With capquest they take their time and are willing to work with you, especially if you're circumstances have changed which mine did, always polite and helpful to me, I've got nothing to say but good t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke to 2 agents and both were very professional and more like a friend . They made what could be a stressful situation run very smoothly
Company replied
It was nice how understanding they were and made me a settlement offer that I could pay.
It was so easy to make payments very helpful online and will be paying my debt of each week didn’t think it would be that easy to make payments brilliant
Company details
Written by the company
Capquest is a credit solutions provider that supports its customers with the repayment of outstanding debt(s).
Contact info
60 York Street, G2 8JX, Glasgow, United Kingdom
- 0333 999 7200
- customers@capquest.co.uk
- www.capquest.co.uk
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Capquest
Hi Joyce,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
In order to understand your experience more, and to ensure there are no unresolved actions still pending, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200. I look forward to hearing from you.
Kind regards, Matthew
Don't let this company with fake…
Don't let this company with fake reviews scare you! If a historical debt is over 6 years old and you've heard nothing for that long, then it's written off! Don't let this company convince you otherwise. They can't do anything!
February 9, 2024
Unprompted review
Reply from Capquest
Hello Jason,
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures. To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan.
If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter. Just because an account defaulted six years ago doesn't necessarily mean that the account is statute barred, however if you believe your account is statute barred, we are happy to look into this further for you.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Very helpful and understanding
February 13, 2024
Reply from Capquest
Hi Tracey,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful and understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
What is going on
I paid an old debt through arrow global Ltd. It’s showing on my credit file and paid and closed. Nearly a year later capquest start sending me recovery letters saying they aquired this debt may 2023 and the balance is outstanding. I’ve called three times and got told the payment history isn’t available so they are unsure if this debt is still outstanding but continue to send me letters about recovering the money while they investigate the issue and no one gets back to me
February 13, 2024
Reply from Capquest
Hello David,
I am sorry to learn that you are being contacted regarding an account that you say has been closed; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. To discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us again on 0333 999 7200.
Kind regards, Matthew
I am in the process of bettering my…
I am in the process of bettering my life but because of this debt I’ve had for nearly 30 years I am unable to apply for another loan until this last loan is resolved. Instead of helping me feels like Capquest are not bothered. How do you expect me to pay off over £3000 when I’m not even working?? Very unhappy customer. Mr naveed Shad
February 12, 2024
Reply from Capquest
Hello Naveed,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
So we can talk in more detail, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200
Kind regards, Matthew
Very proffesional Capquest employee…
Very proffesional Capquest employee easy to talk to no judgement throughout interview.
February 7, 2024
Reply from Capquest
Hi Jean,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Helpful staff
February 5, 2024
Reply from Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Excellent
Excellent, I was very nervous but they were very patient, clear instructions and gave plenty of time.
February 5, 2024
Reply from Capquest
Hi Laura,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was patient. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Spoke to a very helpful and…
Spoke to a very helpful and understanding customer advisor. However I appear to not be receiving any of their text messages and they did not have my updated address, only one from 2020 so I worry what would have happened had I not called then when I did!
February 2, 2024
Reply from Capquest
Hi Eleanor,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful and understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
I am sorry to learn that you are not receiving text messages; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. If this issue is still occurring, to discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200.
Kind regards, Matthew
Very helpful
February 2, 2024
Reply from Capquest
Hi Gillian,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
understanding thankyou
January 30, 2024
Reply from Capquest
Hi Simon,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Reply from Capquest
Hi Ken,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was polite, caring and professional. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Answered my questions and sorted…
Answered my questions and sorted payment quick and no fuss
February 2, 2024
Reply from Capquest
Hi Julie,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
In order to understand your experience more, and to ensure there are no unresolved actions still pending, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200. I look forward to hearing from you.
Kind regards, Matthew
SCAM!
SCAM!
This company wrote to my husband saying owed over £400 for an old credit card with RBS. Never banked with them!
Debt was dated back to 2002!
I called and was sushed at one point when I said can not chase a debt that old (over 5 years written off) and anyway he never had a card with RBS!
I called RBS and they confirmed this is a con.
I will be rasing a complaint and reporting to FCA.
February 1, 2024
Unprompted review
Reply from Capquest
Hello Melanie,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as
I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Reply from Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was polite. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
I have requested a call back 3 times as…
I have requested a call back 3 times as I have to do after 4 and had no response
January 29, 2024
Reply from Capquest
Hello,
I am sorry to learn that you haven't received a call back; I understand how frustrating this must have been for you. We value your time, and I appreciate you making us aware of your negative experience.
Please note call backs are dependent on staffing levels and are not guaranteed. If you prefer you can call us on 0333 999 7200. If any call back is not answered we would continue to attempt to contact you via SMS, telephone and communication via email or directly in the post.
We strive to provide excellent service in a timely manner, and I apologise for any inconvenience this may have caused you. To discuss this further, please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200.
Kind regards, Matthew
Very helpful agent and understood the…
Very helpful agent and understood the situation we are in. Great company to discuss financial burden’s with 👍
Top marks 💯😀
January 26, 2024
Reply from Capquest
Hi Barry,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Hmmm , parasites calling
Fairly recently ive received a letter with a atached letter from Capquest and Arrow ( never heard of either until now ) Their letters are dated mid last year and more recently this year but both in the same envelope
They seem to think ive got or had a credit card from a UK bank with a outstanding balance of XXX , this letter gives no further information however ive never banked or had any credit card from this bank at all . I have been at my current address for ten years or so .never had ANY letters at all from this bank or this sleazy low life 'Arrow ' debt purchasing
Should i just ignore ? But wonder how they got my address
January 1, 2024
Unprompted review
Reply from Capquest
Hello Frank,
We get our details from original clients and trusted third party companies, such as credit reference agencies. We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures. To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Helped me and made me feel calm
January 31, 2024
Reply from Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
THUGS AND BULLIES
Thugs at Capquest still refuse to do anything but bully and blindly believe their ''client'' who has no evidence of what they are instructing Capquest to collect. I sincerely hope this goes to court so they can pay the court fees and ruin whatever reputation they have and hopefully be put out of business. They'll continue to get a daily 1* review until they sort and apologise
January 30, 2024
Unprompted review
Reply from Capquest
Hello,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
No matter how many reviews you leave, only one will count towards our TrustPilot score. As I have explained in my previous replies, I would be more than happy to sort this for you, however you would need to get in touch with us for us to sort this for you. For security purposes I cannot access this account and discuss this in detail with you if you don't call us on 0333 999 7200 or message us through your online portal at: https://portal.capquest.co.uk
Kind regards, Matthew
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