Car Registrations Spain S.L. Reviews 45

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making complex processes feel effortless. Many people highlight the excellent service, noting that the team simplifies daunting tasks and provides clear communication from start to finish. Reviewers frequently mention the efficiency and ease of their overall experience, with many appreciating the smooth transitions and the team's extensive knowledge. However, some customers also noted a negative experience with a specific individual, citing unprofessional behavior, which led to significant delays and a lack of clarity regarding the process. These reviewers expressed dissatisfaction with the service provided by this individual and stated they would not use the company again.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the helpful and efficient communication... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used car registration Spain to import my car over from Ireland and can highly recommend. A difficult process was made easy for me from the very beginning and every step forward was handled with due di... See more

Rated 5 out of 5 stars

I used Car Registrations to handle the change of ownership of a car I bought locally. So simple because they had previously done the import way back in 2018 so they had all the sellers details. So qu... See more

Rated 5 out of 5 stars

From start to finish every single member of the team we have dealt with have been fantastic. Nothing is too much trouble and they deal with all aspects in a very professional, friendly and knowledgeab... See more

Rated 5 out of 5 stars

I was hesitant about trying to matriculate my car in Spain but Car Registrations Spain put my mind at ease right from the first tentative enquiry. They advised and supported me through the whole pro... See more


Company details

  1. Tag Agency

Written by the company

We offer a fast, friendly, low cost vehicle import & registration service across the whole of Spain. We take care of all items including headlight realignment etc. to ensure that your vehicle meets Spanish import requirements. If you have a foreign registered vehicle that you would like us to quote you for please don't hesitate to get in touch.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

45 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Thank goodness these guys exist to help…

Thank goodness these guys exist to help navigate the Spanish system, especially when you don't have a digital signature. What I needed was dealt with and completed within 24hrs. Great service and great communication with the team from start to finish.

April 20, 2026
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Rated 5 out of 5 stars

Fantastic service

Really pleased we went with CRS to import our vehicle. Great price, dealt with everything, just so easy compared to trying to navigate ourselves. Very impressed!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

This had become very frustrating as our…

This had become very frustrating as our car was on hold by the spanish tax office, however after many month Roger and his team sorted the issues out. So a big thank you to them all and of course will recommend them to anyone.

February 24, 2026
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Reply from Car Registrations Spain S.L.

David, thank you very much for taking the time to leave this review - we genuinely appreciate it and we’re very grateful for your patience throughout the process.

We know how frustrating it can feel when a vehicle is ready but held up by administrative checks, but thankfully, we got it across the line in the end 💪

Thanks again for trusting us with your import and for recommending us... it means a lot to the whole team.

Rated 5 out of 5 stars

I had a very positive experience with Car Registrations Spain

I had a very positive experience with Car Registrations Spain when re-registering my car onto Spanish plates. I first came across them on Facebook, and when I decided to bring a car to Spain, I asked around for recommendations. I knew a few people who had already been through the process, and one of them had used Car Registrations Spain and highly recommended their services.
From my initial enquiry through their website, everything ran smoothly. I was able to upload all of my vehicle documents easily using a secure link they provided, which made the process straightforward and stress-free. Communication throughout was excellent, with regular updates keeping me fully informed at every stage.
After the vehicle inspection, I returned home, and the team went the extra mile by fitting the new Spanish plates while my car was parked at Alicante Airport, ensuring it was ready for me on my next trip. They also provided a very competitive insurance quote, which I was happy to accept.
Overall, all of the staff were helpful, professional, and pleasant to deal with. Based on my experience, I would have no hesitation in recommending Car Registrations Spain to anyone needing to re-register a vehicle in Spain.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

I am pleased to share my positive experience

I am pleased to share my positive experience with Car Registrations Spain. From my initial contact in December 2024 to engaging their services in May 2025, I consistently received prompt and high-quality responses. The entire team demonstrated professionalism at every stage of the process.

Although I do not typically write reviews, I believe this experience merits recognition, particularly following a recent incident in which my vehicle was involved in an accident. Car Registrations Spain exceeded expectations by offering comprehensive support providing guidance, communicating directly with the insurance company on my behalf, assisting with rental vehicle arrangements, and facilitating claims for associated expenses such as return taxi fares when repairs to my car were incomplete.

I would like to specifically acknowledge Drew Ward, who was instrumental in establishing my original insurance policy and managing the aftermath of the accident. She remained accessible, addressed all inquiries promptly, and upheld a high standard of professionalism throughout.

In addition to Drew, I appreciate the collaborative efforts of the entire team including Chris, Jenny, Louise, and Soraya who worked cohesively to deliver exceptional service. I highly recommend Car Registrations Spain.

January 26, 2026
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Rated 5 out of 5 stars

Cannot recommend them highly enough.

From start to finish every single member of the team we have dealt with have been fantastic. Nothing is too much trouble and they deal with all aspects in a very professional, friendly and knowledgeable manner. They contact you when they say they will do and they do everything they say they will do, even down to taking you to get your car 'MOT'd . I genuinely cannot recommend them highly enough as they made a potentially daunting process so simple.

January 23, 2026
Unprompted review
Rated 2 out of 5 stars

Expensive and dishonest

The process for me began very smoothly and I was informed at each stage what they required from me to proceed with the registration of my Mini One. Unfortunately there were several issues that came up, which included additional charges which made the process much more expensive than I was originally led to believe.
The first problem for me began when I drove 250 miles to Murcia for my car to be collected and taken to the ITV station. It was returned to me with issues with emissions which required a new catalytic converter. The quote given by Car Registration for the necessary work was a massive €1400+. I had to return to Malaga to get a local garage to do the work for around €400 less. I have since learned from a friend making an anonymous enquiry that the garage in Murcia would have done the work for less than €800, meaning Car Registration intended to cream off over €600 for themselves.
The next issue was when my car was returned to me in Murcia part of the grille had been snapped off. I was told it had fallen off during the break testing. They didn’t even try to attach it back of and accepted no responsibility for the damage.
Next, the delays caused by a sticker that needed replacing, which I had not been told about until I questioned when I could expect the car to be fully registered. I had to pay for temporary plates, and was led to believe that the car would be registered before they expired. This was not the case. I returned to Spain and was given a date for the delivery of my plates. The plates did not arrive when promised. When I made multiple attempts to call the office my calls were ignored and they only picked up my call when I made multiple calls once after the other. No real apologies for the delay in getting back to me and denied any wrong doing. In the end I had to take the car to a local company to get new plates printed, at an additional expense to me.
I must say I will not use them again. It is such a shame that my experience was so negative in the end.

January 9, 2026
Unprompted review
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Reply from Car Registrations Spain S.L.

We dispute several claims made in this review and believe it is important to correct the record clearly and factually for future readers:

Costs and transparency

- There were no hidden fees. The additional costs arose solely from serious mechanical issues identified during ITV inspection and an error on the manufacturer VIN sticker, which could not be identified prior to the ITV test.

Emissions / catalytic converter quotation

- The emissions issue was identified only once the vehicle was tested at ITV. As a courtesy to the customer we asked an an independent workshop that we trust to provide a quote, but this was approximately €200 less than the amount claimed in this review and was also based on a worst-case scenario using NEW replacement parts only, including two new oxygen sensors, a new catalytic converter, labour costs and IVA

- The customer was under no obligation to proceed with this work and was entirely free to use a garage of her choosing, which she elected to do.

- We categorically reject the allegation of profiteering. We do not operate a repair workshop and do not profit from third-party mechanical repairs.

VIN sticker

- The ITV station identified an error in the maximum authorised mass shown on the vehicle’s VIN sticker and refused to sign off the paperwork until a manufacturer issued a replacement VIN sticker.

- The ITV station required photographic evidence of the sticker fitted to the vehicle.

- This process was managed entirely by us without charge, including manufacturer liaison, administration, and courier costs.

Temporary (green) plate expiry timeline clarified

- Completion of the VIN correction required the customer to be physically present in Spain, however the customer was out of Spain for almost 3 weeks which delayed final registration

- The vehicle was in fact fully registered on 2 January. The customer did not return to Spain until 5 January, having been outside the country for a significant portion of the period referenced in this review.

- Any suggestion that delays during this period were caused by our actions omits material facts and is misleading.

Spanish number plates - documented timeline

- The customer’s Spanish plates were dispatched by us on 5 January via a next-day courier service (when she was back in Spain) and scheduled for next working day delivery before 2pm.

- When the courier failed to deliver as scheduled, our team proactively arranged for plates to be produced locally, liaised directly with the plate supplier, provided official documentation, and offered to cover or reimburse the cost in order to minimise inconvenience.

Alleged vehicle damage

- No part was “snapped off” the vehicle.

- A grille section detached during brake testing due to it already being loose and was placed safely inside the vehicle. No damage was caused.

Communication

- We do not ignore customers. As a high-volume import company, calls cannot always be answered immediately during peak periods; however, missed calls are returned and customers are kept informed throughout the process.

To summarize:

- No hidden fees were charged
- No additional administrative costs were billed
- No charges were made for resolving the VIN issue
- No attempt was made to profit from repairs

As always, our team acted professionally throughout and worked to resolve each issue efficiently and fairly, within the constraints of the customer’s visits to Spain. We absolutely stand by the service provided and strongly dispute the accuracy and omissions contained in this review.

For balance, we maintain a 4.3 rating on Trustpilot and have many hundreds of positive customer reviews across other platforms and our own website. Trustpilot’s own AI-generated summary notes consistently excellent service, professionalism, and clear communication. We believe this wider body of feedback provides a more accurate reflection of our business and the service we deliver.

Rated 5 out of 5 stars

Helpful and supportive through the whole process

I was hesitant about trying to matriculate my car in Spain but Car Registrations Spain put my mind at ease right from the first tentative enquiry. They advised and supported me through the whole process and made sure that each step was quick and easy.

Brilliant service, almost made it fun and o question was too much trouble for them. No hesitation in recommending them

December 1, 2025
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Rated 5 out of 5 stars

This is now the 5th car that ca…

This is now the 5th car that ca registrations have imported for us. The service has been excellent even when my car kept failing emissions. I do recommended them and if my wife lets me buy more cars from uk i will definately used them Again
Noelio

November 17, 2025
Unprompted review
Rated 4 out of 5 stars

Third Porsche by CarRegistrationSpain…

We have just had our third Porsche registered through Car Registrations Spain and every time we have been totally happy with their service (even if they keep getting my name wrong, just joking and not a problem)
I would recommend anyone to use them for price and quality

November 3, 2025
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Rated 5 out of 5 stars

Top quality service

Used car registration Spain to import my car over from Ireland and can highly recommend. A difficult process was made easy for me from the very beginning and every step forward was handled with due diligence from the wonderful and polite full staff. A great team and service that deserves nothing less than five stars. Thanks again for everything

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Mercedes-Benz

Hi got my mercedes eclass on spanish plates .vary happy with will overall service from start to finish 😀
Going to get my van on spanish plate aswell with them .it's easier than you think
Regards Liam

August 31, 2025
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Rated 5 out of 5 stars

Fantastic Company

To say I was nervous with the whole process was an understatement (the main factor here was whether I was doing the right thing with our car). However, right from the start and at every stage, I was advised, guided, reassured and given solutions by the team in the event there might be any complications (which there wasn’t !). Whilst everyone was helpful, most of my communication was handled by Jenny and Ashleigh. Everything was simplified; even to the point of sorting out my ITV. You guys are an absolute credit to the company. Drew was also amazing in organising such a competitive car insurance policy. I can’t thank you enough for making (what I imagined), a stressful process, so simplified and cost effective. Thank you all again. Sarah

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Just a regular client

This company, helped me import my Irish car. Looked after all paperwork and new plates. Also continue to assist with ITV. No hesitation in recommending them. Almost forgot the most important bit, team are great 👍

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless International Car Transfer – Highly Recommended!

Transferring a car between two countries sounded daunting, but this team made it feel effortless. From start to finish, the process was handled with professionalism, clear communication, and impressive attention to detail. Every step was smooth, and the handover was flawless.
Special thanks to the proficiencies of Ashleigh, Kate, Jenny, Louise, Chris, Drew, and Roger—their expertise and dedication truly stood out and made all the difference.
Huge thanks to the entire team for making what could have been a complex experience so straightforward. I wouldn’t hesitate to recommend them!

July 23, 2025
Unprompted review

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