They had the oven in stock, it was fast and efficient to order it at the store. It was delivered on time and the installation company csme the same day to install and took the old oven. Home Depot did... See more
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Harleen Manko was very helpful, ensuring the refrigerator was the correct size and features I wanted. Very simple instructions on ordering and payment options. Delivery with an extra fee of $40... See more
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Arvinder, the sales person helped us make the right choice. He put our needs first and shared information and advice honestly. We came with a problem and he found a solution for us. He helped u... See more
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Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appea... See more
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Company details
About Canadian Appliance Source - Langley
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
19860 Langley Bypass, Unit 120, V3A4Y1, Langley, BC, Canada
- 6045343059
4.5
Excellent
1K reviews
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Buy at your own risk, the worst by far
This a case of I can't leave a Zero star review so I'll settle for a 1 Star, for starters they have a 1 Star on BBB, not to mention so many horrible Reddit posts that tell you all you need to know.
I bought a fridge from a Mr Fartgun Riyat who i think gained his work experience at a Donut factory in Kerala
1) delivery day , driver's arrived 3 hours late, horrible odor, so bad we had to leave the kitchen, they told me fridge was too big and to call customer service for a proper replacement, fair enough
2) Called Fartgun Riyat who told me they had no LG models that would fit in my space so i asked to cance my l order, he told me i would get my refund in 1-2 days
3) a few days later, Mr Fartgun no longer answered my calls or replied to my messages, called customer service who told me to wait till midnight
4) a few more days, no refund, customer service says wait "5-7 business days and expect refund by e-transfer?!"
5) 7 business days later customer service says "call your bank"
6) filed a dispute, told to wait 30 days, got a full refund 34 days later
Now this fridge was not a floor model or a special order, these jokers made my refund process as long as possible, maybe they are having financial trouble maybe that's just internal policy who knows
You seriously need to stay away , appliances cost the same pretty much everywhere , please go somewhere with a good reputation Coast Appliances, Costco, Leon's, the brick, anywhere except here.
January 16, 2026
Unprompted review
Reply from Canadian Appliance Source - Langley
Dear Richy Morrison,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had during delivery and for the inconvenience caused by the refrigerator not fitting.
To allow us to investigate this matter further, please contact our After-Sales Team at AfterSales@caslp.ca with your order number.
Unfortunately, we were unable to locate an account or order using the information provided.
Please note that once an order is canceled, we must wait for the item to be returned to our warehouse before the cancellation process can be completed.
We apologize for any delay this has caused.
Sincerely,
CAS
I appreciate quick and thorough service
March 12, 2026
Reply from Canadian Appliance Source - Langley
Hi Richard,
We’re glad we could provide a service that was both fast and complete for you!
Looking forward to helping you again soon.
Warm regards,
CAS
Great customer friendly company
March 17, 2026
Reply from Canadian Appliance Source - Langley
Hi Don,
We're happy to hear that you had a great, customer-friendly experience. Thank you for your positive feedback; we appreciate it.
CAS
Naveen was very helpful
Naveen was very helpful, answered all questions in regards to the Dryer. Helped in getting good discounts, which was greatly appreciated.
March 8, 2026
Reply from Canadian Appliance Source - Langley
Hi Mary,
Thank you for your wonderful feedback! We’re thrilled to hear that Naveen was able to answer all your questions about the dryer and help you secure great discounts.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Size matters!
The sales person was very helpful and knew his products. We were looking for a fridge to replace one that had been built into the cabinets. He helped us by confirming all the sizing that needed to be checked, to make sure we had one that fit.
March 14, 2026
Reply from Canadian Appliance Source - Langley
Hi Gary,
Thank you for your kind review! We’re glad to hear that our salesperson provided knowledgeable and helpful guidance, ensuring your new fridge fit perfectly in your space.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
All good I'm happy
February 28, 2026
Reply from Canadian Appliance Source - Langley
Hi John,
We're glad you're happy with your experience. Thank you for sharing your positive feedback; we appreciate it greatly.
CAS
Courteous and friendly and helpful Will…
Courteous and friendly and helpful Will shop there again.
March 14, 2026
Reply from Canadian Appliance Source - Langley
Hi Annie,
We're happy to hear that you found our team helpful and friendly! We appreciate your feedback and look forward to your next visit.
CAS
Very easy to organize the purchase
Very easy to organize the purchase and delivery of the washer. The timeline was very tight but perfectly met. Delivery was smooth, although I could have had a bit more assistance in setting the machine up. Luckily LG’s help line was easy to access and solved my issue instantly. Would recommend without hesitation.
March 7, 2026
Reply from Canadian Appliance Source - Langley
Hello Kelli,
We’re glad to hear everything ran smoothly and that our team could deliver on time while providing excellent support.
We look forward to assisting you again or seeing you back soon.
Warm regards,
CAS
great experience
great experience, my second purchase and just as happy.. you will see me again
March 12, 2026
Reply from Canadian Appliance Source - Langley
Hello Allan
It’s fantastic to know your second experience was just as positive! We’re excited to welcome you back for your next visit.
All the best,
CAS
The sale man knew exactly what we want…
The sale man knew exactly what we want and the sale happen fast.
March 3, 2026
Reply from Canadian Appliance Source - Langley
Hello Larry,
We’re thrilled our team could match you with exactly what you were looking for and make the process smooth. Can’t wait to assist you again next time!
Warm regards,
CAS
Easy to order online
Easy to order online. Delivery was the next day. Delivery driver did not level fridge in the kitchen.
March 4, 2026
Delivery came 1hour passed window
Delivery came 1hour passed window. I was about to leave.
March 4, 2026
I ordered the dishwasher
I ordered the dishwasher, paid online & had it delivered when it suited me. It was delivered on time
March 10, 2026
Reply from Canadian Appliance Source - Langley
Hello Robin,
We’re glad everything went smoothly and that the delivery fit your schedule perfectly. We look forward to helping you again with any future needs.
Best regards,
CAS
Try telling the truth all this company does is lie and laugh about it
Try telling the truth all this company does is lie and laugh about it they should be investigated by betterbusines bureau
March 9, 2026
Reply from Canadian Appliance Source - Langley
Dear Darcy Barrett,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear that you feel this way about your experience.
Regarding delivery scheduling, the delivery time window is provided on the morning of the delivery day (usually before 8 a.m.), once the route has been finalized by the delivery team for deliveries scheduled under next day deliveries. We apologize if there was any confusion about when this information would be communicated.
We regret that your experience left you feeling frustrated, and we appreciate you bringing this to our attention.
Sincerely,
CAS
Delivery was on time
Helpful as I was buying on line and had many questions. Microwave was delivered today and on time by courteous drivers. Have also ordered a stove which is hopefully in stock in a week or two.
March 14, 2026
Reply from Canadian Appliance Source - Langley
Hello Rita,
We’re so glad our team could guide you through your online order and that your microwave arrived right on schedule. We look forward to getting your stove to you soon and making that experience just as smooth!
Cheers,
CAS
Great Service
Sales Representatives Arvinder is great to work with: professional, quick response to any questions you may have! Super happy with his service! Thank you!
March 9, 2026
Poor delivery service
Naveen was great!
The delivery was terrible. I was advised the delivery would be between 4-7pm. The courier showed up 7:40. I was also informed the courier would remove the pins to the frount door to get the fridge inside. The courier said they wouldn't do that and they just without delivering the fridge.
March 7, 2026
Reply from Canadian Appliance Source - Langley
Dear Freddie Whiting,
Thank you for sharing your feedback with us.
We are pleased to hear that Naveen provided excellent service regarding your GE refrigerator order.
We sincerely apologize for the inconvenience caused by the delivery rescheduling.
Our records indicate that your delivery has been successfully rescheduled for March 12th.
Sincerely,
CAS
It was quick and simple
March 5, 2026
Reply from Canadian Appliance Source - Langley
Hi Marylou,
We're glad to hear that your experience was quick and straightforward. Making the process simple and efficient is something our team always strives for.
We truly appreciate you choosing to work with us and hope to assist you again whenever you need your next appliance.
Kind regards,
CAS
Excellent and quick service
Excellent and quick service. Delivery was exactly on time and installation and removal of old dryer done without hassle.
February 27, 2026
Reply from Canadian Appliance Source - Langley
Hi Michael,
We really appreciate your kind review! It’s wonderful to hear that the delivery and installation of your new dryer were seamless and that the removal of your old appliance was handled without any issues. Thank you for trusting CAS with your purchase. We look forward to serving you again in the future and helping your family and friends with their appliance needs, too.
CAS
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