CapBeast.com Reviews 

Order in September by December had to call for a refund because they planned on keeping my money without sending me my hats. SCAM!!! Do not use

Very professional & friendly
Great experience

CapBeast is the best! I received an order which had a small error, and their awesome customer service served me with excellence and is replacing the cap free of charge, no questions asked. If you’re hesitating on whether or not to choose them for your next order, don’t! It’s a no-brainer! 5 stars all the way!

8 weeks and still no hats , I ordered 4 , got 2 of them and the other 2 are just not comming i guess. I reached out on facebook , got a few generic responses and now I am being ignored. I asked "what if i ordered 100 hats" to which the reply was "I would have them out next week" Which is just a complete lie. This company is not worth the aggravation . The portal sucks. The order process leaves you hanging completely without knowing whats going on.

Logo came offset and crooked, waste of $50. Their customer service department is a template about how they care but don't care. If you reply to it, you get an automated response of the exact same how they care but dont care template. Learn from my mistake and go elsewhere

I had ordered a cap through them.
It started with them asking if they could change some thin black lines in the logo that I sent to the solid color that they where outlining and that was a okey from me, no problem there.
Then they diden't have the material that I originaly wanted and asked if it was okey to change it to another one they had and that was a okey for me to.
I ordered the cap May 2019 and for the cap around end August, start Septemper 2020.
The thing was that It was the original material that I had ordered and the logo looked really good, BUT it was the wrong size. I dont have a large head so I ordered it as S/M, but I got is as a M/L.
I then wrote to them that I had recived the cap, but it was the wrong size and if they could help me. I got the reply "I am sending your request down to my general manager for a resolution, as soon as they get back to me I will let you know about it and will be forwarding new tracking numbers.", I got that reply 11 October 2020 and have never heard anything from them.

I would not recomend them. I got a product after more than one year of waiting and then it was still wrong and still no help.
About 100$ straight out the window.

3 Months and still no order delivered. This is why they removed Paypal...they didn't want to get too many refunds.

This looks like an Ali express dropshipping website...

Stay away

After having ordered a cap on the 24th of July, 2021 I received a tracking number which showed the cap arriving in my country and swiftly being returned to sender without getting any information from the postal service here or capbeast. After seeing the delivery confirmation and seeing the cap leaving my country back to the states via the tracking no. I got in contact with capbeast who, in turn, asked me to contact the postal service here. Capbeast had supposedly gotten the customs declaration and as such the cap was returned to sender. Having pointed this out to customer service they apologized and asked if I'd rather have a refund or a replacement, I opted for a replacement and have only gotten shrugged off or false promises any time I ask for an update. Ever hopeful, I send an email monthly.
Customer service: you probably know who I am ʕಠ_ಠʔ
Edit 31st of May, 2022: after another back and forth with customer service earlier in the month and changing the brand of the cap it finally arrived.

I ordered one hat as a sample for my bands merchandise, not only was it almost $50 for one hat it was worth it to see the quality fir future orders. I have not received the $50 hat, nor have they replied to my emails. When I call them, it says they are closed. I want the 1 hat asap or I want my money back immediately.

******UPDATE**********
I had a direct follow up with management and was provided a legitimate and honest explanation for the issues with my order. The follow up from this Sr. manager was the sort of touch point I would hope other companies could learn from. He was able to take a bad experience and turn it into a positive recovery.

4 week delivery/production turned into a 10-12 week delay. I was told my original product was out of stock. I agreed to change hat styles and was told I would be put at the top of production and expedited. Then told after waiting 5 weeks it would be another 4-6 weeks.

This company is TERRIBLE. The quality of the embroidery that they provided was completely unacceptable with crooked letters, gaps in the logo, loose threads, and uneven stitching.

There is no way that I can use these baseball hats and beanies to represent my brand. When I contacted them about these issues, they told me to send in pictures and they would respond in a day or two. A week later, I received no response, so I called again. They then told me that "Since it is not possible to get closer to the artwork than that and we did not do any misstep during production, unfortunately, we cannot make a replacement for your hat."

I have worked with plenty of embroidery companies that deliver high-quality work that looks exactly as the artwork provided. These guys are low quality, scam artists. DO NOT USE THEM.

Always easy and prompt (well as prompt as custom ordering can be). I had a few questions about my order, and each time I got answers in under 24 hrs (usually less than that). Will be using again, CapBeast has become my go to custom hat guys.

I've started a brand called Sekat Demort’e and I'm astounded by the results I've received. The details were amazing and my customer was satisfied. This was my first experience an I will be using them in the future! Thank you

The SnapBack was just what I wanted. They placed my logo on it.

My husband got his hat today--Arrived in good shape

The hat design is cool, Thanks

Cap just arrived - Thanks

All the hats were perfect but one was defective so I plan To call tmr and reconcile that otherwise a great experience.

The hat arrived in pretty good time. They informed of the whole order process. Thanks