It was a bit difficult to connect when scheduling a call that no one showed up to and submitting via web form for no reply. Once I sent an email, I connected with Isis who was wonderful. Repairs were... See more
Company replied
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Review summary
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Reached out about shipping to South Africa (which is always tricky!) plus a few product questions, and received prompt and thorough answers. International shipping was a breeze, all the fees and taxes... See more
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Prior to making my purchase of a laser hair device I did extensive research. Reaching out to Capillus was amazing! I had numerous questions and emails to their customer service. Each was replied to pr... See more
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You can talk to an actual person. The other competitors only have online messaging systems or emails. If I can’t talk to a live person that is a red flag. I was looking at illumiflow and capillus. As... See more
Company replied
Company details
- #15 of 55 best companies in Hair Product Store
Information provided by various external sources
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Written by the company
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Contact info
1715 NW 82 Avenue, 33126, Miami, FL, United States
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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I had all the information I was asking…
I had all the information I was asking for.
Isis was a person to assisted me with the questions I had.
She showed a complete knowledge of the products you sell.
Isis is a very professional person. I could see she is very compromised with her job. I give her 5 stars. She is a good asset for your business. Congratulations!
August 15, 2025
Reply from Capillus
Thank you so much for your wonderful review!
We’re thrilled to hear that Isis provided you with all the information you needed and demonstrated her knowledge and professionalism.
We’re very proud to have her on our team and will be sure to share your kind words with her.
Reply from Capillus
Thank you for your feedback! We’re so glad our team was able to explain everything clearly and get the issue resolved for you.
We truly appreciate you sharing your experience.
Isis is an asset to the team at…
Isis is an asset to the team at Capellus. She address issues in a professional manner.
August 8, 2025
Reply from Capillus
Marie, Thank you for your kind words! We’re delighted to hear that Isis was able to assist you and provide a great experience.
We’ll be sure to share your feedback with her and the rest of our team.
I received a VA discount AFTER…
I received a VA discount AFTER purchasing. Such a pleasant experience.
August 7, 2025
Reply from Capillus
Hi Curtis,
Thank you for your review and for sharing your experience! We’re so glad we could assist with your VA discount and make the process smooth for you.
We truly appreciate your service and are happy to have you as part of the Capillus family!
service rep was very helpful and kind
July 30, 2025
Reply from Capillus
We’re so glad to hear our team was helpful and kind! We truly appreciate your feedback and are always happy to support you however we can.
Isis is dedicated to customer service
Isis is dedicated to customer service. Wish my husband and I had people like Isis working for us! Please thank her for assisting me with the purchase of cap and also taking my call months later to trouble shoot a few issues!
July 25, 2025
Unprompted review
Reply from Capillus
Thank you so much for your kind words and support! We’re thrilled to hear that Isis made such a positive impression. She’s truly dedicated to providing outstanding service, and we’ll be sure to pass along your appreciation. We're so glad she could assist both with your purchase and follow-up needs—please don’t hesitate to reach out if there’s ever anything else we can do for you!
Reply from Capillus
Wow— thank you so much for your kind words! It truly means a lot to us to know you trust our brand and feel confident in our products. We put a lot of care into what we do, and hearing this kind of feedback makes it all worthwhile.
We're so grateful to have you with us!
Reply from Capillus
Thank you for your feedback! We’re so glad to hear that you had a positive experience with our customer service team. Providing responsive and professional support is always our goal—please don’t hesitate to reach out if we can assist you further!
Reply from Capillus
Thank you for your feedback! We're so glad to hear you were pleased with the communication and prompt delivery. We truly appreciate your support and are here if you ever need anything in the future!
Once we connected, all went well
It was a bit difficult to connect when scheduling a call that no one showed up to and submitting via web form for no reply. Once I sent an email, I connected with Isis who was wonderful. Repairs were made quickly and efficiently. A bit disappointed in the crushed box I received back when I spent good money to protect the cap before sending to Miami. Thankfully, cap was not damaged in return.
July 15, 2025
Reply from Capillus
Thank you for taking the time to share your experience. We sincerely apologize for the initial difficulty in reaching us and for the missed call—your time is valuable, and we regret any inconvenience that caused. We're so glad to hear that once connected, Isis was able to assist you and ensure your repairs were handled quickly and efficiently.
Regarding the condition of the return packaging, we completely understand your disappointment, especially after taking such care to protect your device. While we’re relieved the cap was not damaged, your feedback is important and has been shared with our team to help improve future handling.
Thank you again for your patience, and for allowing us the opportunity to make things right.
Professional and had a great sense of…
Professional and had a great sense of urgency to address my request. Great customer service!!!
July 14, 2025
Reply from Capillus
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you promptly and professionally. Providing exceptional service is always our priority, and we're grateful for the opportunity to support you. If you ever need anything else, we’re just a message away!
Fast response!
July 11, 2025
Reply from Capillus
Thank you for your review Wendy! We appreciate your support and thank you for choosing Capillus!
A Quality Company
Excellent and responsive customer care. Quick expedited delivery of my Cspillus Pro S1.
July 1, 2025
Unprompted review
Reply from Capillus
Hi Scott,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer care team and that your Capillus PRO S1 arrived quickly. Your satisfaction is our top priority, and we’re grateful for the opportunity to support you on your hair restoration journey.
If you ever have questions or need assistance down the road, we’re always here to help!
Disappointed in Capillus manufacturing ability
I currently have the Capillus MD hat. I have had it for 5 years. I needed a new battery and you no longer provide a 4.6 voltage battery. I was forced to purchase another hat for $2500 when all I simply needed was a new battery. It is awful that you could not manufacture a 4.6 battery.
It is also a shame that you do not make a case for the new Spectrum hat. My old Capillus hat came with a case (it does not fit the new hat) for the hat to protect it when transporting it.
Very disappointed.
Today, June 27th, I spoke to Christina in customer Service and she helped to clarify misinformation that I was given by another rep and the Dr’s office. My hat is still under warranty and there is a battery that can be replaced for my old Capillus hat. The hatcwas converted to use the 4.9V battery and I am able to replace it. Christina will be sending a battery to me. Thank you Christina for your assistance.
June 25, 2025
Reply from Capillus
Hi Monica,
Thank you for updating your review and sharing your experience with us. We're truly sorry for the initial confusion and any frustration caused regarding the battery replacement and carrying case. We understand how important it is to have clear, accurate information when it comes to maintaining your device.
We're very glad that Christina was able to clarify the situation and assist in converting your original Capillus MD to work with the 4.9V battery. It's our goal to support our customers for the long term, and we're pleased that your device is still covered under warranty and eligible for replacement parts.
If there's anything else we can assist you with; now or in the future—please don’t hesitate to reach out. We truly appreciate your patience and the opportunity to make things right.
Too soon to tell how much better this…
Too soon to tell how much better this is from my previous red light hat from another company.
The hat is much larger- to fit all of the diodes, but I like it because it covers more area. The design of the power cord connection to the hat and charger appears stronger than other manufacturers. This is what failed on my previous hat.
I placed my order directly on the website but never received an order confirmation. When I called to enquirer ( charge transaction was completed) I was told the number that I had from the order confirmation which I printed at the time the charge card was processed was not formatted the way Capillus formats there confirmation # ( what I had started with a different series of letters). I had to then ask to have the customer service person search for my order by name - which she never offered. She was quickly able to find the order and expected delivery date.
June 26, 2025
Reply from Capillus
Hi Lesley,
Thank you for sharing your feedback, and I’m glad to hear that you’re enjoying the improved coverage and design of your Capillus device so far. We appreciate you choosing Capillus and taking the time to detail your initial experience.
We're very sorry for the confusion caused by the missing order confirmation. It appears that the email entered at checkout didn’t match your intended address, which is why the confirmation wasn’t delivered. While our system generates the correct order number once the transaction is completed, third-party autofill tools or small typing errors can sometimes result in discrepancies that affect email delivery and order lookup.
I appreciate your patience in reaching out and working with our team to locate your order.
If you’d like us to update your account with the correct email address for future communication, please don’t hesitate to let us know. We’re here to help every step of the way.
Great Customer Service
Isis was extremely helpful and was there to answer all of my questions. I just upgraded from the Capillus Pro to the Spectrum and have only used the Spectrum for a couple of days so I cannot yet let you know the results.
June 24, 2025
Reply from Capillus
Marianne,
Thank you so much for the 5-star review and kind words about Isis! We’re thrilled to hear she was able to assist you and provide the support you needed during your upgrade.
We're excited for you to experience the benefits of the Capillus Spectrum, it’s our most advanced model, and we can’t wait to hear how it works for you over time.
Please don’t hesitate to reach out if you have any questions along the way!
Reply from Capillus
Hello JD,
Thank you for taking the time to leave us a wonderful review! We're happy that we are able to assist you with your issue. Capillus strives to provide excellent service from start to finish.
We hope you enjoy your laser therapy, and thank you for choosing Capillus!
Everything went very well and everyone…
Everything went very well and everyone that I spoke to answered my questions and were all very helpful.
June 17, 2025
Reply from Capillus
Hi Taylor,
Thank you so much for the glowing review! We're thrilled to hear that everything went smoothly and that our team was able to answer your questions. Providing helpful, friendly service is what we strive for, and your feedback truly means a lot to us. If you ever need anything in the future, we’re just a call or message away!
Warm regards,
The Capillus Team
Dear Isis,
Dear Isis,
I hope this message finds you well.
I’m writing to extend my sincere gratitude for the exceptional support you provided during the recent repair process of my Capillus device. Your decision to waive the repair fees and facilitate a complimentary replacement was both generous and deeply appreciated.
I received the new cap last week and was genuinely touched by the thoughtful gesture. I even shared a photo with the Customer Care team as a small token of thanks. From start to finish, your professionalism, responsiveness, and kindness made the entire experience smooth and reassuring.
In today’s world, it’s rare to encounter such genuine care and attentiveness. You’ve not only restored my confidence in the product but also demonstrated the kind of customer service that truly sets a company apart.
Thank you again, Isis, for going above and beyond. It has not gone unnoticed, and I’m sincerely grateful.
Warmest regards,
Nathan Chauhan
June 17, 2025
Reply from Capillus
Hi Nathan,
Thank you so much for your heartfelt review. We’re truly grateful for your kind words and are thrilled to hear that Isis was able to provide the level of care and support you deserve. Your feedback is a powerful reminder of why we do what we do, and it means the world to us.
We're so glad your replacement cap arrived safely and that the entire experience was a positive one. We'll be sure to share your message with Isis and the rest of our team. It will absolutely make their day.
Thank you again for placing your trust in Capillus. We're always here if you need us!
Warmest regards,
The Capillus Team
Capillus was prompt in addressing and…
Capillus was prompt in addressing and resolving my concerns. I am pleased with their service.
June 16, 2025
Reply from Capillus
Hi Mary,
Thank you for your kind words! We're so glad to hear that our team was able to address your concerns promptly and to your satisfaction. Providing responsive and reliable service is always our goal, and it's wonderful to know we delivered on that for you.
Please don’t hesitate to reach out if we can assist you again in the future!
Warm regards,
The Capillus Team
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