It was a bit difficult to connect when scheduling a call that no one showed up to and submitting via web form for no reply. Once I sent an email, I connected with Isis who was wonderful. Repairs were... See more
Company replied
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Review summary
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Reached out about shipping to South Africa (which is always tricky!) plus a few product questions, and received prompt and thorough answers. International shipping was a breeze, all the fees and taxes... See more
Company replied
Prior to making my purchase of a laser hair device I did extensive research. Reaching out to Capillus was amazing! I had numerous questions and emails to their customer service. Each was replied to pr... See more
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You can talk to an actual person. The other competitors only have online messaging systems or emails. If I can’t talk to a live person that is a red flag. I was looking at illumiflow and capillus. As... See more
Company replied
Company details
- #15 of 55 best companies in Hair Product Store
Information provided by various external sources
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Written by the company
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Contact info
1715 NW 82 Avenue, 33126, Miami, FL, United States
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Our representative was very helpful…
Our representative was very helpful throughout the entire purchase process
December 15, 2025
Reply from Capillus
Thank you for your feedback! We’re glad to hear our representative was helpful throughout the entire purchase process.
We appreciate you taking the time to share your experience.
I have used faithfully everyday with…
I have used faithfully everyday with just a few days missed. I’ve seen no change and my hair is still slowly thinning
January 21, 2025
Reply from Capillus
Thank you for sharing your experience. We understand how frustrating it can be to stay consistent and not see the results you were hoping for.
Hair growth takes time, and results vary depending on factors such as genetics, the cause and stage of hair loss, and overall health. Many users begin noticing changes after several months of continued use.
If you’d like help reviewing your routine or discussing next steps, our customer care team would be happy to assist you directly.
Outstanding Service
I, been a customer since since 2018 ...The products have been very reliable and the customer service has been outstanding.
December 17, 2025
Reply from Capillus
Hi Jeff,
Thank you for taking the time to leave us a review! We're happy to hear you've been with us for many years, and that you are loving the products & service!
Isis and Morgan were outstanding…
Isis and Morgan were outstanding customer service representatives. I talked to both of twice always courteous , friendly and so helpful. It was awesome to actually speak to a person other than automation which is aggravating . These ladies deserve recognition for their outstanding work and knowledge !👍😁
December 12, 2025
Reply from Capillus
Charlotte, thank you for your kind words! We’re happy to hear that Isis and Morgan provided such a positive experience. Delivering knowledgeable, human support is something we truly value, and it means a lot to know it made a difference for you.
We appreciate you taking the time to recognize our team and share your experience! 😊
Reply from Capillus
Hi Darryl,
Thank you for your feedback! We’re glad our team was able to assist you quickly.
We appreciate you taking the time to leave a review.
Great product, great service
Reached out about shipping to South Africa (which is always tricky!) plus a few product questions, and received prompt and thorough answers. International shipping was a breeze, all the fees and taxes arranged and paid for in advance along with the shipping cost, so no surprises or delays in customs, and the product was well packaged and arrived safely and promptly. The cap itself is great: sturdily made and good quality. I have been using for barely a month and have already had a noticeable reduction in hair loss in the shower.
November 3, 2025
Reply from Capillus
Hi Kate,
Thank you for taking the time to share such a detailed review! We’re glad our team was able to assist with international shipping and product questions, and that the delivery process went smoothly without unexpected delays.t We're happy to hear the cap arrived safely and that you’re already noticing a reduction in shedding!
We appreciate your feedback and are excited for you to continue your progress over the coming months.
Your customer service can't answer a…
Your customer service can't answer a simple question. The reviews were correct, customer support is horrible.
December 11, 2025
Reply from Capillus
Hi Larysa,
We apologize for the confusion caused by the response you received from the Customer Care Team regarding your Capillus EyeLift! We wanted to provide some clarity on the current version of the EyeLift you have, and the buttons on the bottom.
The Eyelift has 2 buttons, an on\off button and an unlabeled button. The unlabeled button is non-functional; it is not used in the current version of the Eyelift. It is rigid, unmovable, and performs no function. It is an old legacy feature that is no longer used and will not be used in the future. At some point in the future, this button will no longer be available, but it is on the current Eyelifts.
We hope this clears things up; if you have any further questions, please don't hesitate to reach out to us.
Isis has your back!
My order had a mistake and I had been given incomplete information by another rep. I knew if I called Isis, she would take care of the problem and she did!...in fact she resolved a few issues with a pleasant and professional attitude about the whole thing and with a cheerful disposition. I walked away a happy customer!
December 11, 2025
Reply from Capillus
Thank you for your feedback! We’re happy to hear you had a great experience with our customer service team. We truly appreciate your support.
Very good customer service!
December 11, 2025
Reply from Capillus
Thank you for your feedback! We’re happy to hear you had a great experience with our customer service team. We truly appreciate your support.
Reply from Capillus
Hi Joe,
Thank you for taking the time to leave us a review! We're happy to hear that Isis was able to assist you with your request and purchase! She is very knowledgeable and we will be sure to pass this onto her.
Thank you for choosing Capillus, we look forward to your future with us.
I haven't used it yetI haven't used it yet. Good buying experience.
I haven't used it yet; I live in Chile and a friend will bring it to me at the end of the month. But the purchase experience has been very easy, and the after-sales support has been excellent. Isis has answered all my questions very kindly. I'd like to write a review in the future to evaluate the device itself.
November 28, 2025
Reply from Capillus
Thank you for sharing your experience! We’re glad to hear your purchase process was smooth and that Isis was able to support you with all your questions.
We appreciate your kind words and look forward to hearing your thoughts once you begin using your device.
Had an issue and the team provided great support
I had an issue with my Capillus Pro and Christina and her manager were so kind to let me exchange my cap. They also sent me some hair growth supplies and a led panel. Appreciate all the support received!!
November 26, 2025
Reply from Capillus
Thank you for sharing your experience! We’re so glad Christina and our team were able to help with your Capillus Pro exchange and ensure you were fully supported. We’re happy to hear the additional hair growth products and LED panel were helpful as well.
We truly appreciate your feedback and are always here if you need anything.
Have not received a product
Have not received a product. Have gotten several emails thanking me and wanting to know my experience but have not even gotten the product yet so I am unable to leave a positive review. Probably would not recommend.
October 28, 2025
Reply from Capillus
Hello Luke,
Thank you for sharing your experience! Upon searching our system for your order, I was unable to locate any orders associated with this email address.
If you placed an order with another email address, please feel free to reach out to our Customer Care Team with your order number for more information about it's delivery.
You can reach us at Support@capillus.com
Reply from Capillus
Hi Bill,
Thank you for your review! We’re happy to hear you had a great experience and that Karla was amazing. We appreciate you taking the time to share your feedback!
Capillus support team does a brilliant job
Products not used yet but the Capillus support team does a brilliant job. Big THANK YOU.
November 21, 2025
Reply from Capillus
Thank you so much for your review! We’re delighted to hear that our support team made a great impression. We appreciate the kind words and look forward to hearing how everything goes once you start using your products.
Thank you for choosing Capilllus!
Reply from Capillus
Hi Yasser, we appreciate the time you've taken to leave us a review. We're sorry to hear about the issue you are having with your device, and we want to ensure we resolve your issue.
Upon further investigation, our VIP agent had responded to your request with troubleshooting for your battery pack, as well as sent a follow-up message to check in with you, but she did not receive a response. If you are still having trouble with your device, please reach out to your agent, and she will continue to assist you.
Thank you!
Reply from Capillus
Thank you for your kind words! We’re glad to know you consistently receive timely, helpful support.
We truly appreciate your feedback and loyalty!
Customer service was great
Customer service was great. Won't know for a few months where the cap itself works.
November 11, 2025
Reply from Capillus
Thank you for sharing your feedback!
We’re glad to hear you had a great experience with our customer service team. Hair growth with laser therapy does take time, so we encourage you to stay consistent with your daily sessions, most users begin noticing visible results within 3 to 6 months.
We look forward to hearing about your progress!
The jury is still out for me
The jury is still out for me. I have faithfully used the Capillus Pro 1 for 5 months and I am not seeing much of a difference.
November 11, 2025
Reply from Capillus
Thank you! We’re happy to hear that our customer service team was prompt and able to resolve all your concerns.
We truly appreciate your support
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