CapTrader GmbH Reviews 

Mister Rüdiger was very responsive, friendly and we solved the problem with my cap trader account over the phone. He is also very professional. Rating 5/5

Communication between TWS App and android app is poor, needs always several attempts. The TWS user interface is unusable without the help of Gemini. There are only two vital informations you need to see when buying a stock:
1. the ISIN
2. the currency
Both are missing in the default setting and hard to find. Really disappointing when you see all the good ratings.

Jan was helpful dealing with some issues.

The account manager of Captrader, Mr. Vogel, gives you the feeling of being a real customer. The service is characterized by professional competence and professionalism. Thank you very much!

Great broker. Enormous resources at very reasonable cost. I have used 4 other brokers over time but none beats Captrader's personal service (Mr. M Z) and overall cost.
My daughter and wife have joined the the party 2024 with their own accounts.

My 1st Million.
Just started investing and many things go wrong. It feels very safe to have a human to ask. Max Z is my favorite guide. Seems never to tire, mostly on the phone within a day.

Great support! Kind, proactive!
I would recommend this broker!

Trading is smooth but I cannot find the App on the Apple App Store? Why, only on the Android Play Store. Please update the app on the Apple Store for iOS.

Bad. Where do i upload my evidence???

CapTrader finds a new excuse almost every three weeks to not transfer the funds/the depot to another broker as requested and confirmed every time.
The main point is, that this problem is caused bei Senior and Syndikus Positions in the company - Thus those problems are most likely created on purpose as those positions know the transfer processes very well and could have transferred the funds/depot already or even giving the right advice in the first step.
This companies interest and profits seem to come first and they seemingly don´t care about their clients and their money.

I have already written several times in the chat and emailed them asking to disconnect me from CapTrader to IBKR. Didn't receive any response to my inquiries. Complete disregard and disrespect for the customer. Now I'm afraid, there will be some serious problems, and even then I won't get through to them.

Hahn helped me a lot today. Thanks heaps!

The customer support was very quick, professional and helpful. Thank you a lot!
Additionally, the service of the platform is good, especially for people who are mainly saving and investing as it has low monthly fee.

I have enjoyed my support experience with captrader, very professional and helpful responses

I was trying to open an account for a financial institution and it took me very-very long to successfully open it. Despite this, I am very satisfied by the work of CapTrader client support team, specifically by the help of Ilana, who demonstrated high level of professional and client oriented approach. It was a pleasure being in correspondence with her:) All team members were always vary helpful and very attentive to our case.

Terrible service from them and wouldn't recommend.

I wanted to switch from IBKR or Degiro to them when i saw potential advantages compared to competitors... After long delays to answer questions for transfer, I made an application and to my surprised, it got rejected...
well ok maybe it can happen but reason given by their secretary support : "No reasons will be given for this"

Never had a single problem with all 4 other brokers i'm using.
Just wasted my time and refusing to give a motive for rejection. Just Terrible.