CANAL+ Reviews 

we left France 9 moths ago, sent a termination letter with certified mail because we're moving to another country and kept on charging our account until now. we have sent a second certified letter with prof of residense and now they are demanding the letter to be translated, the programs are also in French and we could never watch, we kkep on paying for a system that even if you cancel, they never do. the customer service is also terrible, they don't have people that speak english!!!!

Don't watch please do not watch, turks kill any
One is not Turkish that's
Why Turkey will never be
in eu, leave Cyprus they don't want to be fascist

programmer des enregistrements quotidiens ... IMPOSSIBLE .... hey Canal+ ... W.T.F. !!???

The Canal Plus board of directors appear not to have noticed that the entire planet has moved from locking users into 12 month contracts, with nebulous terms and conditions, to monthly subscription models that can be cancelled at any time. Once you subscribe you are basically stuck with a one year contract (without the one year discount). It’s counterintuitive and, in this day and age, nefarious business practice that should not be legal.

According to Canal+ response Apparently someone on the opposite side of France has used our access details and therefore we must pay! We have never accessed canal + once!

Our account was cancelled the same weekend we tried to create the account and it was decided our tv was too old and we would not be able to access it.

That weekend we tried to cancel ourselves via the canal+ online but it is so confusing! We phones and were assured the account was cancelled!

Since understanding our account was cancelled and even if we had to pay €37 euro. Access not once used.

So since it’s cancelled it’s clear no one could use it.

Our address is in Gaure, and is the only place where the TV is located where we tried to use your system.
++++++++++
Start of Review!
Canal+: too big for its boots to be bothered.
Be very careful with this company. If you are used to the client based services in other countries (like myself in Canada)— be disappointed. In November 2023 we tried to register for Canal+ Channels options without the requirement of a box or additional hardware as offered on our television Free Box. As a couple we are not very technical. Nothing worked. Following the instructions on the TV and the Canal+ service via telephone it was concluded that our television was likely too old for the service. We canceled the service working with the service support via telephone within the 2 days this drama took place. But the €37 euro monthly fee was not reimbursed because in the estimation of Canal +. It’s not their fault that we couldn’t access their services!! This over 2 days. Note they offer a 24 hour money back. The time for a call back is about the same time.
December 27/2023
We got charged again!!!!! So this crazy company which promised/ensured us our headache with Canal+ would be short lived and everything cancelled…apparently not!

They have contracted us for a year!***

Please be careful with this company. Please. Not to be used for anyone requiring honesty, integrity, and a minimum of service.

Please please please please
We’re begging cancel this.
We’re retired my wife is on disability we cannot afford wasting money like this.

Please pleasePLEASE

Don't buy the subscription if you want to watch live football. The live stream of the premier league game (e.g. Spurs vs Villa today) gets cut off before full-time and just goes onto an advert and then streams a different channel/game altogether.

Canal+ is somehow associated with Online.nl which is hassling me for money for something I did not order.

It looks like, people can place fraudulent orders on Online.nl website. Online.nl does not check their orders properly. They have deficient business processes I think.
In my case, someone ordered an internet subscription on their website for my address. Similar stuff happened before and I have a report at the Police. When I mentioned this to Online.nl, they did not care. They still want me to pay for the subscription that I did not place. They have no contract with my signature, no verbal agreement (sound recording or so). This happened when I was abroad and I have never used their service. When I came back, I saw their "installation package" with modem etc inside.

But they still want me to pay for the result of their deficient business practices.

I think such businesses with deficient business processes and bad practices are encouraged by loopholes in consumer rights in The Netherlands. If you buy a refrigerator and it breaks down during the warranty period, you are safe in The Netherlands. But if a company tries to extort money from you for something you did not order and for something they have no proof of contract (signature, voice recording etc), consumer rights is non-existent in NL.

By the way, this Online.nl are so complacent that; when I told them to arrange with their courier service for the "installation package" (there seem to be modem etc) to be picked up at my address, they could not even arrange it. I do not know if it is incompetence or complacency. But it is really strange.

All they could do is to hire some competent business process designers and fix the deficiencies in their order validation processes to start with...

Strange enough, both Online.nl and CanalDigital.nl are owned by a company called Canal+ Luxembourg. Why do they have their company in Luxembourg by the way? I hope French tax authorities investigates their books...

A scam. Worst costumer service

Aweful service.
I tried to pay 5 times to get access to a VOD, it never worked and did not say what was wrong, but it turns out I ended up being charged even though the video does not appear in my account and I have to trace of this payment in my account.
When trying to reach out to customer service, you realise that you have to pay for them to assist you with an issue they are responsible for, and they are not able to call back a number that is not French.
Not even mentioning the fact that most videos do not have subtitle options even in the original language which is discriminatory towards people with earing impairment.
Really lame service for the price we have to pay!

It's pure scam. They will charge you twice for the same subscription and will not have the functionality offered by this subscription.

The worst customer service out of any company I have ever dealt with. I tried to join three times with no call back. I had to call back myself each time and they never organised the subscription. It was a present for my father and the birthday has been completely ruined by Canal Plus. -- Tom Canetti

Worse technical service ever!!! I’m engage 24 month with no service.

Have been a subscriber of CanalPlus Australia over many years. Moved from Sydney to Tasmania where CanalPlus has no service; and CanalPlus wants to charge me until the anniversary date of the contract. I find this unconscionable.

You should be in prison after the diplomatic case "corona pizza".

Y19420922 Impossible de joindre le service client...

Canal plus la loose on paie un abonnement relativement conséquent, et on ne voit même pas le combat du siècle en replay on se tape 2 h 30 de boxe et ils coupent juste avant le match 😠😠😠