Capquest Reviews 

I hadn’t actually spoken with anyone from the company, but I’d had a number of emails and text messages from them, offering me a settlement on my account. This was really generous and I was able to pay the settlement offer in full.

I have started getting texts from them AGAIN about a debt that I had settled with the original company, this was in 2014, it is time statued anyway but they keep trying their luck! I do not owe anything, when I asked them in 2015 to send me all correspondence of it they also sent me details of two other people who owed money, obviously they didn’t mean to do that, I had all these people’s names, addresses, debts, breaking all confidential rules, when I told them they said oh just throw them away, not doing that that’s my proof of how unprofessional they are. After speaking to someone on citizens advice they told me to ignore the messages. That was a few years ago and now they’re sending texts again. If I could zero points I would.

This is purely based on my interaction with the young lady who picked up my call when I rang. The young lady was very professional and at the same time she was empathetic and seems genuinely want to help and showed concern and interest to the individual meaning me. It’s not just about customer service skills, but she was patient with me listened to what I was saying and re- iterated to w sure she understood the circumstances and at same time not being rude or arrogant and try to belittle or intimidate the person at the other end of the line.

Thank you for your help today means so much very helpful and easy to talk with

Very polite and knowledgeable. Pleasure speaking with him

They have been seriously kind and professional we were ripped off has to pay low monthly payment but we stuck to it no endless text , email or phone call and today I paid it off thank you for not being like Cabot they are awful , ringing and text every single day even when plans in place harassment at its best !
Thank you for caring over the years

The agent was really helpful and put me at ease from the get go, what I initially dreaded to be a stressful & upsetting experience was in fact the complete opposite, I felt like a weight had been lifted once the matter was resolved and an affordable payment plan had been set up.

The person I spoke to polite and guided me through everything quick decision and speedy payout thank you very much

Review by Mr Phillip Watson: Overall experience was good. I had to call the Capquest, since I had sent a letter on 09/04/2026 and received no reply by letter which I had requested.
The Customer Agent Apologised and he was helped me to resolve my query and passed the request over to the relevant customer accounts team.

Not within their power to reduce the ĺack of communication from the company they took over the debt from.

Thank you so much for looking after me

She was really helpful and polite

Clear instructions to make a payment or offer advice

SCAMMERS - GOT MY NUMBER AND TEXTED ME, WHEN I TRIED TO CONTACT THEM THEY COULDN'T GIVE ME INFO, SAYING THEY GOT THE INFO FROM THIRD PARTY

These toothless clowns keep contacting me about an alleged ancient statute barred debt which i have no knowledge of. Ive blocked them on every platform. Parasitical behaviour hoping a few gullible folk might give them some money. Shouldnt be allowed to trade.

Capquest have been very helpful in sorting out my current situation.

Quick to do but problem of once settled it not close down automatically. Quick call and got sorted.

Took account of my circumstances

It was so easy to make payments very helpful online and will be paying my debt of each week didn’t think it would be that easy to make payments brilliant