The sales person was very helpful. The price was competitive and I got exactly what I needed in the budget I had. I did not have the same positive experience with the delivery crew. Late, abrupt and I... See more
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Brendan Donohue was great right from the start. He took his time with us when purchased our appliances a year ago. Very knowledge and professional. He then follow-up closer to taking procession of the... See more
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I needed a new fridge and they made it very easy to pick one and get it delivered to the house. They have a lot of appliances at a variety of price points. The delivery guys took the old fridge and in... See more
I was so impressed by my sales man and the product he recommended…I believe his name was Jason. Also, the delivery guys were respectful snd did a great job! I would highly recommend you
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Company details
About Canadian Appliance Source - Ottawa West
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1547 Merivale Rd., Unit 11, K2G4V3, Nepean, ON, Canada
- 6132245900
4.7
Excellent
3K reviews
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Good instore service and good delivery…
Good instore service and good delivery service
August 21, 2026
Wonderful experience from start to finish
We received wonderful service from the moment we walked into the store. Kenana was friendly, welcoming, and very professional. She asked if we needed any help, and we explained that we were just looking around for the time being. She gave us space and didn’t hover, which we really appreciated.
Once we had a few questions, we approached her, and she was extremely helpful in explaining the differences between the appliances we were considering. We originally went into the store looking for a washer and dryer, but ended up purchasing a dishwasher as well.
The entire experience was excellent—quick, efficient, and completely stress-free. The delivery experience was just as good. The two delivery drivers were polite, understanding, and extremely helpful. Everything went smoothly, and the delivery was completed without a hitch.
We were extremely happy with the service from start to finish and would definitely recommend this store and Kenana to anyone looking for a great shopping experience!
August 27, 2026
Great Appliance selection and Service
I needed a new fridge and they made it very easy to pick one and get it delivered to the house. They have a lot of appliances at a variety of price points. The delivery guys took the old fridge and installed the new one quickly and professionally. It was a very positive experience.
August 26, 2026
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I was so impressed by my sales man and…
I was so impressed by my sales man and the product he recommended…I believe his name was Jason. Also, the delivery guys were respectful snd did a great job! I would highly recommend you
August 25, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Jan,
Thank you for your wonderful feedback! We're so pleased to hear that our sales associate provided such a great recommendation and that our delivery team was respectful and did an excellent job. We truly appreciate your high recommendation and look forward to serving you again.
CAS
The sales person was very helpful
The sales person was very helpful. The price was competitive and I got exactly what I needed in the budget I had. I did not have the same positive experience with the delivery crew. Late, abrupt and I was happy to have them out of my home. I recommend the company.....but wish they would reevaluate their delivery contractor.
August 18, 2026
Great service
This is the second appliance I have purchased
A dryer and fridge.very good selection and service
Prices very good. Most important the sales person Alex is very knowledgeable and helpful.
Very good delivery service.
August 25, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Dorothy,
Thank you for your wonderful review! We're so pleased to hear that you found a very good selection and service, and that our prices were good. We're especially delighted that our salesperson was knowledgeable and helpful, and that your delivery service was very good. We truly appreciate your business.
CAS
The buying experience was excellent
The sales rep. Brendan was very knowledgeable, the show room setting fine and the price was good. The delivery was smooth. After two weeks the refrigerator works perfectly.
August 14, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Wayne,
We are delighted to hear about your positive experience with our sales team and that you found the showroom setting fine and the price good. It's wonderful that your delivery was smooth and that your new refrigerator is working perfectly. We truly appreciate your business!
CAS
purchase order and invoice has different amount
On purchase order , it says eligible for Free delivery "yes" , but was charged 69.00 for delivery fee. I email to costume service ask for refund. Never got any response. When I got time, I may talk to BBB for help
August 21, 2026
Reply from Canadian Appliance Source - Ottawa West
Hello Joseph W,
Thank you for taking the time to leave your feedback.
We are sorry to hear about this issue.
We see that you have been refunded the full amount for the delivery and you will be refunded 79.04 in 5-10 business days.
Sincerely,
CAS
I bought a LG front loading washing…
I bought a LG front loading washing machine. It was delivered and installed in 2 days. Very professional sales team and installers. I have been buying from them for years.
August 14, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Nick,
Thank you for your wonderful review! We're so pleased to hear that your LG washing machine was delivered and installed promptly, and that our sales and installation teams provided professional service. We truly appreciate your continued loyalty and business over the years.
CAS
Kenana was great to deal with
Kenana was great to deal with. Pricing competitive and more product availability than competitor.
Delivery easy to arrange. Would caution that Delivery guy not give installation advice ...
August 21, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Ron,
We're so glad to hear that you had a positive experience with us, from our competitive pricing to the availability of our products. We appreciate your feedback regarding the delivery and will certainly take it into consideration to improve our services.
CAS
Replacement Refrigerator
The refrigerator I originally wanted was out of stock, and I needed a replacement delivered the next day. Kenana recommended an excellent alternative at the same price, with the added bonus of a two-year warranty. The delivery arrived the very next day, and the delivery personnel were extremely professional and careful when removing my old appliance and bringing in the new one.
This is my second purchase from Canadian Appliance in less than a year, and I will definitely be purchasing all my appliances from them moving forward. Their prices are competitive, and the service has been excellent both times.
August 20, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Saff,
Thank you for your wonderful review and for choosing us for your appliance needs! We're thrilled to hear that our team was able to recommend an excellent alternative and that your delivery was prompt and handled with such professionalism and care. We truly appreciate your continued trust and loyalty, and we look forward to assisting you with all your future appliance purchases.
CAS
I got exactly what I wanted
I got exactly what I wanted, it was quick and painless. Delivery guys were excellent. Highly recommend CAS.
August 20, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Greg,
We are so pleased to hear that you received exactly what you wanted and that your experience was quick and painless. We truly appreciate your business!
CAS
Brendan Donohue was great right from…
Brendan Donohue was great right from the start. He took his time with us when purchased our appliances a year ago. Very knowledge and professional. He then follow-up closer to taking procession of the appliances. He organized the delivery and walked me through how to pay on-line. Delivery date changed and he organized that. Delivery guys were good. They unpacked the appliances out on the driveway and brought them into the house and were very courteous.
August 20, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Tammy,
Thank you for your fantastic review! We're so pleased to hear that your experience, from the initial purchase to the organized delivery, was so positive. We truly appreciate your business and look forward to assisting you again in the future.
CAS
Purchase experience
The salesman was extremely knowlegable and helpful when making our decision. There was an excellent selection of ranges in every price point.
Delivery was on time and the delivery people were pleasant and efficient.
Overall very pleased with the experience.
August 12, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Rachel,
Thank you for your wonderful review! We're delighted to hear that our team was knowledgeable and helpful, and that you found an excellent selection of products. We're also pleased that your delivery was on time and handled efficiently. We truly appreciate your business and are so glad you had a positive experience.
CAS
It was a very pleasant experience…
It was a very pleasant experience dealing with Harry. Even though we had to wait for the dishwasher we were pleased with the service we received.
August 19, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Del,
Thank you for your wonderful review! We're so pleased to hear that your experience with our team was very pleasant and that you were happy with the service you received. We truly appreciate your business.
CAS
Great service and selection
Great selection, wonderful professional service by sales representative, love the drop off and pick up features and the knowledgeable representative
August 11, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Judy,
Thank you for your wonderful review! We're so pleased to hear that you appreciated our selection and the professional service from our sales representative. We're also glad you loved our drop-off and pick-up features and found our representative knowledgeable. We truly appreciate your business!
CAS
went there to purchace a freezer and…
went there to purchace a freezer and was met by . Alex polak very helpful wood recomed to anyone looking for house appliances
August 18, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Lisa/Chris,
Thank you for choosing us for your appliance needs! We're delighted to hear that our team member was very helpful during your visit. We truly appreciate your recommendation and look forward to assisting you with any future purchases.
CAS
They are very good at communication to…
They are very good at communication to keep you informed of order status and installation.
August 11, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Barbara,
We're so pleased to hear that our communication kept you well-informed about your order and installation. We appreciate your business and look forward to assisting you again!
CAS
Great salesman -answered all my…
Great salesman -answered all my questions and timely delivery
August 18, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Doug,
We are so pleased to hear that our salesman answered all your questions and that your delivery was timely. We truly appreciate your business!
CAS
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