Canadian Appliance Source - Gatineau Reviews 

Your website constantly interrupted me with an attempt to start a chat session with me. Then, because your layout is poorly designed it was nearly impossible to close those chat windows because the menu overlapped it.

Next, when I did make my order I got many emails and phone calls from different people often not knowing that I had already been contacted and that my order was in place.

Purchased over the phone and it was delivered the next day. The only appliance store I could find that had what wanted in stock! When you want it, you don’t want to have to wait 8 weeks!

The entire purchase experience was very good. I did have a problem with the delivery, the delivery people were not so great. Without getting into too much detail, the product needed to be delivered by a different team who did a great job. Overall, I felt like the company handled the problem well and I’m completely satisfied with the purchase. This is not my first purchase from them, I feel that they provide exceptional value, and they are easy to deal with.

Fast efficient and in stock

Good service. Yvonne knew her stuff. The only negative thing I would say is that she did not tell us that there were some charges for the delivery… Other then that great service

Excellent service across the board, from the moment I started chatting with a sales lady, to the moment my refrigerator was delivered and the follow ups in between 👍

#1-It started with a delayed delivery than had been projected.
#2-When it finally arrived, it was not the refrigerator we had negotiated at the store 2 days prior.
#3-When I looked up the number of the contract it became obvious the vendor had noted the wrong model number.
#4- I talked to the vendor, she said, no problem, don’t accept the delivery and we will deliver the right one on Saturday which was two days later.
#5- when she re-submitted us the amended contract with the right model number, the extended guarantee we had negotiated on our original contract was removed without her having mentioned anything about it.
#6-when I indicated that to her, she said she was not aware. It was probably because the refrigerator we had initially negotiated for was more expensive, she had made a mistake in calculating. The removal of the extended warranty from the contract was the company’s doing. There was nothing she could do and if we were not happy with this deal she would refund us. We ask to talk to a manager and we were told there was no one else to talk to.
-#7 Both my husband and I are not in the best of health right now and the thought of having to go through the shopping process was definitely not an option for us. So we accepted to proceed with the delivery and I said I would follow up directly with the company as we felt the contract had not been respected and it was dishonest for the company to do that. It had been paid in full.
-#8The delivery on Saturday was delayed 3x, but we understood, as winter conditions made it difficult. As a matter my husband who is almost 70 spent more than an hour helping the truck driver get out of our driveway.
-#9 After all that we realized the refrigerator is still not the one we had agreed upon. The one we agreed upon did not have the ice maker and this one does. We know it is more expensive than the one without. As we have never had an ice maker before, we did not feel it was worth the additional price. But now it is here and we are not going through the hassle of an exchange.
-#10 We therefore cannot say that this experience was in any way satisfying. We would like though to mention the delivery men on Saturday were pleasant and did a good job ( except for making a mess of the floor, they did not have any mats to protect it) They we’re kind enough to remind us that we could not plug the refrigerator for at least 5 hours. No one had mentioned that before.
Bottom line we are displeased with our experience.

Delivery service did not call night before with delivery window. Sales rep wrote wrong address on invoice. Delivery team reportedly attempted to deliver to wrong address (never called). Refused to deliver to correct address until we paid another delivery fee.

Good Price and excellent service

Service in store was quik and easy.
All went well with my pick-up in Ottawa.

Great prices communication and service. They’re officially my go to for all appliances now

Price was 10% better than TheBrick and Leons. Warranty was 50% cheaper as well, so it pays to shop around because I was almost locked in to the brick purchase. Purchased online, the total transaction time was around 10 minutes max. I worked with Rmmanual, very smooth process. Delivery showed up a bit early and they have a real time tracking feature to take the guesswork out of delivery. No damage, appliance works as expected. I am repeat, longtime customer.

CAS, is the only place I go, when I need new appliance. No more wasting time to go somewhere else. Great service, great price, no bs.

Thanks again!

Good service, employee very helpful and patient.

Fast and easy delivery. Very nice guy.

The experience at the store was great. what was not so great was when they delivered our fridge and two walls were chipped. i was happy to get a new fridge but not so much to have to repaint parts of my hallways

Bought the thing in 10 mins, was delivered in time on the planned date.
Installed it, and it washes dishes.

Ez.

5 stars

They don't try to sell extras like other retailers
and the price is right