Cantileivercreations Reviews 

Very disappointed with the product. I bought a leotard rail for my daughter for Christmas. It came the week before Christmas and the acrylic name was put on so badly, it had lumps, bubbles, chips and even folds on it. I contacted customer services with pictures and was basically told that it would have met all the quality checks and they don’t know how it’s like that, were they implying I’d damaged it my self? To rectify, they sent me a replacement acrylic name for me to apply myself. On further inspection I noticed that the screw from the rail had gone all the way through the frame so the rail was not secure. Again I sent pictures and was told this could not have happened as it’s been through all the quality checks before shipping. They offered to fix it if I sent it back. With only a few days before Christmas I had no choice but to fix it myself. I asked multiple times for contact detail of the manager/supervisor or owner, this was always ignored. Such poor customer service.

Extremely dissatisfied and disappointed with this company. I ordered an item at the beginning of October. 6 weeks go by and I received nothing. No product, no email, nothing.
I contact them to find out where my order is and suddenly its ready to ship that week. So it finally arrives and its the wrong colour and doesn't have the extending feature as advertised. I contact them and agree to return it to be fixed. I sent it back 3rd Dec. Shelley says she will speak to the metal work company they use regarding the height adjustment feature (clearly didnt)
It takes another nearly 3 weeks to arrive, colour fixed but still no extending feature as advertised. I contact again, no apology at all and basically told nothing can be done until 6th November. A Christmas gift for my daughter ruined. No more contact from them and clearly they dont care for their customers. Can't believe I've not even had an apology.
I dont recommend this company, especially if you are ordering a gift for a specific date.
Thanks for ruining my child's main Christmas gift!! Although I doubt that you care.

They say orders take around 3 weeks to manufacture. I have been waiting for my order since October. It is now December. When I emailed asking for an update they said they were sure I understood they're busy before Christmas (since October?!), no apology or acknowledgement they should have delivered the item or at the very least provided an update as soon as they had known there was going to be a delay. This is the second order I placed with them and a similar story. Very unreliable and poor customer service.

If I could give 0 stars I would. We ordered wobble blocks for my daughter on the 4th August. We are still waiting for them to ever arrive despite being told there was only a 3 week delivery. We have chased multiple times and yet no one is able to keep us properly informed and my daughter is still waiting. There has been no real offer of help, of rushing the order, of compensation for the delay and more importantly there have been no blocks. Last communication from cantilever was 17th September after weeks of chasing, basically saying springs were damaged and sent back and they hope they will arrive soon. Not much of a resolution and as we have had to do all the chasing with little or no communication from the company I’m not expecting much and will never ever buy from them again and would not recommend them to anyone. We have an extremely disappointed gymnast whose birthday came and went on the 19th august with no gift…still waiting with no end in sight! Do we just continue to wait for you to do something having already wait for so long?!

Avoid, they are unable to delivery products with the advertised time scales, if you need anything for a special occasion like a Birthday, event or Christmas I would avoid. After placing an order weeks pasted along with a number of emails. Delays with materials, problems with a delivery, problems with a machine, delays with the couriers, excuses after excuses after excuses. Product finally arrived three times longer than expected, missed the Birthday and to top it off. The acrylic separated from wood, not what you would expect for the price and time scales.

Never again, sorry.

Wouldn’t recommend, the website is so difficult to place orders! No delivery timescales! Chased company after 4 weeks and been given excuses after excuses, still no tracking, excuses on springs not arrived. It’s just awful, I would honestly recommend to stay clear from this company.

I ordered a set of wobble blocks for my daughter which came well within the time specified on the website. When they arrived there was an issue with the personalisation. When I contacted the company they sent me a postage label to return the blocks. About three days later the new blocks arrived exactly as I had ordered. The blocks are great, daughter very happy. Although there was a slight initial issue, it was sorted out very quickly. Good product, well made.

Placed an order over a month ago. Still waiting for the product. Have been going back and forward on emails with excuse after excuse after excuse. 2-3 week delivery time is now entering 6 weeks. Awful awful experience. Was promised to be sent tracking details. 72hrs - Still waiting. Would never purchase again.

Fabulous company ... fabulous products ..
What more can you say ❤️

Beautifully made gymnastics equipment, we’ve ordered different types of Acro aids over the years with Cantilever, with the latest being the new handstand wobble blocks. The quality is absolutely outstanding and really durable, the communication is great during the process of ordering and delivery. Thank you for another great customer experience Cantilever Creations .

Great company - lovely products - bought the wobble board for Christmas for my gymnast daughter and between that and an air track, she hasn't stopped doing gymnastics. The company are quick and easy to deal with and delivery was speedy. Really nicely finished product and I can't recommend highly enough.