Cancard Reviews 

1,139
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate how straightforward the application process is, noting that the team is extremely helpful and quick to respond to queries. Many people frequently mention that having the card brings tremendous peace of mind and significantly reduces daily anxiety when carrying medication around. However, some reviewers were not happy with customer support, stating that they experienced frustrating delays, ignored messages, or unhelpful replies when trying to resolve account issues. A few customers also questioned the overall practical usefulness of the product regarding proper legal protection during unexpected police encounters.

What people talk about most

Service

Clients share positive opinions on service, highlighting quick application processes, useful guides, and... See more

Staff

Consumers find staff to be positive, helpful, and professional. Reviewers frequently highlight that the team... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and friendly... See more

User experience

Customers had positive experiences with user experience, highlighting how straightforward and efficient the... See more

Product

People report ambiguous experiences with the product, noting that while it offers peace of mind and reduces... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had my Cancard since 2022 and I am glad to have something to show if I am ever challenged on the spot while medicating in public. I am well able to recite the law at them but its easier to whip... See more

Rated 5 out of 5 stars

I used to be extremely anxious about carrying my cannabis around. I got busted 3 times in the 60s and 70's which cost me heavy fines and threats of incarceration. Over many years I have suffered lots... See more

Company replied

Rated 5 out of 5 stars

As can be seen by many testimonials the service is required and a help to many people. It seems to be forward thinking with an agenda, which has got to be a good thing. With pain , cannabis does no... See more

Rated 5 out of 5 stars

Cancard to me means family. This is a place of safety, with an abundance of support, guidance, understanding, compassion & care of the highest level. I have reached out numerous times over the past f... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Cancard is a validated indication to the police, or any third party, that you are consuming cannabis for medical reasons.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,139)

135 reviews in the last 12 months

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Rated 1 out of 5 stars

BEWARE THEY TAKE YOUR MONEY BEFORE GETTING ALL INFO

Basically a rip off, I paid, then they needed more details, I tried to contact them, they referred me back to their online info, the email i received was basically a bot or really unhelpful person.
WHAT SORT OF COMPANY TAKES YOUR MONEY BEFORE THEY'VE GOT ALL YOUR INFO.
They rely on that to catch people out, clearly a company who has no intention of actually speaking to you if you have an issue. Avoid and hopefully regulations will come out to stop people like this, all I want is to not have to take tons of opiates and weed would help greatly, trouble is I lost my money and couldn't talk to a person, so i've been ripped off

January 1, 2026
Unprompted review
Cancard logo

Reply from Cancard

Hi Dan,

We haven’t heard from you in 6 months… we just resent the last email we sent to you.

If you wish to cancel it’s not a problem, Daniel. You just need to let us know on an email to our support team, (human team) on support@cancard.co.uk. We’ll get the money refunded if you don’t wish to submit an application. We don’t hold people fees if they don’t qualify or pay before checking eligibility.

The qualifying conditions & what you need for the application is all stated on our FAQ section :)

The Cancard Team.

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Rated 5 out of 5 stars

I’ve had a Cancard for years

I’ve had a Cancard for years. I’ve got a legal prescription so I don’t actually need it, but it’s handy to keep on me when I’m out medicating—just an extra bit of backup. The process for renewing is straightforward and quick.

January 28, 2026
Unprompted review
Cancard logo

Reply from Cancard

We’re so glad to hear you’ve had a positive experience with Cancard. Our goal is always to make things as straightforward and supportive as possible for people using cannabis to help manage their health, so it means a lot to hear that feedback.

Thank you for being part of the Cancard community!

Rated 5 out of 5 stars

Guys at cancard professional guys always been very…

Guys at cancard always been very helpful and professional been with them from the start there always there for you hats off thanks again John

January 29, 2026
Unprompted review
Cancard logo

Reply from Cancard

We’re so glad to hear you’ve had a positive experience with Cancard. Our goal is always to make things as straightforward and supportive as possible for people using cannabis to help manage their health, so it means a lot to hear that feedback.

Thank you for being part of the Cancard community!

Rated 1 out of 5 stars

Really think before joining.

Their mission statement sounds great, concept outstanding but in practice very much the opposite, great if you don’t require assistance, advice or questions,
They surely have regulations to stand to but not even a complaint option and emails ignored….. Carly has outdone herself I must say.

November 20, 2025
Unprompted review
Cancard logo

Reply from Cancard

Hi Ian,

Thanks for your feedback.

Our email is support@cancard.co.uk, if you have any concerns you can reach out to us directly. We haven’t received any correspondence from you in 2 months. Please reach out so we can respond,

The Cancard Team.

Rated 3 out of 5 stars

Service has been awful

Service has been awful yes I am a bit of a technophobe who had a problem sending the right information however I still haven’t got my card. I still cannot access my online account. It just tells me that it’s successful and they’ll let me know when it’s ready, haven’t got my solid card yet still waiting 2 1/2 weeks l later. I have now got my card and they have sorted my online account.

January 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, very quick to respond to my queries. Thank you Cancard

January 26, 2026
Unprompted review
Cancard logo

Reply from Cancard

We’re so glad to hear you’ve had a positive experience with Cancard. Our goal is always to make things as straightforward and supportive as possible for people using cannabis to help manage their health, so it means a lot to hear that feedback.

Thank you for being part of the Cancard community!

Rated 1 out of 5 stars

No way to contact them(phones numbers…

No way to contact them(phones numbers not manned and the emails go unanswered) still wating on actual card to be sent out.
SCAM

January 15, 2026
Unprompted review
Cancard logo

Reply from Cancard

Hi Andy,

You can reach our support team on support@cancard.co.uk. Our phone lines can get very busy so apologies if you have been unable to reach us.

Please contact our team so we can schedule a call back for you.

Thank you!

The Cancard Team.

Rated 5 out of 5 stars

All sorted x

Everything has been fixed all and honest mistake thank you guys again for being prompt ❤️💚

January 21, 2026
Unprompted review
Cancard logo

Reply from Cancard

Hi there,

Our support team is reachable on support@cancard.co.uk. Please pop our team an email at your earliest convenience as we haven’t received anything to this email address from you.

Thanks!
The Cancard Team.

Rated 5 out of 5 stars

Fantastic!

The whole process is very straightforward and is very useful to have. Can't fault it. Just hope Cancard can have all constabulary trained up on medical cannabis

January 9, 2026
Unprompted review
Cancard logo

Reply from Cancard

Thanks so much for your feedback! It’s much appreciated.

The Cancard Team!

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Rated 5 out of 5 stars

Polite professional and friendly with a…

Polite professional and friendly with a good deal and price Will defo recommends to friends and family and i will spread the information by word of mouth

January 15, 2026
Unprompted review
Cancard logo

Reply from Cancard

Thanks so much for your feedback! It’s much appreciated.

The Cancard Team!

Rated 5 out of 5 stars

Fantastic cancard

Absolutely a fantastic experience with can card great customer service help team when needed quick response times and all together a fantastic team and company I would highly recommend cancard 10/10 service

January 14, 2026
Unprompted review
Cancard logo

Reply from Cancard

Thanks so much for your feedback! It’s much appreciated.

The Cancard Team!

Rated 5 out of 5 stars

Really helpful and everything was…

Really helpful and everything was reviewed and dealt with within 48 hours 👍🏻

January 13, 2026
Unprompted review
Cancard logo

Reply from Cancard

Thanks so much for your feedback! It’s much appreciated.

The Cancard Team!

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Rated 5 out of 5 stars

cancard have been great help recently…

cancard have been great help recently getting me accepted for a visible and virtual card while awaiting the visual card in the post. cancard are a great help and i would recommend it if it’s necessary to your health conditions i strongly advise cancard and the process was simple quick and easy. thanks guys for the help.

January 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Canna cancard

I have had one for many years. I am a medical cannabis patient and although I do not legally need a cancard as I have a legal prescription for my medical cannabis, it's always handy to have in my wallet when I am medicating out and about. It's an extra safety measure as many police officers are still ignorant to the law update back in 2018

December 12, 2025
Unprompted review

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