My first experience with CAS was amazing. Our oven stopped working properly and we had to take a super fast action in renewing it. Our decision to shift into induction since it is much safer to use. T... See more
Company replied
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Looks like a ghost town. No music in the background, not enough selection in 33 inch format. refrigerators smell inside, maybe should put some backing soda. No lights illuminated inside the refrigerat... See more
Great service. Sales staff is well informed on the products sold. No pressure to buy. Excellent delivery experience
Company replied
Excellent sales advice by Jean-Francois Morin, who guided me to the right product choice.
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Company details
About Canadian Appliance Source - Laval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, Canada
- 4502590365
4.4
Excellent
3K reviews
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Horrible communication from sales rep to customer
I’m very upset with my experience… I needed a fridge ASAP so came to you since I was told by an employee I could have it delivered by Monday (it was saturday I came to place the order). We decided on delivery for Tuesday (keep in mind my current fridge doesn’t work so needed a new one ASAP), approved the financing and set everything up. RIGHT AFTER I received the finance email confirming my purchase, your sales rep goes « oh I forgot to mention, it will only be delivered Friday, sorry ». I told him that he told me it would be delivered Tuesday and that’s why I went through with the purchase BECAUSE I WAS GUARANTEED IT’D BE DELIVERED TUESDAY so to find out AFTER you’ve approved my purchase that I would only get it 4 days later than agreed upon, is unacceptable. After seeing I was clearly upset, the representative said « had you paid in full it would’ve been delivered Tuesday » so I asked to cancel the financing and I’d pay it in full right then and there, he said it couldn’t be done and I couldn’t cancel the financing. It was UNACCEPTABLE the way your representative just blew off the fact that I was upset because of HIS MISTAKE because I needed that fridge ASAP. I’m extremely disappointed and will never be purchasing from you again….
August 19, 2023
Reply from Canadian Appliance Source - Laval
Hello Kenslie,
Thank you for taking the time to share your feedback.
We regret to learn that your sales experience has been less than adequate.
This is certainly not the experience we wish for our customers to have.
My sincere apologies for the poor communication from your sales representative.
Please note that while using Flexiti as a method of payment, it takes 2 business days for the payment to validate.
As such, you can only book a delivery date after the amount has been validated.
We can see that your delivery is scheduled for Friday 25th August, 2023.
We apologize if this was not properly communicated to you at the time of purchase.
Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
Thank you kindly,
VG
CAS
I bought a oven that after connecting…
I bought a oven that after connecting to the electricity, I found out that it doesn't work, even though the device had a one-year warranty and I bought an additional 4-year warranty. Now, I have been contacting the store for three days. Company …. It did not reach any results. My expectation was that they would remove this defective gas and bring a new item on the same day
August 19, 2023
Reply from Canadian Appliance Source - Laval
Hello Mahdi,
Thank you for taking the time to share your feedback.
We regret to learn about the inconvenience you are experiencing with the range.
This is certainly not the experience we wish for our customers to have.
Please understand that all product defects are subject to the manufacturer's warranty and a technician would need to come out to inspect the appliance and diagnose the issue.
We can see that you were provided with the manufacturer's contact details for further assistance and for a faster response time.
We can see that our After Sales Team already sent you the appointment details for service.
The technician will contact you to confirm appointment details.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
Easy ordering
Easy ordering, helpful customer service, fast delivery and great service on delivery.
August 18, 2023
Great service & delivery!
Great communication & super good service! There was a misunderstanding when it came to the stacking kit but besides that, everything is perfect and was delivered in a timely and respectful manner!
August 16, 2023
Very efficient, friendly and competent
Staff are friendly and competent, and prices are competitive
August 12, 2023
awesome service
August 16, 2023
What we liked and what we didn't like
What we liked: the salesperson who was very helpful and very patient.
What we did not like, the service after the purchase. We tried to get help for the stainless steel finish that was rough and not shiny
August 12, 2023
Was very helpful to have a saler to…
Was very helpful to have a saler to enable us to get the order delivery within a short timeframe in order to keep our daily routine ongoing.
August 13, 2023
Great shopping experience
It's been 3 times I go buy with them. They don't sale with pressure. They let you shop letting you think of your own. That's how I like it. They make themselves available for questions and they know Thier products.
August 7, 2023
Such respectful delivery men!
August 7, 2023
The Sales Person was so informative
The Sales Person was so informative, professional and gave us a great price on the Fridge
The delivery was amazing the 2
deserve a great credit for being so
Kind yet so Professional and knowledgeable they are a huge credit to Your Company
August 13, 2023
Delivery was later than allotted time…
Delivery was later than allotted time slot.
I am still waiting to get my appliance guarantee in English.
August 5, 2023
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