Ordered 3 fur coats now from these ladies and panic set in when 3rd one had a shipping problem but after a message fired off to them they very quickly came back to me letting me know it was safely on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always buy from Caramella and honestly couldn’t love them more! Every single time I’ve contacted them, I’ve had the quickest response – their customer service is genuinely amazing and they never fai... See more
Company replied
Obsessed with my new Everly knitted lounge set from Caramella 🤍 It’s honestly so soft and comfy! The perfect mix of cosy and chic. The quality feels amazing, and the fit is super flattering (the car... See more
Company replied
Caramella are honestly such a lovely brand. Their customer service is amazing — they’ve always been so helpful with any questions I’ve had, and even managed to get me my order last minute when it was... See more
Company replied
Company details
Written by the company
Www.caramellauk.com
Contact info
CARAMELLA HQ, CH43 3DT, PRENTON, United Kingdom
- 03330154040
- CUSTOMERSERVICE@CARAMELLAUK.COM
- www.caramellauk.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CARAMELLA
Hey Mia!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
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Always extremely helpful with a fast…
Always extremely helpful with a fast turnaround on gorgeous quality pieces, highly recommend ⭐️⭐️⭐️⭐️⭐️
November 14, 2025
Unprompted review
Reply from CARAMELLA
Hey Lee!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
love all my past 5 orders
love all my past 5 orders, would recommend this brand for good quality clothing and super comfortable
February 4, 2026
Unprompted review
Reply from CARAMELLA
Hey Lyd!
We are so glad you are happy with all your orders!
We hope to see you shopping with us again soon!
Caramella🤎
Very quick response and dealt with the…
Very quick response and dealt with the issue and resolved it straight away for me.
February 9, 2026
Unprompted review
Reply from CARAMELLA
Hey Rebecca!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
I absolutely love my two-piece set ❤️
I absolutely love my two-piece set from Carmella, amazing quality and super fast delivery. I’ll definitely be purchasing again! Need more office stuff
February 1, 2026
Unprompted review
Reply from CARAMELLA
Hey Makada
We are so glad you are happy with your co ord from us!
We hope to see you shopping with us again soon!
Caramella🤎
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Recently bought a lounge set from…
Recently bought a lounge set from CARAMELLA and the quality is so good! I love it! Definitely will be purchasing another one!
January 16, 2026
Unprompted review
Reply from CARAMELLA
Hey Emma
We are so glad you are happy with your order from us!
We hope to see you shopping with us again soon!
Caramella🤎
Excellent service and delivery co ord…
Excellent service and delivery co ord suit was of high quality
February 7, 2026
Unprompted review
Reply from CARAMELLA
Hey Stephen
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Outfit was gorgeous and arrived so…
Outfit was gorgeous and arrived so quickly x
February 2, 2026
Unprompted review
Reply from CARAMELLA
Hey Hollie!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Absolutely love this co ord
Absolutely love this co - ord EVERLY in stripe - amazing quality, gorgeous colour. Quick delivery - definitely a must have x
January 12, 2026
Unprompted review
Reply from CARAMELLA
Hey Catherine!
We are so glad you are happy with your EVERLY! it's our personal favourite!
We hope to see you shopping with us again soon!
Caramella🤎
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The best
such good quality clothes and amazing customer service, the clothes are so pretty and I love them
February 3, 2026
Unprompted review
Reply from CARAMELLA
Hey Christie!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Amazing quality
I bought the striped lounge wear set and just love it! So comfortable and such good quality as always. Thank you!
January 31, 2026
Unprompted review
Reply from CARAMELLA
Hey There!
We are so glad you are happy with the EVERLY in Mocha Stripe! it's our personal favourite!
We hope to see you shopping with us again soon!
Caramella🤎
Very unhelpful
Very unhelpful, I bought a set which shrunk in the wash which I put on the coldest setting. Wasn’t able to wear this set so Sent back and they wanted me to pay shipping to receive my own parcel back. Would not order from this company again. Such a big company and they can’t even ship the parcel back or help me.
January 27, 2026
Unprompted review
Reply from CARAMELLA
Hey Olivia,
Thank you for taking the time to share your feedback, we’re sorry to hear about your experience.
Our team has carefully reviewed the returned item, and after inspection, we did not find the set to be faulty. The item was assessed in line with our quality standards and care guidelines.
As outlined in our returns policy, when an item is deemed not faulty, return shipping costs are the responsibility of the customer. We understand this can be disappointing, and we appreciate how frustrating it is when an item doesn’t work out as expected.
We do take all feedback seriously and will continue to review it as we work to improve our customer experience. Thank you again for bringing this to our attention
Caramella x
Happy customer!
Customer service has always been really helpful and prompt in responding and getting my issue sorted quickly and efficiently. Could never fault the quality of clothing, always happy with my purchases!
January 26, 2026
Unprompted review
Reply from CARAMELLA
Hey Nicole
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
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I have been ordering from Caramella for…
I have been ordering from Caramella for years now, always happy with my purchases. Customer services are always so helpful and respond quickly. Recently ordered a co-ord the fit and quality is amazing!
January 23, 2026
Unprompted review
Reply from CARAMELLA
Hey Kate
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Reply from CARAMELLA
Hey Leslie!
We are so glad you are happy with the CELESTE Jeans, they're our personal favourite!
We hope to see you shopping with us again soon!
Caramella🤎
Shopped with Caramella a few times and…
Shopped with Caramella a few times and usually really good quality. The most recent time the quality was not as good, however Eve from customer service handled it really well and gave me store credit. Won’t let this stop me from ordering again though! X
January 21, 2026
Unprompted review
Reply from CARAMELLA
Hey Katie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Have been waiting for the oatmeal set…
Have been waiting for the oatmeal set to come back in for a little while, ended up ordering the brown as it hadn't come back and the day after it came back in, sent a message and was responded to almost immediately, my order was amended right aaay and I have now got what I wanted originally. Thank you so much for your help so happy x
January 20, 2026
Unprompted review
Reply from CARAMELLA
Hey Morgan
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
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5 stars from me!
I have shopped from CARAMELLA many times before, their clothing is great quality, very stylish & their customer service is great! Receive replies very quickly! Highly recommend girls! :)
January 1, 2026
Unprompted review
Reply from CARAMELLA
Hey Katie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
I ordered through ticktok live
I ordered through ticktok live! The girl I spoke to was so helpful and kind! I received my items within 2 days of the order being placed and wow! When I tell you the material is next level! I love how high end the dress looks and I don’t need to break the bank to get it! I Normally really struggle with my confidence but when I put this dress on I felt so sexy!
Thank you so much!!
January 18, 2026
Unprompted review
Reply from CARAMELLA
Hey Georgia
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Love CARAMELLA clothing and shopping experience!
Discovered CARAMELLA recently and have experienced great customer service, clothing and support throughout. Great retailer!
January 15, 2026
Unprompted review
Reply from CARAMELLA
Hey Karen!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
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