear that the installation went smoothly, the installers were friendly, and that the removal of your old appliances made things even more convenient.
Your safety and peace of mind are very important to us, so we’re especially happy to know your new unit is a safer solution for you. We truly appreciate your trust in CAS and your business. We look forward to serving you again in the future—please feel free to share your experience with family and friends, as we’d be happy to help them as well!
CAS
So convenient to shop and order online…
So convenient to shop and order online couldn’t be easier
March 15, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Jackie,
Thank you for your feedback! We’re delighted to hear that you found shopping and ordering online with CAS so convenient and easy.
We truly appreciate your business and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
I did not even shop here and the…
I did not even shop here and the careless rep is sending me confidential information from another customer including receipts and email exchanges and addresses.
March 14, 2026
Reply from Canadian Appliance Source - Burnaby
Dear Jaspreet Nijjar,
Thank you for your feedback.
Regarding your complaint, our records indicate that an order for a Midea washer was placed under your name and contact details on March 14 and eventually delivered.
Consequently, you will continue to receive automated updates concerning the status of your order and its delivery.
We also notice an email address change on your order on March 15th.
If you did not place this order, please contact our Aftersales team at Aftersales@caslp.ca so they can investigate and verify this for you.
Sincerely,
CAS
Quick, efficient delivery.…
I was very happy with the quick delivery of my item. The delivery team was excellent. The only problem I had was putting my purchase on Flexiti through your website. Other than that, I would recommend Canadian Appliance Source.
March 16, 2026
Was a great help easy to talk to …
Was a great help easy to talk to and wasn,t a stick in the mud actually had a sense of humor
I was glad i went to this store
March 14, 2026
Unprompted review
Reply from Canadian Appliance Source - Burnaby
Hi Benda,
We're happy to hear that you found our team member helpful and easy to talk to. We appreciate your positive feedback and are so glad you enjoyed your experience in our store.
CAS
I would give more stars if I could
I would give more stars if I could. This is the second large appliance I have purchased from this company and both purchases went off without a hitch. Sakes folk are excellent-quick to answer the call, follow up is great as well as after delivery. I stumbled upon this shop the first time when my previous go to appliance shop was just too expensive and limited in selection. I took a chance on an unknown business and got more than I wanted. This is my new go to appliance shop-I didn't even check with my old shop for this second purchase. Delivery chaps measured doors and space where the new fridge would go and were on time. There is nothing I can find fault with. How many places can you say that about?
March 12, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Janice,
Thank you for sharing such a fantastic review! We’re thrilled to hear that both of your large appliance purchases with CAS went smoothly and exceeded your expectations. It’s wonderful to know our sales team, follow-up, and delivery service all contributed to a seamless experience.
We truly appreciate your continued business and trust in CAS. We look forward to assisting you with future appliance needs, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Excellent service
Harsh Sandhu was extremely helpful from the time of placing an order to delivery of the fridge. He attended to my request even on his day off. The delivery guys were great. Overall, excellent service. Thank you, CAS.
March 11, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Mony,
Thank you for sharing your experience! We’re thrilled to hear that Harsh Sandhu went above and beyond, even attending to your request on his day off, and that our delivery team provided great service.
We truly appreciate your business with CAS and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Great service!!!!
March 12, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Sarah,
Thank you for your feedback! We’re glad to hear you had a great experience with CAS.
We truly appreciate your business and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
Reply from Canadian Appliance Source - Burnaby
Hi Mark,
Thank you for your wonderful feedback! We’re so glad you had a great experience with CAS. We truly appreciate your business and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be thrilled to welcome them too!
CAS
Sales person was good however not great experience
Sales person was good and provided me with information I needed about the purchase and gave me a decent price. However, no mention or reminder of the fact that when replacing the freezer in a side by side that you should grab the tracks off of the bottom of old freezer cause that is part of the kit that joins it to the fridge.
Drop off of new freezer was great and pickup was so quick that I didn’t have time to notice the freezer was shorter than the one I had without these leveling tracks on it. When I went to install a day later, figured out the issue and after emailing and calling everyone involved, they said it was already disposed of and there was no way of getting them back even if I took the ferry to Burnaby and went to the warehouse and detached them myself.
March 4, 2026
The sales person did a great job…
The sales person did a great job helping me find a new open box fridge.
The delivery people tried to get away without leveling the fridge. They also plugged it in right away when instructions are generally to wait 24 hours before plugging in?
March 7, 2026
I put an online order for washer and…
I put an online order for washer and dryer. The delivery was in between time window. The whole experience from buy to delivery and installation were done by zero hassle. Highly recommended.
March 6, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Krupa,
Thank you for sharing your experience! We’re thrilled to hear that your online order for a washer and dryer went smoothly from purchase to delivery and installation. It’s wonderful to know that everything was hassle-free and that the delivery arrived within the scheduled window.
We truly appreciate your business and recommendation. We look forward to assisting you with any future appliance needs, and we’d be grateful if you shared your experience with family and friends!
CAS
Very friendly & knowledgeable
February 27, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Jane,
We appreciate your kind words! It’s wonderful to know that you had a positive experience with our knowledgeable and friendly staff at Canadian Appliance Source. We look forward to serving you again and hope you’ll share your experience with family and friends.
CAS
Reply from Canadian Appliance Source - Burnaby
Hello Salvador,
We're glad to hear the service was quick and dependable and that you had a positive overall experience. We truly appreciate your support and look forward to helping you again in the future!
Regards,
CAS
Delivery was quick and efficient
Delivery was quick and efficient.
In hindsight we noticed the stove top is lower than the counter top. I’m sure if we noticed that when the installers were here they would have made that adjustment if requested. I wish they had brought that to our attention.
February 27, 2026
Abishak guptha was very knowledgeable…
Abishak guptha was very knowledgeable and helpful. His response and coordination made me to purchase the product also upgraded to higher value products.
February 26, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Sharmaine,
Thank you for sharing your experience! We’re thrilled to hear that Abishak Guptha’s knowledge and helpful guidance made such a positive impression. It’s fantastic that his prompt responses and coordination not only helped you make your purchase but also guided you toward an upgraded, higher-value product. We truly appreciate your trust in CAS and look forward to assisting you again with any future appliance needs!
CAS
No refrigerator, no help. No Communication
Our home is slightly remote, which I explained in full prior to purchasing an appliance. After checking and double checking that delivery was possible, we paid in-full, when it came time to deliver, they defaulted on their written commitment. Don't expect reasonable treatment from customer service after sales. The executive office is impenetrable.
The follow up from the executive office demonstrates either a lack of knowledge of their obligation and/or lack of willingness to seek a solution.
December 28, 2025
Unprompted review
Reply from Canadian Appliance Source - Burnaby
Dear Michael Page,
Thank you for your feedback.
While we provide delivery across multiple regions in Canada, your request involved a delivery to a center island.
This requires the unit to be transported via ferry, which is a service we do not offer.
As previously explained, if you are able to make arrangements to transport the fridge from the dock to the final destination, please call us directly to schedule a delivery date.
Sincerely,
CAS
My representative took the time to…
My representative took the time to ensure he had the details from both ends for delivery.
November 20, 2025
Unprompted review
Waiting over 3 months for dryer and credit for salesman error
Waiting for 3 months for delivery of our Amana dryer. CAS is pathetic for taking my money before delivery while they withhold my credit until shipment for an error their salesman made in overcharging for a service I did not authorize . CAS is pathetic for not stocking sale items then wanting you to pay hundreds more to get an in stock replacement . Its a SCAM.
September 5, 2025
Unprompted review
Reply from Canadian Appliance Source - Burnaby
Dear Mike Warren,
Thank you for your feedback. We regret to hear that your order has been affected by manufacturing delays.
When we place an order with our vendors, they provide us with an estimated quantity and expected receipt dates at their warehouse to fulfill outstanding orders.
Regarding your refund of $60.75, our system cannot process it unless an order has been shipped or canceled.
As previously explained and noted in your other posts across our platforms, this is why the refund has not been processed.
The current estimated time of arrival for your Amana dryer is the end of October to the beginning of November.
--
Update: We would like to inform you that a refund of $60.75 has been processed to your Credit Card. Please allow 5-7 business days for the refund to reflect to your Account.
Sincerely,
CAS
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