Brendan Donohue was great right from the start. He took his time with us when purchased our appliances a year ago. Very knowledge and professional. He then follow-up closer to taking procession of the... See more
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I needed a new fridge and they made it very easy to pick one and get it delivered to the house. They have a lot of appliances at a variety of price points. The delivery guys took the old fridge and in... See more
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I was so impressed by my sales man and the product he recommended…I believe his name was Jason. Also, the delivery guys were respectful snd did a great job! I would highly recommend you
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This is the second appliance I have purchased A dryer and fridge.very good selection and service Prices very good. Most important the sales person Alex is very knowledgeable and helpful. Very go... See more
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Company details
About Canadian Appliance Source - Ottawa West
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1547 Merivale Rd., Unit 11, K2G4V3, Nepean, ON, Canada
- 6132245900
4.7
Excellent
3K reviews
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Good run through of models and options
Good run through of models and options. Friendly folks. Quick same week delivery and no issues encountered with delivery.
August 30, 2026
Knowledgeable Sales Representative Hassle free quick purchase and delivery.
Knowledgeable Sales Representative
Hassle free process and purchase
Timeline delivery.
August 30, 2026
Everything thing went smoothly from the…
Everything thing went smoothly from the service at the store and to delivery.
August 22, 2026
The store service was good and so was…
The store service was good and so was the delivery
August 29, 2026
Challenging delivery on private road
Great has now been redefined to "worked as intended". It was nice to talk to a human about some of the logistics of a difficult delivery.
August 22, 2026
Excellent service from Mohammad
I had a great experience working with Mohammad at Canadian Appliance Source. He helped us put together the full appliance package for our new home, including an LG refrigerator, gas range, washer and dryer, along with a Bosch dishwasher. He was knowledgeable, responsive and helped us get competitive pricing while making the entire process straightforward. Everything was delivered around our move-in as planned. I would definitely recommend Mohammad to anyone shopping for new appliances!
August 29, 2026
Very poor appliances only 2 of 4 Forno appliances work
I purchased :
Forno refrigerator FFRBI 1844-36BLK working so far.
Forno dishwasher FDWBI 8035-BLK has NEVER WORKED.
Forno Range FFSGS6277-36BLK oven DOES NOT WORK PROPERLY
Customer service for these appliances is nonexistent, when you call the number you get an AI assistant that says a representative will call you and they never do.
If your selling appliances that are poor quality and not serviceable should the sales representative not no this ?????
The appliances did not all arrive on time and now I find out they are no good.
June 12, 2026
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Good instore service and good delivery…
Good instore service and good delivery service
August 21, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Dianne,
We are so glad to hear that you had such a positive experience with both our in-store service and the delivery process. We appreciate your wonderful feedback!
CAS
Wonderful experience from start to finish
We received wonderful service from the moment we walked into the store. Kenana was friendly, welcoming, and very professional. She asked if we needed any help, and we explained that we were just looking around for the time being. She gave us space and didn’t hover, which we really appreciated.
Once we had a few questions, we approached her, and she was extremely helpful in explaining the differences between the appliances we were considering. We originally went into the store looking for a washer and dryer, but ended up purchasing a dishwasher as well.
The entire experience was excellent—quick, efficient, and completely stress-free. The delivery experience was just as good. The two delivery drivers were polite, understanding, and extremely helpful. Everything went smoothly, and the delivery was completed without a hitch.
We were extremely happy with the service from start to finish and would definitely recommend this store and Kenana to anyone looking for a great shopping experience!
August 27, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Paula,
We are so happy to hear about your excellent experience with us! It truly brightens our day to know that our team provided such wonderful service from your initial visit to the seamless delivery. We appreciate you sharing your positive feedback.
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi Tom,
Thank you for your kind review and for choosing Canadian Appliance Source! We truly appreciate your business and are glad you received friendly, competent service. We look forward to helping you again and hope you’ll recommend CAS to your family and friends!
CAS
Great Appliance selection and Service
I needed a new fridge and they made it very easy to pick one and get it delivered to the house. They have a lot of appliances at a variety of price points. The delivery guys took the old fridge and installed the new one quickly and professionally. It was a very positive experience.
August 26, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Mike,
Thank you for sharing your positive experience! We're so pleased we could make the process of choosing and delivering your new fridge easy. It's great to hear our delivery team was quick and professional.
CAS
I was so impressed by my sales man and…
I was so impressed by my sales man and the product he recommended…I believe his name was Jason. Also, the delivery guys were respectful snd did a great job! I would highly recommend you
August 25, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Jan,
Thank you for your wonderful feedback! We're so pleased to hear that our sales associate provided such a great recommendation and that our delivery team was respectful and did an excellent job. We truly appreciate your high recommendation and look forward to serving you again.
CAS
The sales person was very helpful
The sales person was very helpful. The price was competitive and I got exactly what I needed in the budget I had. I did not have the same positive experience with the delivery crew. Late, abrupt and I was happy to have them out of my home. I recommend the company.....but wish they would reevaluate their delivery contractor.
August 18, 2026
Great service
This is the second appliance I have purchased
A dryer and fridge.very good selection and service
Prices very good. Most important the sales person Alex is very knowledgeable and helpful.
Very good delivery service.
August 25, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Dorothy,
Thank you for your wonderful review! We're so pleased to hear that you found a very good selection and service, and that our prices were good. We're especially delighted that our salesperson was knowledgeable and helpful, and that your delivery service was very good. We truly appreciate your business.
CAS
The buying experience was excellent
The sales rep. Brendan was very knowledgeable, the show room setting fine and the price was good. The delivery was smooth. After two weeks the refrigerator works perfectly.
August 14, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Wayne,
We are delighted to hear about your positive experience with our sales team and that you found the showroom setting fine and the price good. It's wonderful that your delivery was smooth and that your new refrigerator is working perfectly. We truly appreciate your business!
CAS
purchase order and invoice has different amount
On purchase order , it says eligible for Free delivery "yes" , but was charged 69.00 for delivery fee. I email to costume service ask for refund. Never got any response. When I got time, I may talk to BBB for help
August 21, 2026
Reply from Canadian Appliance Source - Ottawa West
Hello Joseph W,
Thank you for taking the time to leave your feedback.
We are sorry to hear about this issue.
We see that you have been refunded the full amount for the delivery and you will be refunded 79.04 in 5-10 business days.
Sincerely,
CAS
I bought a LG front loading washing…
I bought a LG front loading washing machine. It was delivered and installed in 2 days. Very professional sales team and installers. I have been buying from them for years.
August 14, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Nick,
Thank you for your wonderful review! We're so pleased to hear that your LG washing machine was delivered and installed promptly, and that our sales and installation teams provided professional service. We truly appreciate your continued loyalty and business over the years.
CAS
Kenana was great to deal with
Kenana was great to deal with. Pricing competitive and more product availability than competitor.
Delivery easy to arrange. Would caution that Delivery guy not give installation advice ...
August 21, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Ron,
We're so glad to hear that you had a positive experience with us, from our competitive pricing to the availability of our products. We appreciate your feedback regarding the delivery and will certainly take it into consideration to improve our services.
CAS
Replacement Refrigerator
The refrigerator I originally wanted was out of stock, and I needed a replacement delivered the next day. Kenana recommended an excellent alternative at the same price, with the added bonus of a two-year warranty. The delivery arrived the very next day, and the delivery personnel were extremely professional and careful when removing my old appliance and bringing in the new one.
This is my second purchase from Canadian Appliance in less than a year, and I will definitely be purchasing all my appliances from them moving forward. Their prices are competitive, and the service has been excellent both times.
August 20, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Saff,
Thank you for your wonderful review and for choosing us for your appliance needs! We're thrilled to hear that our team was able to recommend an excellent alternative and that your delivery was prompt and handled with such professionalism and care. We truly appreciate your continued trust and loyalty, and we look forward to assisting you with all your future appliance purchases.
CAS
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