Villa Mirador De Chira
We stayed in one of their villas at Mirador de Chira in Gran Canaria and were burgled whilst we were asleep in bed, by someone that clearly (given the location) lived locally. There were also various items eg TV,dvd,dishwasher that didn't work. When we complained, Canarirural said there was no proof we were burgled and the items worked....we left the property after the burglary. Canarirural are only interested in posting favourable reviews and not warning renters of the danger of renting this property which does not have adequate security. Canarirural finally replied to this after six years!!! I am still angry. We complained before the burglary that the upper story doors were unlockable as the key was missing. The owners said not to worry as it was safe. The upper floor was easily accessible via the flat roof which itself was easily accessible. We were accused by the owners., of inventing the burglary!!! There's a perimeter fence around the site but there are gaps underneath. The owners stressed we should keep the main gates locked at all times which I guess should have alerted us to the burglary problem in the area. The property looks beautiful but we left immediately after the incident and stayed somewhere else.
Reply from CANARIRURAL
Dear guest,
We are deeply sorry for the difficulties you describe during your stay, and we fully understand your frustration. We want to respond publicly so that any future guest can see clearly our commitment to quality and customer care.
Regarding the burglary: we are truly sorry it happened. Although public security in residential areas is beyond the direct control of any holiday rental, we have since reinforced the security recommendations we provide to every guest upon arrival, and improved our coordination with local authorities in the area.
Regarding the equipment you reported: we take any incident with household appliances very seriously. After your stay we reviewed and, where necessary, replaced the affected items. Today every property we manage undergoes regular checks before each arrival.
If you would like us to revisit your case in detail, please contact us directly at maria@canarirural.com with the dates of your stay. We would be happy to listen and offer you a personalised solution.
Thank you for sharing your experience. Reviews — including critical ones — help us keep improving.
Kind regards,
The CanaRirural team
www.canarirural.com