Canyon Reviews 

Purchased the Aeroad CF SLX from the outlet, awesome bike at a really great price. I was even able to get an extra 10% off with the outlet sale that was rolled out a couple days after I purchased, tremendous value!

Fast, seamless delivery, the bike ordered through Canyon Outlet in a perfect condition, I am very happy with the service and the bike.

Delivery was very quick (due to ordering on the Outlet I assume). Bike ordered on Monday, received on Friday.
One key possible improvement: keep customer informed of date and time of delivery, especially on the day of the delivery, with a precise (one hour) delivery time range

Everything went smoothly. The bike was not at their outlet in Koblenz when I visited, so they shipped it free of charge to me. The boxing was done well and quick to setup the bike.

TLDR; delayed shipping of in-stock outlet Spectral 125, no plausable reason given, couldn't provide an estimate at least. Decided that the weather is too nice to be pulled by the nose for undisclosed amount of time and issued for a refund.

I decided to order an outlet, minimal wear Spectral 125 AL 5 for 1950€. Pictures seemed okay, no scratches only minimal paint chip. The price, the specs (was advertised with Shimano gear, could only guess what would actually be delivered) the delivery times were in a very good ratio altogether. Based on the reviews here, shipping is fast and it shouldn't take longer than 3-7 work days - too good to be true in retrospective.. Perfect I say! Right after they recieved my payment, the same day, I recieved an email stating at least(!) a 7 work day delay because courier is completely booked. After that I checked the lower end of reviews here and found out that my order could be continously prolonged at 7 day intervals however Canyon would seem fit. Delays in answering emails were disastrous as well and the only thing I can recommend is the online chat on the website, however NO ONE could tell me what the estimated delivery times, dispatch times and arrival times are and would be. To the reader it might seem that "7 days is not long to wait" but it's the principle! Paying a couple k's of euros for an in stock bike and risking it getting prolonged even further is not a good business model in my book. I canceled the order over online chat, and got refunded a few days later only to never look back. Went straight to a local dealership knowing I will have the full support of someone I can look in the eye. Excuses like UPS is overbooked are very chewed over. Please advertise correct delivery times with transparent information so I can actually buy what I see! BR

P.S.: to someone that might go down the same path. My order was still "in picking" and I could cancel it through online chat. Got refunded directly to my bank account which is the reason I give it one more star. Imagine you get the refund wired sooner than the actual order dispatched.. almost like they were glad.

Bought a bike from outlet. My second canyon road bike.
Previously used. Pictures showing wear were 100% accurate and an honest reflection on the bike condition. Bike is 100% mechanically and as advertised.
Very good value from outlet and would not hesitate to recommend.

I have bought the Strive:ON Underdog on May 11th 2023 (meaning I have made the payment on that date, and Canyon confirmed me they received it on 15th of May). They shipped it very fast and I received it in the late morning Friday the 19th of May 2023. So the delivery process was really fast. The box containing the bicycle delivered by DHL was in prfect conditions. After a few minutes I decided to open it and took the upper part of the box off and with my great disappointment I could immediately see that the paintwork of the frame was most of the parts ruined, as if it had been sanded with sandpaper. And there were also some scratches. I immediately took some pictures of the box (to show that it was in perfect conditions) and of course of the bike. I send immediately those pictures in attachment with an e-mail to Canyon, describing what I just described here. After that I also called the assistance number of Canyon, asking if they had received my e-mail (Mrs. Daniela Drees, who replied on the phone, was very kind confirmed that they received my e-mail) and she said she would sent me late ron that day an e-mail explaining how they would proceed in order to get the bicycle back to them. She did send this e-mail with all the details. She explained to me that they would send me the money back as soon as the bicycle would be back at ther premises. I gave them all the details they needed (bank details, pick up address) and she confirmed me that they would arrange the retoure shipment and they would instruct DHL to do that as soon as possible. She thanked me that we could really be friendly and normally kind in our comunication, although the issue was bad. I confirmed her directly that I appreciated her professional way to handle the situation, up to that moment. BUT, exactly one month and 13 different e-mails (always written in a respectful way, from both sides) and 4 different contact persons, the bicycle is STILL at my house and Canyon keeps replying that they cannot make any pressure to DHL to collect the shipment. They keep on writing that they understand me, that they are sorry. And that´s all !! After 13 e-mails back and forth !! They delivered a bicycle that shouldn´t even have left the factory of Canyon, considering the obvious damages that anyone (even someone that is not a professional). And it was not coming out of the Canyon Outlet (where the different bicycles are officially sold with some possible small issues (hence the different/lower price tag). This Strive:ON Underdog was paid 6.068 Euro from my side. Full price for a new and immaculate bike. Today I send another e-mail asking when are they going to pick up the bicycle through DHL. I hope this time they will get it done, finally. I also wanto to add that, on the first phone call with Mrs. Drees, I told her that, although I just had received a damaged bicycle from Canyon, I was still convinced to buy a new one by them, if the whole process of returning back of the damaged bike was going to be smooth. After this month of just problems, I surely will never think about that again.

Ordered an outlet bike described by Canyon as “Moderate signs of use” – bike ridden several times – e.g. at the Canyon showroom or by the press.

The photos omitted the most important defects. Just insignificant paint scratches but not the worst ones. Important defects such as a cracked frame from bent bottle holder nut, a scratched surface treatment of the suspension fork sliding surface and traces showing that the fork was disassembled by someone were not mentioned in the description or shown in the photos.
As an icing on the cake, missing pedal wrench and everything covered by abrasive sand.

I really doubt the bike was used as Canyon claims.

Since Canyon provided only a minimal discount on the bike, one would assume that receive almost a new bike. I really did not expect this. I wouldn't even buy at 50% off.

Canyon, if you want sell used, do it properly!

Thank you.

I placed the order on a phone call buying from outlet store and thinking I was getting a bike that had been returned with a small blemish. Instead the bike I received 2 days after ordering was perfect and had not ever been ridden.

After buying an Aeroroad on the outlet site, my bike arrived with the box damaged to the point where you could see the bike through the box. Additionally, it appeared to include parts and instructions that were not part of my bike.

On unboxing the bike, reflector was broken and bike to appears to have been possibly used. SRAM batteries do not charge, so the bike is essentially bricked.

6 Calls and 5 emails to Canyon, 7days post-delivery and still no response on what to do next. They did offer to give me free shipping though (sarcasm hopefully coming through)! Overall one of the worst customer service experiences I have every had - specifically after shelling out quite a bit for bike.

5/12 Update - I finally got to the tech support team and spoke to Nick. Most substantive issues were taken care of through a reimbursement, and the bike is now functioning (a dream to ride!). I think this ended up being a case of "getting to the right person", but the L1 call center team needs help. Nick and the bike (now working) are both awesome, and I truly hope Canyon uses this feedback to tighten up their call center process moving forward.

I was worried cause I bought my Aeroad out of the outlet store, but the pictures were very accurate in describing what few blemishes the bike has on it. I was also very pleased with the delivery and how easy it was to setup. The only complaint I have is i sometimes ride on some rough roads and you can hear the cables rattling on the inside of the frame. Other than that I would highly recommend this bike. It’s very very fast as well as surprisingly comfortable.

Wish I could rate the purchasing experience separately from the bike's performance.
Purchasing: Very slow shipping, multiple delays, stayed home from work to sign for shipment based on shipping updates, but the bike didn't arrive until 3 days later. Cosmetic bike damage in shipment (worn pain around the seatpost). Bike horribly untuned when I received it (first shift into the big ring and the chain flew off scratching of the brand new cranks). Looks like I received a used bike, instead of a new one (I paid for new, not an outlet bike).

Bike Performance: Awesome!

Really fast delivery time. Nice outlet price for Neuron AL6.

DO NOT BUY FROM Canyon US. They are scamming people. I bought a bike in December from the Outlet section (by the outlet, you would normally expect products that are in perfect condition but just old). The bike that I received was completely useless; they didn't send the charger, a bunch of rusty parts, unsealable brake pads, MULTIPLE scratches. This was a 9k BIKE.

The worst part came from the customer service. They keep trying to clean their hands by saying that this all was carrier fault when shipping it. And they never took responsibility for their terrible service.

PLEASE AVOID A TERRIBLE MOMENT and buy from a different brand.

Hello bought an e-bike Spectral 8 from your outlet department. Bike came in with no charger, books or instructions of any kind and the bike was dirty. Called customer service who said the bike is suppose to come like any new bike with everything that's included with a new bike, so first impressions not to good. It may have been outlet bike but it was still $5,000.00.

I bought a canyon grail 6 from the outlet. Bike was basically brand new. The packaging and delivery were excellent. Attention to detail was impeccable. You’re not going to find a better company to deal with, and their products are top notch!

Bike is good, but Finnish customer service is really not good. Never buy an outlet bike from them, because according to their rules, parts can be replaced with much worse ones!

I bought my first road bike from the outlet. The bike came exactly as stated. I had to make a small adjustment to the Etap and that was it. Bike took 10 minutes to put together. I am very happy with my purchase and price is unbeatable. I got the Aeroad CF SLX and its a flying machine!

I ordered a Endurance CF SL7 etap from the outlet. The bike took 4 days to be delivered to Perth, Australia.
So far I'm very happy with the feel of the bike. Took a couple of rides to get the set up right but worth it for the value for $$....

I ordered a bike, which was "In Stock" with 3-10 working days delivery estimate, from the Outlet at the beginning of July. By the end of July, I had not received my bike and then the order was cancelled and then re-ordered by a Canyon rep or their system. I followed this up with their Customer Service to find that I had to have a re-issued Cyclescheme voucher to attach to the new order which they helped me to organise. Following multiple CS interactions with different staff members, and after a DHL delivery became stuck in Germany, I finally got an email at the beginning of October to inform me that my order had been subject to a computer system error and that Canyon were unable to ship the bike that I had ordered, from their UK website to the UK as it was too big for their delivery partner. The last email from their CS promised to inform Cyclescheme of the cancellation of my order/voucher. That was over 3 weeks ago and on contacting Cyclescheme last week they were unaware I had not received the item. So, in short after 4 months, no bike, no refund and so no way to actually purchase another as all tied up in the Cyclescheme with no date for resolution! Thanks Canyon!