Canine Cutz Reviews 71

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Always a fantastic job done, wouldn’t go anywhere else. Great changes put in place to make everyone feel safe when dropping off and collecting, during Covid. Highly recommended, by far the BEST dog gr... See more

Rated 5 out of 5 stars

Cant begin to praise the girls at canine cutz highly enough...not only do both of our newfoundlands come out looking and smelling amazing, but they spend so much time with the dogs giving them lots of... See more

Company replied

Rated 5 out of 5 stars

Despite going to Canine Cutz approximately every 8 weeks for the last 11 years, Buster, my shih ztu / bichon frise cross is never thrilled at the idea of being washed and made to look handsome!! He... See more

Rated 5 out of 5 stars

Canine Cutz are simply the best around. They truly care about the dogs and their owners and are extremely friendly and flexible with appointments. My dog Lola always looks and smells beautiful afte... See more

Company details

  1. Pet Groomer

Information provided by various external sources

Friendly, Professional and Bespoke Dog Groomers and Spa based in Downley, High Wycombe. Spa Treatments and Styling. Dog Grooming in High Wycombe. Dog Groomers in High Wycombe


Contact info

4.8

Excellent

TrustScore 5 out of 5

71 reviews

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Rated 5 out of 5 stars

Today

Today, my Cocker Charlie's dense lockdown coat was brilliantly managed once more! The steps they've implemented to minimize direct interactions with customers are exceptional, and I felt incredibly secure. Many thanks!

January 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Very convenient as come to your home…

Very convenient as come to your home and does it all from his van that parks outside.Glad he didn't have to wait around as he's a nervous dog but Barry was very quick and efficient while doing an excellent job. Very reasonably priced. Will be booking again. Thankyou

August 3, 2024
Unprompted review
Rated 1 out of 5 stars

Never again

Never again! 8 month puppy first experience for hand strip. After 2.5 hours all they had done was bath him, dry him and done hardly noticeable bit of his back. I asked them to stop and went to collect him to ask what they had been doing. Was told he’d been playing with all the other puppies- he wasn’t there for that- that they had bathed and dried him which must have taken all of 30 minutes and that hand strip could take several hours I’ve had 4 of this breed before and stripped them myself till fingers got arthritis so I know exactly what is involved. They then said that he was bitey because he wasn’t used to it but his breeder had already done his ears so I knew how he would react and that wasn’t by biting. I had been told by several people that their dogs were at the salon for hours as they book too many dogs in at the same time but because it is a local business and I was familiar with the owner I decided to give them a chance. Never again! And sadly the owner does not know how to appropriately handle a complaint- the door was slammed shut as I left. Really disappointed with them and suggest you ask how long your dog will be there before you book

April 26, 2022
Unprompted review
Rated 5 out of 5 stars

Unfaultable service

Unfaultable service! Professional from start to finish. My dog looks the best they have ever looked after a groom. She also smells incredible. I can't wait to bring her back. Thank you.

March 24, 2022
Unprompted review
Rated 1 out of 5 stars

Having given clear instructions that we…

Having given clear instructions that we wanted our Cavapoo to have a trim all over, we were no less that horrified that she had her body cut extremely short and her ears and tail untouched. Obviously they listen with a smile and just pass it on to the production line. Award winning ???? That’s got to be a joke.

March 20, 2022
Unprompted review
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Reply from Canine Cutz

Thank you for this review, albeit very unfair.
After looking into your account I can see that your email address is linked to the name you have given above.
A few points need to be addressed:
1. ‘Clear instructions’ were not provided to us on drop off. Should we have been told to take Bella’s tail and ears short we definitely would have. Her body was clipped to just over half of length that was there.
2. We smile and attentively listen because we pride ourselves provide a friendly and professional service
3. There is NO production line. We are a small, family run business who pride ourselves on offering a premium service.
4. Bella’s ears were trimmed and so was her tail, however obviously not short enough for you - which we rectified after you revisited after calling.
5. On collection, there were no complaints or requests for change, quite the opposite.
6. When you called you were unexpectedly and unnecessarily rude to staff.
7. Once we rectified your complaint, you left without any further complaint but felt it necessary to leave a one star review.
8. We groomed Bella 2 years ago, an appointment was rebooked and never attended, this cause our small business to lose money. Not only that but we were advised that you have attended at least 3 other groomers too.
9. Awards have been achieved through nomination, recognition and achievement.. no joke. We received an award yesterday, which will publicly be announced in July from London and South East awards (Prestige Awards); Dog Grooming Company of the Year. Buckinghamshire.

We wish you all the best in the future with Bella’s grooms.

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Rated 5 out of 5 stars

Thank you!

Thank you so much for Bailey's groom, he smells wonderful and has come back looking so much tidier! Lovely team who were very patient looking after my over-excitable boy, he loved it!

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience with a new rescue

Thank you to Canine Cutz for being so gentle and understanding with my rescue dog Maya. We had only had her a week when we booked in for a groom as she was in desperate need of one, being a stray who had come all the way from Greece. I was so nervous to leave her but she was beaming when I collected her. I told the staff about my concerns as we really didn’t know her well at the time of the groom, but the staff were reassuring and I felt comfortable leaving her in professional hands. A happy, clean dog who smelt amazing on collection! Thank you, we will be returning

September 20, 2020
Unprompted review
Rated 5 out of 5 stars

Our Springer Spaniel Jackson had his…

Our Springer Spaniel Jackson had his beauty treatment today. He would like to let you know the following: "my Daddy dropped me off today. All the staff were so kind to me and I really enjoy going there to be pampered. All my doggy friends tell me how handsome I look and that I smell divine. I am so happy to have found Canine Cutz, they are the best!!!! I can't wait to go again. Love Jackson Lane xxx

September 9, 2020
Unprompted review
Rated 1 out of 5 stars

BORDER TERRIER - poor experience

BORDER TERRIER - Hand Stripping

This is specific to our dog who is very used to being hand stripped but came home very anxious and didn’t want to be hugged or touched. Very sensitive. Was over four hours with the groomer who tried to suggest the difficulty in stripping was because he must have been clipped in the past. He’s never been clipped. He has some really bad thin patches of fur. We will not be recommending.

*** thank you for the reply. We’ve never encountered any difficulties with our regular groomer of over 8 years (we are back with them now).

September 4, 2020
Unprompted review
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Reply from Canine Cutz

So sorry to hear of your bad experience. We would have appreciated the opportunity to have dealt with the matter with yourself and tried to rectify the situation rather than leaving us a poor review. We take great pride as a family run business in our good reputation. Max was very relaxed with us, didn’t show any signs of anxiousness and was actually asleep when Mr Hammond came to collect him. Sadly as Joe explained to you, in our professional opinion, due to the fact that Max has a soft coat which was difficult to strip, also being castrated and elderly are all contributing factors. We’re sorry you won’t be back and wish you well in your search for another groomer.

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Rated 5 out of 5 stars

Took Ronnie and Elsie for their 1st…

Took Ronnie and Elsie for their 1st pamper and hair cut, don't know who was more anxious my husband and I or the twins but they loved it and look absolutely gorgeous, all the staff were so lovely xx

September 2, 2020
Unprompted review
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Rated 5 out of 5 stars

Always a fantastic job done

Always a fantastic job done, wouldn’t go anywhere else. Great changes put in place to make everyone feel safe when dropping off and collecting, during Covid. Highly recommended, by far the BEST dog groomers in High Wycombe and most probably further afield!

August 17, 2020
Unprompted review
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Rated 5 out of 5 stars

I have read a fair number of the…

I have read a fair number of the reviews on this site, all complementary and I agree with them all.. our rough collie loves coming here and returns beautiful. They put up with our amazingly naughty cocker and manage him by not leaving stuff about (he loves rubbish bins!.. wish we could train him)

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

Spaniel transformation!

Never disappointed with how Ossie is transformed each time! They took excellent care of her today with her post-operation care requests, as well as making her look like a tidy spaniel again - no doubt short lived!! Highly recommended.

August 12, 2020
Unprompted review

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