The app is really good and you are able to see well in advance what payments are due, what interest has been charged, and when you payment will be due. Transactions are completed with minimum fuss.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love having a Capital One credit card. It's probably the easiest account to deal with and handle. Their website is simple, clear and easy to navigate. Making a payment is so easy to do and I never... See more
The overall experience of using this card is excellent, from the customer services, the ease at how to use the card , the app is simple and quick to keep up to date with all aspects of making paym... See more
After a slow start in getting pin number, everything now working great. Capitol One keeps you up to date with spending and any changes pending to your account. Have just been advised first statement i... See more
Company details
Written by the company
We believe in helping people succeed with credit. It’s why we give you a guaranteed yes or no before you apply, it’s why we work hard to protect you against fraud, and it’s why we make it easy to manage your account on our award-winning app.
Contact info
United Kingdom
- www.capitalone.co.uk
4.3
Excellent
6K reviews
Asks customers to review
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Its been great experience for this one…
Its been great experience for this one year with Capital One UK.
Excellent customer service and credit increase with ease👏
August 19, 2026
Unprompted review
I'm very happy just don't know how you…
I'm very happy just don't know how you get a increase your lending amount
August 19, 2026
Unprompted review
Wonderful and very useful credit card
Wonderful and very useful credit card! It helped me build up my credit score and gave me more confidence by gradually increasing my initial credit limit.
I’ve had a very positive experience and would genuinely recommend it to anyone looking to build or improve their credit history.
Catalin
August 19, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Don't get an increase
Had the account a year and paid all in time and still no increase, card itself is alright to use, easy getting card information and pin shown
August 19, 2026
Unprompted review
Reply from Capital One UK
Dear Mike,
We appreciate you sharing your experience. We understand your desire for an increased limit after a year of timely payments. We're glad the card is otherwise easy to use.
You can apply for a credit limit increase via mobile app to check your eligibility, but we cannot guarantee any credit limit increase as it's down to our lending policy. We’ll also let you know if your account becomes eligible for a credit limit increase in the future.
If you need more information, please contact our customer services team on 03444 812812 (Monday to Friday 7am - 9pm, Saturday & Sunday 8am - 5pm) to discuss this further.
Kind regards
Deep
Easy to access the account,payment,and…
Easy to access the account,payment,and secure thank u to be part of Capital One
August 19, 2026
Unprompted review
I find it's handy when you have them…
I find it's handy when you have them extra cost it's good to have Capital One Credit Card
July 31, 2026
Unprompted review
Hi it is going really good I love…
Hi it is going really good I love having my card I can save in the capital one card with out sending money to any one thanks
August 19, 2026
Unprompted review
Applying for Capitol One Credit Card
I applied for Capital card and got instant reply of getting approved of £2500 which I really was surprised about it. Got the card and it's perfect.
July 30, 2026
Unprompted review
The statements are too small to read
The statements are too small to read. I can't enlarge it.
August 19, 2026
Unprompted review
Reply from Capital One UK
Dear Edwina,
We appreciate you bringing the difficulty with reading the statements to our attention.
If you're viewing your statements in the mobile app, you can download it and can be viewed by changing the font or display settings on your device you use. I’m sorry for any inconvenience this may cause.
We have a range of specialist support available designed to help people with any vulnerabilities. We can make the necessary adjustments to our service to make sure you’re supported in the right way. You can find this information on our website: https://www.capitalone.co.uk/support/accessibility.
If you do feel you would benefit from large print correspondence, please let us know. You can find information on how to contact us at www.capitalone.co.uk/support/contact-us.
Kind regards
Deep
i recently wrote a 1 star review…
i recently wrote a 1 star review stating what a horrible customer service I had and their respose what to suggest i raise a complaint through their portal or wait in queue to do it over the phone. pretty pathetic response to simply throw the customer into a complicated and ultimate bad system as the way of dealing with issues - clear that they have not intention of addressing the issue and just have processes to fob the customer off and not deal with it. Shockingly bad- and given their high interest rates you would think they would want to take better of a customer that has consistently paid these higher rates over time. Was shocked but now I a am just pissed of due to their total lack of support. And the woman I spoke had a "don't really care attitude"
August 19, 2026
Unprompted review
Reply from Capital One UK
Dear Gregory,
Thank you for taking the time to leave a review.
I'm truly sorry to hear about your frustrating experience with our customer service and the impression that your concerns are not being adequately addressed.
We always aim to provide the best services to our customers, but we’re sorry if we didn’t met your expectations on this occasion. We appreciate any feedback from customers regarding their experiences, as this enables us to improve the quality of our service. We can assure you that customer satisfaction is of paramount importance to us, and we’re constantly striving to improve our services.
Based on everything you’ve said, I would recommend raising a complaint with us if you haven’t received a follow up response on the back of your previous complaint. By doing so, we can investigate everything that’s happened, and ensure we’ve taken the right steps.
You can find information about how to raise a complaint at: www.capitalone.co.uk/support/making-your-complaint. Alternatively, you can raise a complaint over the phone. You can find information on how to contact us at www.capitalone.co.uk/support/contact-us.
If you have already raised a complaint and you’re unhappy with the outcome we’ve reached, our final response will outline how you can escalate your complaint to the Financial Ombudsman Service (FOS), free of charge.
If they agree to take on your case, they will conduct a completely impartial review of your complaint. We’re required to provide them with any information they request from us, and they will communicate with you directly regarding the status of your case.
Kind regards
Deep
No credit limit increase for loyal and transactor customer
I am using past one year with same credit limit that have been offered initially. Even though I never paid single interest free and always making full payment on-time. However, other competitive credit card companies offered me a multiple times auto credit increase.
Afraz Mohamed Ashroff
August 18, 2026
Unprompted review
Reply from Capital One UK
Dear Afraz,
Thank you for taking the time to leave us a review.
I’m sorry we’ve not been able to increase your credit limit. We take a number of factors into consideration when we look to increase a limit. Unfortunately, I’m unable to check why we’ve not been able to do this for you.
You can check on the app at any time to see if we can increase the limit for you. We will also reach out to you if we can increase the limit.
if you’d like to raise a complaint regarding the above, you can find information about how to raise a complaint at:
www.capitalone.co.uk/support/making-your-complaint. Alternatively, you can raise a complaint over the phone. You can find information on how to contact us at www.capitalone.co.uk/support/contact-us.
Kind regards,
Laura
Capital one is efficient and it makes…
Capital one is efficient and it makes daily lifes easy
August 18, 2026
Unprompted review
Easy to use app
Easy to use app, and very pleased with the 0% offerI had
September 25, 2025
Unprompted review
Good card never had a problem using it
Good card never had a problem using it
August 18, 2026
Unprompted review
Excellent customer service
Excellent customer service. Very good company.
August 18, 2026
Unprompted review
Smooth and transparent
Smooth and transparent, appreciated the offer when there were other providers being ridiculous.
July 13, 2026
Unprompted review
Not increasing credit everything is…
Not increasing credit everything is perfect my credit history my score i got increased from all cards still stuck at 200. I don't know what kind of factors they need.!!!
August 18, 2026
Unprompted review
Reply from Capital One UK
Dear Nouman,
Thank you for taking the time to leave us a review.
I’m sorry we’ve not been able to increase your credit limit. We take a number of factors into consideration when we look to increase a limit. Unfortunately, I’m unable to check why we’ve not been able to do this for you.
You could reach out to the Credit Reference Agencies to see if they can provide more information around this. In the meantime, you can check on the app at any time to see if we can increase the limit for you. We will also reach out to you if we can increase the limit.
if you’d like to raise a complaint regarding the above, you can find information about how to raise a complaint at:
www.capitalone.co.uk/support/making-your-complaint. Alternatively, you can raise a complaint over the phone. You can find information on how to contact us at www.capitalone.co.uk/support/contact-us.
Kind regards,
Laura
GREAT ACCESS
THIS CARD I MANAGE ON THE COMPUTER SYSTEM AS I DONT HAVE AN APP AND IT WORKS GREAT FOR ME
August 18, 2026
Unprompted review
Great Capital 1
From applying online to receiving my card and the quickness of online purchases.the app is brilliant too for keeping an eye on my spending limit and balance.plus the options for paying the monthly bill.
August 18, 2026
Unprompted review
Capital One is doing very well…
Capital One is doing very well excellent service
August 18, 2026
Unprompted review
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