Banner for car360

car360 Reviews 

4,437
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 902 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional customer service, noting that sales representatives are wonderfully patient, kind, and responsive throughout the entire purchase journey. Consumers find the online car buying process remarkably straightforward, transparent, and completely stress-free, making it very easy to purchase quality vehicles unseen. Many buyers are truly delighted with their new automobiles, describing them as pristine, immaculate, and matching their highest expectations perfectly upon delivery. However, some reviewers were not very happy with occasional communication gaps and experienced difficulties when seeking follow-up assistance regarding vehicle issues after delivery.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting helpful and professional customer service from... See more

Product

Customers had positive experiences with product, noting that vehicles often arrive immaculate and exactly as... See more

Service

Consumers find service to be positive, highlighting a smooth, straightforward, and professionally handled... See more

User experience

People report positive experiences with user experience, highlighting a stress-free and straightforward... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car360 made getting my new car genuinely easy. Harry R’s customer service was excellent from start to finish — clear communication, quick responses, and shows staff actually care. The car arrived ex... See more

Company replied

Rated 5 out of 5 stars

I recently bought a 2021 Corsa‑e from Car360, and the whole experience was genuinely stress free from start to finish. Brandon, who handled the sale, made everything incredibly easy. There was no p... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Car360. We knew exactly which car we wanted and decided to buy it online, so we only needed to travel down to collect it. The whole process was very straightforward and smooth fro... See more

Company replied

Rated 5 out of 5 stars

First time I bought a car outside the franchise network. In this case a BMW i4 which was £4-5k less expensive than buying from a BMW dealer. Car360’s TrustPilot scores were a big part of taking the pl... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.

Why customers choose car360?

Written by the company

1. EV specialists
From the workshop to customer care, every car360 team member is fully trained in electric vehicles.
2. Certified Battery Health Checks
Independent battery reports trusted across Europe. Real-world diagnostics on health, performance and charge cycles — not guesswork
3. 100-point inspection
Mechanical, cosmetic, charging system, brakes, tyres and safety — every car checked top to bottom before it's listed.
4. Real EV experts
We keep things 100% online, but you’re never on your own. Our EV specialists are here to guide you from reservation to delivery with honest, expert support.
5. Award winning service
Highly Rated by AutoTrader. Trusted by thousands

Our money-back promise

7-day money-back guarantee

Take your EV home, drive it on your real-life commute, and return it within 7 days for a full refund if it isn't right.

Contact info

Promotion box for car360

8.9% APR on every EV in stock

Backed by trusted finance partners

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,437)

885 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Very efficient transaction, staff so helpful and knowledgeable, refreshing to find a company who really know and understand EV’s

July 1, 2026
car360 logo

Reply from car360

Hi Joanna,

It is so good to know the team were able to answer all your EV questions properly. Thanks for putting your trust in us.

From the car360 team

Rated 5 out of 5 stars

The experience was very pleasant from…

The experience was very pleasant from start to finish. I found what I wanted on the website, reserved it and was promptly called by a member of the team. They talked me through the whole process and I received my car within a week

July 1, 2026
car360 logo

Reply from car360

Hi Sally,

From reservation to delivery in a week is the kind of thing we love to hear. Thanks for choosing car360, and enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

Kira was amazing and handled my…

Kira was amazing and handled my purchase of a car very professionally

July 1, 2026
car360 logo

Reply from car360

Hi Edward,

Kira is brilliant at making the whole process feel straightforward and stress-free. Thanks for taking the time to let us know about your experience.

From the car360 team

Rated 5 out of 5 stars

Car360 are amazing to deal with

Car360 are amazing to deal with, from the first contact all the way through the process they kept in touch and answered all questions asked. My contact was Harry Redler and he was great to deal with and very responsive to my questions. I would highly recommend car360 for their excellent service and professional support.
Ken Edwards.

June 30, 2026
car360 logo

Reply from car360

Hi Ken,

Thanks for the kind words about Harry, we will make sure he sees this. It is brilliant to know the whole process felt supported from start to finish. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

First time buying a car online

It was our first time buying a car online. I can't lie and say I wasn't sceptical. No matter how you look at it, it's a huge commitment to purchase something so big without seeing it first.

But the whole process has been great. From first contact, answering our weird questions, easing us through the process - it was well thought out from start to finish.

Ellie has been an absolute star getting us sorted.

The car arrived extremely well prepared and is everything we hoped it would be. I wouldn't hesitate to do it again.

June 22, 2026
car360 logo

Reply from car360

Hi Anthony,

Buying a car without seeing it first is a big leap of faith, so thanks for putting your trust in us. We will pass your kind words on to Ellie too, she will be made up to hear this.

From the car360 team

Rated 5 out of 5 stars

Insainly simple

I purchased my first EV through car360 and traded in my old car. The experience was extremely easy. In fact, the service was so good and simple that my wife thinks it was too good to be true.

I did mess up handing over my V5 document (gave them an old addressed one by mistake) for my old car. However, they were more than understanding and the issue has now been resolved (my fault, not theirs).

I wanted to give special thanks to Ellie. She facilitated the whole process, was consistently friendly and very helpful.

I change my cars infrequently, but I would use them again and I would recommend to a friend.

June 24, 2026
Unprompted review
car360 logo

Reply from car360

Hi James,

Ellie is brilliant at making the whole process feel straightforward, so thank you for the kind words about her. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Outstanding service Brandon was first…

Outstanding service Brandon was first class and managed the whole process very well. First time I have ever brought a car outside main dealerships and with the warranty options and focus on electric cars I would recommend to anyone! Simon b

June 25, 2026
Unprompted review
car360 logo

Reply from car360

Hi Simon,

Brandon will be really pleased to hear that, so thanks for taking the time to let us know. Brilliant that you felt confident enough to make the switch away from the main dealers, and we hope you love the car!

From the car360 team

Rated 5 out of 5 stars

Really great support from Spence

Really great support from Spence, he answered all my questions and I never felt pushed into purchasing or upsold on anything I didn’t want. Super helpful info from John that delivered the car, he made sure I was happy and explained all the features of the car to me. Really, really, positive experience, really happy with the standard of the car it was really clean and just as described.

June 26, 2026
Unprompted review
car360 logo

Reply from car360

Hi MichelleA,

Thanks for the kind words about Spence and John, it sounds like they both looked after you really well from start to finish. The car being exactly as described is something we take seriously, so it is brilliant to know you were happy with it.

From the car360 team

Rated 5 out of 5 stars

First EV, would recommend Car360!

From the moment I was contacted by Spencer Duru, I knew he had every interest in getting me the car I wanted; even when we had a small hurdle, this was quickly resolved due to Spencer’s interest in doing everything he could to get the deal over the line. Absolutely nothing I can say that was negative about my experience from buying my first EV at Car360. It’s very likely that I’d be using them again in the future if/when I decide to purchase a new EV - but for now, I couldn’t be happier with how perfect my Q4 Etron is. Also to mention, the car was in an outstanding condition; also very clean.
Again, massive thanks to Spencer Duru for helping me throughout the process, he couldn’t have done anything more for me - thank you!
Would definitely recommend Car360!

June 25, 2026
Unprompted review
car360 logo

Reply from car360

Hi Ellis,

Thank you for the kind words about Spencer, it is brilliant to hear he went the extra mile to get that Q4 Etron sorted for you. We are here if you need any further assistance.

From the car360 team

Rated 5 out of 5 stars

Effortless

It was my first time getting a car without physically seeing it beforehand.
I'd looked at a few cars at Car360 but as is usually the case with great deals you've got to strike fast otherwise someone else will beat you to it.
However I had Chance as my advisor & he was on hand to help in every way I needed making sure I knew about any new cars that had become a available & how much each car would cost including the extended warranty to put me at ease & trying to figure out the best deal possible and to accommodate me for the delivery.
Would highly recommend anyone looking for their new car to go to Car360 first.

June 26, 2026
car360 logo

Reply from car360

Hi Danny,

Buying a car without seeing it first is a big leap of faith, so it is good to know Chance kept you in the loop every step of the way. Thanks for putting your trust in us, and we hope the car is everything you expected!

From the car360 team

Rated 5 out of 5 stars

So far brilliant

So far brilliant. Was extremely sceptical about their selling model. But needn't be worried. Admittedly only had the car 1 day , but everything that was promised has been forfilled . I have bought.many cars in my time but this was the easiest by a country mile. Car was as described. PX non issues. Danveer was great and kept me informed . Credit to the business. Not pushy from the start. If you are sceptical like I was ..Don't be !

June 26, 2026
Unprompted review
car360 logo

Reply from car360

Hi Mark,

Danveer is brilliant at keeping people in the loop, so thank you for the kind words about him. Scepticism is totally understandable, and it is always good when the experience speaks for itself. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Very good customer service

Very good customer service, kept me informed throughout the whole process. Car was in condition as described. Would recommend.

June 25, 2026
car360 logo

Reply from car360

Hi,

Thanks for taking the time to let us know about your experience. Keeping you in the loop throughout is something we really care about, so it is good to know that came through. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Excellent customer service

After spotting the car I was looking for on auto trader I was led onto the Car360 website. I found the website easy to navigate and it gave me all the information I needed and the confidence to ring up the company to enquire about the car. I got through to Harry who explained how the whole buying process worked and said that my old Fiesta could be taken in part exchange. I had intended to go to Car360’s premises to look at the vehicle (a 90 minute drive) but decided against it when Harry told me about their 7 day returns policy. A week later, after receiving and paying the invoice, my new car was delivered and my Fiesta taken away. The whole process went smoothly with Harry always ready to answer my questions and put my mind at rest. I’m very happy with my new electric car and would highly recommend Car360.

June 24, 2026
Unprompted review
car360 logo

Reply from car360

Hi June,

Harry is brilliant at putting people at ease, so thanks for the kind words about him. Really glad the 7-day money back policy gave you the confidence to skip that 90-minute drive!

From the car360 team

Rated 5 out of 5 stars

Fantastic Experience

Very easy company to deal with, Friendly staff that don’t make you feel rushed into the purchase of your new car, would 100% use these guys again!

June 27, 2026
car360 logo

Reply from car360

Hi Conor,

Taking your time over a big purchase like this is so important, and we are really pleased you felt comfortable throughout. Thanks for putting your trust in us, and we look forward to helping you out again in the future!

From the car360 team

Rated 5 out of 5 stars

Great service from Car 360

Great service from Car 360. Really helpful and everything was explained as I went along. Would defiantly recommend them if you are in the market for an electric vehicle.

June 19, 2026
car360 logo

Reply from car360

Hi Roger,

Thanks for putting your trust in us, and it is brilliant to know the whole process made sense from start to finish. We hope you love the car!

From the car360 team

Rated 5 out of 5 stars

I got what I was promised when I was…

I got what I was promised when I was promised

June 25, 2026
car360 logo

Reply from car360

Hi Mr Dascalu,

That is exactly how every purchase should go. Thanks for taking the time to let us know about your experience.

From the car360 team

Rated 5 out of 5 stars

My new car was delivered today… perfect…

My new car was delivered today… perfect condition!! Chance the sales consultant was excellent, he helped me every step of the way during the purchase and made the experience a pleasure. Andy, the delivery driver, was also a pleasure to deal with, professional and accurate with his admin and great nature.
10 out of 10 guys thank you.

June 25, 2026
car360 logo

Reply from car360

Hi Martin,

Chance and Andy will both be really pleased to hear this, so thanks for taking the time to let us know. Enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

Very professional and helpful customer…

Very professional and helpful customer service. Prompt replies and every bit of information I required was supplied with ease. Would recommend and use again.

June 19, 2026
Unprompted review
car360 logo

Reply from car360

Hi Adam,

Thanks for putting your trust in us, it really does mean a lot. Prompt communication is something we take seriously, so it is brilliant to know it made a difference for you.

From the car360 team

Rated 5 out of 5 stars

Excellent customer service from start to end

Excellent customer service from start to finish. I got the car I wanted, and it was delivered on time. The delivery chap explained all the features before he left which was valuable as this was our first electric car. The sales experience was also great - credit to Chance Lewis for his professionalism and patience.

May 21, 2026
Unprompted review
car360 logo

Reply from car360

Hi Steven & Chrissi,

Chance is brilliant at taking his time with customers, so thanks for the kind words about him. It is great that the delivery driver walked you through everything too, especially with it being your first electric car.

From the car360 team

Rated 5 out of 5 stars

Amazing Service

Everything was super from start to finish! Must admit I was very nervous paying upfront as hadn’t test drove or seen car however Kira put my mind at ease & talked me through everything! Car is exactly as described. Can’t recommend this company enough5⭐️Thank you so much! 🤩

June 17, 2026
car360 logo

Reply from car360

Hi Claire,

Kira is brilliant at helping with exactly those kinds of nerves, so it is wonderful to hear she made the whole process feel manageable for you. Thanks for putting your trust in us with such a big decision.

From the car360 team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look