Caravan and Motorhome Club (previously The Caravan Club) Reviews 

15,313
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,807 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally clean facilities, beautiful scenic locations, and very helpful staff across the entire network. Visitors frequently mention the spacious pitches and note that the online booking system is very convenient and easy to use. Conversely, a small portion of people felt that pitch fees have become quite expensive due to recent dynamic pricing structures. Some reviewers were not happy with encountering outdated amenities, strict rules, or occasional noise issues at specific sites. A few visitors also mentioned that certain camping areas lacked proper Wi-Fi connectivity during their stay.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting warm welcomes and helpful assistance upon... See more

Website

People report positive experiences with website, noting that the web site is informative and easy to use.... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting clean and well-maintained... See more

Location

Clients share positive opinions on location, highlighting beautiful surroundings with breathtaking views,... See more

Price

Reviewers mention ambiguous feedback about price, noting that while nightly costs between forty and fifty... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Not happy with some sites that have the family camping , lodges and safari tents , it’s turned some sites into noisy holiday camps . As the people hiring them don’t belong to the club so don’t think... See more

Company replied

Rated 4 out of 5 stars

The one thing which lets you down throughout your network is the lack of good free Wi-Fi. When so many places provide a reliable free service, you continue to fall short. I would have thought it could... See more

Company replied

Rated 4 out of 5 stars

Extremely clean and well run-staff were very helpful and went out of their way at times.The alterations are a great addition to what was already a good site.The only issues we encountered wwere poor W... See more

Company replied

Rated 4 out of 5 stars

Great selection of sites throughout the UK. Sites maintained to a very high standard, with large pitches and clean and modern facilities.Wardens are usually very helpful and friendly and online bookin... See more

Company replied



Company details

  1. Holiday Accommodation Service

About Caravan and Motorhome Club (previously The Caravan Club)

Written by the company

The Club was formed in 1907 as ‘The Caravan Club’. 110 years later in 2017 we wanted to reflect our broadening membership and became the ‘Caravan and Motorhome Club’.

We are an inclusive club, representing the interests of over 1.1 million caravanners, motorhomers, campervanners and campers providing our members access to over 2,700 quality campsites across the UK and Europe.

As the No. 1 rated UK touring club, our purpose is to help our members get more from the great outdoors.

UK holidays
Overseas holidays
Caravan Cover
Insurance

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.3

All reviews

(15,313)

1,694 reviews in the last 12 months

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Rated 5 out of 5 stars
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Mr and Mrs A Thomas, We're happy to hear you enjoyed your experience. We appreciate your positive feedback! Happy touring! ~Louisa, Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

I personally think the club do a good…

I personally think the club do a good job sites are clean and tidy most wardens are very helpful you get the odd one thats a bit grumpy , but thats life 😂

August 27, 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Alan, Thank you for your review and for taking the time to share your thoughts with us! We are delighted to hear that you think the Club does a good job and that you find our campsites clean and tidy. Our site teams always aim to provide high standards of service and a warm, welcoming environment for all of our members and guests. We look forward to welcoming you back on site for many more great touring adventures! ~Louisa - Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

Sites always tidy facilities always…

Sites always tidy facilities always kept clean and wardens friendly and helpful. The only downside are the prices on popular sites quite expensive

August 27, 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Jean, Thank you for your review! We are delighted to hear that you found our UK Club campsites tidy, the facilities clean, and our Site Staff friendly and helpful. To offer choice for every budget, we provide a wide variety of campsite locations and pitch types across our network, with members saving £15 per night on every stay. We look forward to welcoming you back on your next UK touring adventure! ~Louisa - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Spot on

Since we joined 18months ago we have stayed at 5 different locations in the UK and found them all to be very well looked after, toilets/showers blocks always clean as as the sites. We have found the staff very friendly and helpful on all sites visited.

August 27, 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Bob, Thank you so much for your wonderful review! We are delighted to hear how much you have enjoyed your first 18 months of membership across five of our UK Club campsites. It is fantastic to know that you found the sites and shower blocks so clean and well looked after. Our Site Staff work hard to provide a warm welcome and excellent service, so they will be thrilled with your kind comments. We wish you many more memorable touring adventures as you continue to explore with us! ~Louisa - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

A peaceful retreat.

A peaceful retreat,beside lakes in glorious weather.
Just one of the many CL sites which CMC have for their customers. Easy booking process from owners.
Good information on website.

August 27, 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Mrs, We are so pleased to hear you enjoyed a peaceful retreat by the lakes and experienced such glorious weather during your stay. It's wonderful to know that our booking process and website information were helpful for you. Happy touring! ~Louisa, Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Every time we go to a campsite it’s…

Every time we go to a campsite it’s great, the welcome,the site shower blocks etc all great.. Also if you need to phone with a query all the staff are friendly and knowledgeable. An excellent service all round. Thank you 😊

August 27, 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Mrs Marion Le Page, thank you for your fantastic review! We are so pleased to hear that you consistently enjoy your campsite visits, from the warm welcome to the excellent facilities. It's wonderful to know our staff are always friendly and knowledgeable when you contact us. Ella - Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

Not visited many so far but what we…

Not visited many so far but what we have found are good

August 27, 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Jon, We're glad to hear you've had good experiences with us so far. We appreciate your positive feedback! Ella - Caravan and Motorhome Club Social Media Team

Rated 2 out of 5 stars

Noisy and unruly site

Not recommended in August. Site was full of noisy families, loud music both from outfits and cars. No regard for others' privacy, cutting across people's pitches. Kids racing round on motorised bikes. Mass games of hide and seek around pitches and facilities block, long after dark. Even a boy on a scooter racing up and down inside the ladies. Dirty dishes washed in laundry regularly. Litter and even full bags of rubbish just dumped. Fire warnings not heeded, witnessed 2 campers pitch so close, that their roll out awnings touched, then lit their bbq underneath, frightening in the present climate. A couple of pitches were left in such a terrible (and hazardous) state that it took staff several hours to clear them. It just felt like a total free for all. I'm not sure what the site staff are supposed to do to manage such a huge issue. Frankly if people won't follow reasonable rules they should not be allowed to renew their membership. I've spent 12 weeks on CAMC sites this year, but I'm sure other commercial sites must be better than this particular site.
Oh, did I mention the dead rat that was under the drinking water grid for several days? We were relieved to leave frankly, just not what we expect from CAMC.

August 23, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Rona, we are truly sorry to hear that your recent stay with us in August was not up to the standard you expect from us. We sincerely appreciate you taking the time to provide such detailed feedback regarding the issues you encountered, from the noise and lack of privacy to the concerns about cleanliness and safety. We understand how frustrating and disappointing these experiences must have been, especially after spending 12 weeks on our sites this year. Please be assured that we are taking your comments very seriously and will be reviewing them with the site management team to address these concerns thoroughly. We are committed to ensuring a comfortable and enjoyable experience for all our guests. Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Theresa,

Thank you for your wonderful review! We are so pleased to hear that you enjoyed your stay and found our site well-maintained and our staff welcoming.

Dan - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Service pitch and much more, brilliant!

Service pitch, well presented site, helpful and friendly wardens, peaceful and beautiful site and surroundings, layout of site with open areas and quiet glades, walks on site and off site forest walks minutes away from the site. Short drive to historic Carlisle with the cathedral and castle well worth visiting plus many shopping areas some car free, Hadrians Wall 5 stars for the army museum and Vindolanda which you need a day for, Solway Firth scenic drive.
Yes we enjoyed ou stay!

August 26, 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi David,

We are so pleased to hear that you enjoyed your stay with us! It sounds like you had a wonderful time exploring the local area, from the historic sites of Carlisle to the beauty of Hadrian's Wall and the Solway Firth. We are delighted that you found our site peaceful and beautiful, and that our wardens were helpful and friendly.

Dan - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Great location

Great location. Easy walk to centre.
On site food twice a week
Spacious pitches
Clean and comfortable showers
Staff very friendly and helpful

August 21, 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Rosemary,

Thank you for your wonderful review! We are so pleased to hear you enjoyed our great location, spacious pitches, and clean facilities. It's fantastic to know our staff made your stay even more enjoyable. We hope to welcome you back again soon!

Dan - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Sam the Man

Had to move my dates for a week away in Anglesey. Tried changing them on the website with no joy, so called to speak to an operator. I got through to Sam. What a charming, patient and helpful operator he was. Made the changes for me in a flash. What I thought was going to be a complicated matter, turned out to be the complete opposite.
Thanks to Sam
Cheers!!!

August 26, 2026
Unprompted review
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Julie,

We are so pleased to hear about your positive experience with Sam. It's wonderful to know that we could assist you efficiently with your date changes for your Anglesey trip, turning a potentially complicated situation into a smooth process. We appreciate you sharing your kind words.

Dan - Caravan and Motorhome Club Social Media Team

Rated 3 out of 5 stars

It asks me to leave a review

It asks me to leave a review. Then the page jumps to another before i get time i mean 2 seconds. So no i cant leave a review.

August 26, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Jacimay, We appreciate you taking the time to share your experience. We understand how frustrating it is when a page redirects too quickly, preventing you from leaving feedback. We are actively looking into this technical issue to improve our review process. Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Friendly help with a later arrival

Friendly help with a later arrival
Great location

August 25, 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Steve, Thank you so much for taking the time to share your feedback. We are delighted to hear that you enjoyed the great location and received friendly assistance from our Site Staff during your late arrival. It is wonderful to know that our team helped make your arrival smooth and welcoming. We look forward to welcoming you back on pitch again soon for another fantastic stay. - Miles - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Great location

Great location, lovely views very clean and tidy site with friendly staff, we managed to stay an extra night which was great,we will definitely be coming back!

August 16, 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Jackie, Thank you for your wonderful review! We are absolutely delighted to hear that you enjoyed the great location and lovely views. It's fantastic that you found our site clean and tidy with friendly staff, and we are so pleased you were able to extend your stay. We look forward to welcoming you back again soon! ~Lauren- Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Davey Lawrence, We're so pleased to know you found our platform easy to navigate and hassle-free. Thank you for your wonderful feedback! ~Lauren- Caravan and Motorhome Club Social Media Team

Rated 3 out of 5 stars

Not all wardens are the same for…

Not all wardens are the same for instance Coniston park has some absolutely exceptional wardens where as our experience at Hawes three years ago we found the worst wardens we have ever come across as I detailed in an email to you

August 23, 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Craig, Thank you for sharing your feedback with us. We are delighted to hear such wonderful praise for our Site Staff at Coniston Park Coppice Club Campsite! Our Site Staff take great pride in delivering a warm welcome and high-quality service across our network. We appreciate you taking the time to share your observations with us and wish you all the best on your future travels. ~Lauren - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Great site

Very helpful, friendly staff. Facilities are all very well looked after and it was the cleanest WC emptying point that I've ever seen. Phil came out to sort our arrival as we were later than 1800 and was really helpful.

August 23, 2026
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Rowena , We're so pleased to hear you had such a positive experience! It's wonderful that you found our staff helpful and friendly, and that our facilities, especially the WC emptying point, were so well-maintained. We're glad we could assist with your late arrival. ~Lauren- Caravan and Motorhome Club Social Media Team

Rated 1 out of 5 stars

When are you going to get your APP…

When are you going to get your APP working properly

August 23, 2026
Unprompted review
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Susan, Thank you for getting in touch regarding the UK Club App. We are continually working to improve our digital services to ensure a smooth and convenient experience for all our members. Please make sure you have checked the updates section on the App Store or Google Play to ensure you have downloaded the latest version available. We appreciate your patience as we make these ongoing enhancements. ~Lauren - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Centenary club Burley

Review of The Centenary club site. Excellent site, full service pitches were great, great size and allow you to have dog fencing unlike some of the other New Forest Camping sites. Showers were spotlessly clean with plenty of hot water and lovely powerful showers. Nice onsite bar with food vans 7 days of the week if you don't fancy cooking. Plenty of lovely walks, dog area, dog agility and great children's areas with outdoor games. Good onsite shop and anpr entry gates. Really quiet in the evenings which is nice and relaxing. Would definitely recommend 👌

August 19, 2026
Unprompted review
Caravan and Motorhome Club (previously The Caravan Club) logo

Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi , Thank you for your fantastic review! We are so pleased to hear you enjoyed our full-service pitches, the cleanliness of our showers, and the convenience of our on-site bar and food vans. It's wonderful that you appreciated the quiet evenings and the various dog and children's facilities. We look forward to welcoming you back again soon! ~Lauren- Caravan and Motorhome Club Social Media Team

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