Cancard Reviews 

1,139
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate how straightforward the application process is, noting that the team is extremely helpful and quick to respond to queries. Many people frequently mention that having the card brings tremendous peace of mind and significantly reduces daily anxiety when carrying medication around. However, some reviewers were not happy with customer support, stating that they experienced frustrating delays, ignored messages, or unhelpful replies when trying to resolve account issues. A few customers also questioned the overall practical usefulness of the product regarding proper legal protection during unexpected police encounters.

What people talk about most

Service

Clients share positive opinions on service, highlighting quick application processes, useful guides, and... See more

Staff

Consumers find staff to be positive, helpful, and professional. Reviewers frequently highlight that the team... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and friendly... See more

User experience

Customers had positive experiences with user experience, highlighting how straightforward and efficient the... See more

Product

People report ambiguous experiences with the product, noting that while it offers peace of mind and reduces... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had my Cancard since 2022 and I am glad to have something to show if I am ever challenged on the spot while medicating in public. I am well able to recite the law at them but its easier to whip... See more

Rated 5 out of 5 stars

I used to be extremely anxious about carrying my cannabis around. I got busted 3 times in the 60s and 70's which cost me heavy fines and threats of incarceration. Over many years I have suffered lots... See more

Company replied

Rated 5 out of 5 stars

As can be seen by many testimonials the service is required and a help to many people. It seems to be forward thinking with an agenda, which has got to be a good thing. With pain , cannabis does no... See more

Rated 5 out of 5 stars

Cancard to me means family. This is a place of safety, with an abundance of support, guidance, understanding, compassion & care of the highest level. I have reached out numerous times over the past f... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Cancard is a validated indication to the police, or any third party, that you are consuming cannabis for medical reasons.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,139)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super smooth process and great support

I recently applied for my Cancard and the whole process was incredibly smooth. After submitting my documentation, my application was approved very quickly.

I also had an issue with my account because I had created one years ago but never finished the application, which left my account deactivated. I contacted support and they were extremely friendly, quick, and helpful in resolving it.

Overall, I’m really impressed with how easy the process was and how supportive the team has been. Excellent service and highly recommended!

September 18, 2025
Unprompted review
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Rated 5 out of 5 stars

The Cancard team are amazing

The Cancard team are amazing! They have the knowledge you need. Medically I feel it is a very important card to have. The team do what they say and I feel they are doing a great job and helping push the boundaries in our favour that exist because of multi billion Big Pharma!

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Cancard to me means family

Cancard to me means family. This is a place of safety, with an abundance of support, guidance, understanding, compassion & care of the highest level. I have reached out numerous times over the past few years, each time my needs have been met with such kindness it makes the day to day battle I face in society being a medical Cannabis patient more barrable. If you need support please make contact with Cancard, the team will get back to you and support you for the duration of your need.

September 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Constantly been ignoring me for weeks

Constantly been ignoring me for weeks! it’s getting ridiculous now I’ve paid for my card they said they will send it out and now all of a sudden they want me to pay for it again. When I asked why do you want me to pay twice they started to ignore me so I now have to waste my time calling the bank to get my money back it’s not worth the stress

August 28, 2025
Unprompted review
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Reply from Cancard

Hi Sophia,

We've looked over your comments and, as we talked about in our previous emails, your review is not accurate at all. The renewal payment is for a one-year period and isn't required until your current card is about to expire, and only if you decide to renew.

Thank you,
The Cancard Team

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, had to call customer service and they had me sorted in seconds, probably the most helpful and efficient service I’ve had in a long time.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Asked for help with renewel..

I asked Cancard support to help me with the card renewel process. It is incredibly stressful trying to get in contact or get any help from my gp, so I really appreciate the support from Cancard with obtaining the correct documents for the application and renewal process.
They really listen, are understanding and helpful, and are really good/quick at getting back to me. Saving me time, stress and energy is incredibly valuable to me (easily worth at least 5stars!)

September 4, 2025
Unprompted review
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Rated 5 out of 5 stars

They are brilliant definitely recommend

They have been really brilliant with me when the set up was done and they took the time to understand what help I needed, I'm someone who suffered with cptsd among other things and because of cancard I feel like I haven't got to be so scared now as I'll have buck up when I need it most, big yha is to you guys for all your hard work

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Cannabis and pain

As can be seen by many testimonials the service is required and a help to many people. It seems to be forward thinking with an agenda, which has got to be a good thing.
With pain , cannabis does not prevent or stop pain, it seems to find and release pain , but the pain resulting from taking cannabis is always at a low level, and is constant, so it seems that cannabis "empty's the store of pain and prevents build up of pain".

August 21, 2025
Unprompted review
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Rated 5 out of 5 stars

I have had my Cancard since 2022 and I…

I have had my Cancard since 2022 and I am glad to have something to show if I am ever challenged on the spot while medicating in public. I am well able to recite the law at them but its easier to whip out my cancard and show them so opinions can be kept to themselves. I don't carry my prescription unless travelling and I do not need to divulge my medical info to anyone. The card is enough.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Spot on!

Absolutely brilliant been waiting along time for something like this to be put in place. Makes me relax whist meddicatating. It makes all the difference.love it!!!!!!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Applied around a year ago wasn't aware…

Applied around a year ago wasn't aware of evidence I needed. Contacted them today with the evidence and they honoured my initial payment and accepted my evidence promptly. I live between the UK and Spain where cannabis is legal (with restrictions) and I feel like a criminal when back in the UK. I'm not a daily user but as and when the pain is intolerable. Great system they are introducing but wish the UK was more like Spain. It's a big drinking culture on England and it cost the emergency services so much money. It's a contribute to domestic violence, adultery etc yet alcohol is legal and weed is stigmatized. Watch how the Spanish do it. Walk into any social club anywhere and you are treat like a friend no matter what your origin. Keep up the good work thanks for your good service.

August 19, 2025
Unprompted review

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