Canadian Appliance Source - Winnipeg Reviews 

1 star

Absolutely unacceptable experience with Canadian Appliance.

I ordered a microwave from them back in May for around $100 for pickup. Months later, I still don’t have my microwave, and Canadian Appliance has yet to provide a reasonable solution.

The most frustrating part is that the exact same microwave is apparently in stock and being actively sold in other provinces, now for $300+. So they have the product, but they refuse to get one to Manitoba to fulfill an order that was placed months ago at the original price.

What makes this even more ridiculous is that Canadian Appliance offers delivery directly to customers’ homes, including white-glove delivery, and will apparently ship the product directly to your house if you want to install it yourself. But somehow they claim they can’t ship the exact same product from one of their stores or warehouses to another location so they can fulfill an existing customer order.

That makes absolutely no sense to me. If you can transport the appliance to my house, why can’t you transport it between your own locations? At this point, it honestly feels like they’re hoping I’ll get frustrated and cancel my order so they don’t have to honor the original $100 price while they sell the same microwave for $300+ elsewhere.

To be clear, I am NOT cancelling my order. I ordered the microwave in good faith and expect Canadian Appliance to honor that purchase.

I’ve been waiting since May. I shouldn’t have to spend months chasing a company to get an appliance that they clearly have available within their own inventory.

I’m giving Canadian Appliance every opportunity to resolve this directly, but if they continue refusing to fulfill the order, I’ll be taking this further with the appropriate consumer protection authorities in Manitoba and Canada.

After speaking further with their customer service and their customer service management teams, they both gave me a ton of generic responses and wouldn’t give me an actual reason why they could not deliver it or ship it from another warehouse to Winnipeg. They ended up cancelling my order without my permission After mistreating me and doing this whole thing, so awfully that I am looking into consumer protection lawyers, because this company is obviously trying to scam a lot of people and into paying a ton of deposits, and then not fulfilling their orders and hoping that the customers forget or they make things at a sale price they will never fulfil and then let the order continue on until you get frustrated enough that they cancel it even without your permission.

Extremely disappointing experience and absolutely not how a customer should be treated.

Adding this edit after their reply: 1. I never asked for the refund, or order cancellation, you didn’t help at all by cancelling the order if anything you made everything worse doing that since the microwave is $200 more on your site now anywhere else. 2. If you can deliver and install things and you have the logistic framework for deliveries you can 100% deliver it from another province to another warehouse, or even to my house, if it’s a money thing and you can’t afford it I would just pay for the Purolator myself if you needed me too. But you just cancelled instead… which again I never asked you to do.

The salesman had promised an air fryer basket to be included with our purchase of appliances. When the appliances were delivered there was no air fryer basket and when I approached the salesman on it he denied that he said that. Very disappointed!

Quick service from sales department and delivery was easy and efficient. The delivery people were very nice and removed our old freezer for us as well.

I ordered a GE induction cooktop, but when I opened the package after delivery, noticed it was missing a baffle required for installation. When I contacted my sales person, was told I would have to deal with their after sales service. Their after sales person indicated I would have to fill out a return form to get the missing baffle, which I did. Their after sales person passed the problem to GE service. Now , almost 2 weeks later GE contacted me to advise the baffle is on backorder, with no available date. I have a cooktop, that I cannot use, with each person passing the buck. I Purchased this item from CSA, and they should be solving the problem, not me. I would definitely not recommend making a purchase from CSA. I will be requesting a full refund.

Great services from the sales person and the delivery people. I highly recommend your company.

The price, costumer service and delivery are great & friendly, I am very satisfied the way they treat us.

Great customer service, delivery received on time. Thanks to delivery personal very professional, and friendly. Excellent prices. They should advertise more, I was not aware of this location until I went on the internet.

The people we dealt with were very nice and informative. They did what they said they would do. Deliveries were on time, quick, but still very careful.

Taya the salesperson was nice to deal with and didn't pressure anything. The delivery company was good as well.

The purchasing of the product went smoothly with Maseeka!!
The delivery was on time and the guys were very helpful!!

It was a wonderful experience. What we were looking for was in stock and there was no pressure to buy. The delivery was seemless, they arrived within the expected delivery window, explained what they were doing, and never over explained anything. Overall it was a great experience, and I definitely recommend them.

Maseeka was wonderful to deal with and answered all our questions while in the showroom and by email afterwards. Delivery was efficient and on time.

Sales person was very knowledgeable. Delivery people were excellent and took care not to damage my walls as it was a tight squeeze to get the fridge with the angles and up the stairs.

Michael was polite and professional. Answered all our questions. Highly recommend.

Friendly sales person, good pricing and service.

Our fridge height was limited, width wasn’t. Taya Woo Check online to see if there were other fridge manufactures that could meet our needs. Arrange our delivery & had no issues. Thank you

Very well informed sales agent who helped me make my decision. The agent kept me informed all the time, so I had nothing to worry about. Delivery was quick, the team did their job perfectly. The range works fine.

The sales associate was very easy to deal with. Polite, charming, helpful and no hard sell. 6/5 for her and deserves to be recognized for her stellar work.

We just recently purchased a washing machine from Canadian appliance source and it was one of the best experiences we’ve had in years. They were able to help us as soon as we walked in the store and the process of purchasing was quick and easy. They also offer free delivery and pick up of old appliances, which was very helpful. We will definitely shop there again.

Definitely will shop there again.