Capital Auto Auction Reviews 

734
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 622 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service representatives for being extremely polite, helpful, and thorough throughout the entire donation process. Consumers also mention that the towing service is exceptionally efficient, fast, and punctual, making vehicle pickups incredibly smooth and simple. However, some people mentioned occasional issues with scheduling conflicts or communication delays regarding the exact pickup times. Some reviewers were not happy with unexpected timing changes, missing paperwork handling, or minor coordination hiccups during their interactions. A few individuals felt frustrated by these specific obstacles, though the overall impression remained very positive.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives and... See more

Service

Users describe positive interactions with service, highlighting a seamless and efficient donation process... See more

User experience

Reviewers highlight positive aspects of user experience, noting that everything went smoothly and the online... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt scheduling and... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking an appointment was so easy and informative. I was given all the necessary contact info in case of any situation. The date for auto pickup was very prompt. The driver was courteous and helpful.... See more

Company replied

Rated 5 out of 5 stars

It ended well for me thanks to Stephanie. She agreed to accept a digital copy of my wife's death certificate along with the paper title and a paper copy of my wife's will as she and I were both named... See more

Company replied

Rated 5 out of 5 stars

The communication was very much appreciated. They kept in contact of when they’d be here. Texted to say time frame and we’re here in that time frame. The gentleman who came was courteous and was ab... See more

Company replied

Rated 5 out of 5 stars

Capital Auto has been very thorough Mr communicative. The donation car has not moved in 4 years but the gentleman from Capital Auto was able to get the car moving and onto the tow truck with out is... See more

Company replied


Company details

  1. #1 of 3 best companies in Auction House

Written by the company

Capital Auto Auction has been in business in Washington DC since 1988. As native Washingtonians, we are proud to be doing business in Northeast Washington. On February 4, 1989 we opened our doors in DC. We have sold thousands of vehicles. Our 60,000 sq ft facility is centrally located. We draw customers from DC, and both the Maryland and Virginia suburbs. There is plenty of parking at the auction warehouse, which is right across the street from the Main Post Office. December 11, 1996 we opened Capital Auto Auction of Philadelphia. We now have three big auctions per week held on Tuesdays, Wednesdays, and Saturdays due to the great response in Philadelphia. We are right off of Route 95 at Cottman Avenue. You can’t miss our sign! November 18, 1999 we added our third Capital Auto Auction in Manchester, New Hampshire. We now have auctions weekly, every Saturday, rain, snow, or shine. We look forward to serving our New England neighbors. We are easily accessible to Boston and the vicinity, Route 93N to route 101E, exit 1 on the left. We have vehicles for every budget and need – from family mini-vans, to sports cars, to the occasional boat, camper, and motorcycle. The selection varies from week to week, but there are always good, clean, used cars at excellent prices. The bargains are outrageous!!! We also take vehicles on consignment. We do the advertising!!! We show it off!!! We take the phone calls!!! You sell your car!!! If there is ever a problem with a sale, we at Capital Auto Auction will do everything possible, and fair, to satisfy both the buyer and the seller. Capital Auto Auction is a public car auction…Everyone is welcome. Come and share in the excitement of a live auction!


Contact info

4.8

Excellent

TrustScore 5 out of 5

734 reviews

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4.8

All reviews

(734)

605 reviews in the last 12 months

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Rated 5 out of 5 stars

The process was seamless

The process was seamless, from calling to scheduling to the actual pick up.

June 22, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're delighted to hear that your experience, from scheduling to pickup, was so smooth and seamless. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

The process was easy and the pickup was…

The process was easy and the pickup was completed very professionally

June 18, 2026
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Reply from Capital Auto Auction

We're delighted to hear that you found the process easy and that the pickup was completed so professionally. Thank you for sharing your positive experience!

Rated 4 out of 5 stars

Capital Auction: good job

You did everything you said you would do. On time. Friendly. Oscar the tow truck driver was great

June 20, 2026
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Reply from Capital Auto Auction

We're so happy to hear we met your expectations and delivered on our promises. We appreciate your kind words about our driver!

Rated 5 out of 5 stars

Excellent Experience

Every person that we spoke with was knowledgeable, friendly and service oriented. This was our experience from the contact person for Vehicles for Change to the tow truck driver. Very unusual to have that type of consistency of experience. Thank you!

June 19, 2026
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Reply from Capital Auto Auction

We're so glad to hear that your experience was consistently positive from start to finish! We appreciate you recognizing the knowledgeable, friendly, and service-oriented nature of everyone you spoke with. Thank you for your kind words!

Rated 5 out of 5 stars

Pick up easy and quick

Easy, pleasant pick up driver. Kept informed about arrival and driver was on time.

June 26, 2026
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Reply from Capital Auto Auction

We're delighted to hear that your pickup experience was easy and pleasant, and that you were kept informed about your driver's on-time arrival. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

They called in advance when they were…

They called in advance when they were on their way. They were helpful.

June 26, 2026
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Reply from Capital Auto Auction

We're so glad our team's proactive communication and helpfulness made a positive impression. Thank you for your kind words!

Rated 5 out of 5 stars

Driver let me know the day before of…

Driver let me know the day before of the one hour window for picking up the truck. He arrived on time, letting me know when he was 30 minutes away. He was helpful regarding the paperwork. It was a pleasant experience.

June 25, 2026
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Reply from Capital Auto Auction

We're so glad to hear that our driver provided excellent communication and made your experience a pleasant one. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

The scheduling was clear (the only…

The scheduling was clear (the only hiccup we had was not the fault of the towing company) and the driver was superb. Arrived on time, explained the need to return plates, remove personal data from the car records etc. Also he called the day before and the morning of pick-up. Very efficient and courteous!

June 26, 2026
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Reply from Capital Auto Auction

We are so pleased to hear about your positive experience with our service. It's wonderful to know that our driver's efficiency and courtesy made a difference. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Appreciate the courteous and…

Appreciate the courteous and professional service by everyone. Thanks for what you do!

June 18, 2026
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Reply from Capital Auto Auction

We're so happy to hear you appreciated our team's professional service. Thank you for your kind words!

Rated 5 out of 5 stars

The booking was smooth

The booking was smooth. The driver came on time. Was friendly and professional.

June 15, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We are delighted to hear your booking was smooth and our driver was punctual, friendly, and professional. We appreciate your feedback.

Rated 5 out of 5 stars

Efficient

Efficient, timely and professional

June 24, 2026
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Reply from Capital Auto Auction

We're glad you enjoyed your experience. We appreciate your kind words.

Rated 5 out of 5 stars

The driver call in advance

The driver call in advance, arrived on time, quickly and very efficiently loaded the car and completed the paperwork quickly. He is a very pleasant and professional man.

June 22, 2026
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Reply from Capital Auto Auction

We're so glad to hear about your positive experience! We appreciate you acknowledging our team's professionalism and efficiency. Thank you for your feedback.

Rated 3 out of 5 stars

I never got a call for when they were…

I never got a call for when they were coming. My husband looked out the window and saw the tow truck.
Luckily he could handle everything because I was in a meeting.

June 22, 2026
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Reply from Capital Auto Auction

We appreciate you sharing your experience. We are reviewing our communication process to ensure timely notifications for all our customers.

Rated 5 out of 5 stars

Seamless and worthwhile

Seamless and worthwhile; Pick up arrangements were great. Driver called with a 30 minute heads up. No lost time waiting for anyone.

June 15, 2026
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Reply from Capital Auto Auction

We're so glad to hear your pick-up arrangements were seamless and worthwhile! We appreciate you sharing your positive experience.

Rated 5 out of 5 stars

What an easy experience

The donation and pick up process was so smooth and organized, which took any worries we may have had out of the process.

June 13, 2026
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Reply from Capital Auto Auction

We're happy to hear the donation and pickup process was smooth and organized for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

The driver showed up on time and was…

The driver showed up on time and was knowledgeable and helpful. Great additude to!

June 19, 2026
Capital Auto Auction logo

Reply from Capital Auto Auction

We're glad to hear our driver was prompt, knowledgeable, and helpful. Thank you for your positive feedback.

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