I had a very good experience with Care1. The communication was excellent, fast and professional throughout the whole process. Everything was handled quickly and efficiently, and the service was of ver... See more
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Care1 er nem at få kontakt til. Reparationstiden for min telefon var lidt lang, men de var søde til at give besked. Og det endte med at jeg fik en ny telefon tilsendt, da det var indefor garantiperiod... See more
Company replied
Again their service is quite fraudulent, if you’re looking to repair your phone screens, please consider other places. Cause they’re not interested in fair play, it’s all about money. I’d recommend yo... See more
Company replied
I had a hard-drive issue with my IMac that online Apple support couldn't help me with, I turned to 2 different stores before coming to Care1 that both said that they would need to send the compute... See more
Company replied
Company details
Written by the company
Care1 - Autoriseret reparation
Contact info
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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I had a terrible experience with this…
I had a terrible experience with this company. I went to them for an issue with my MacBook under Apple warranty, but they didn’t check the device properly. The staff lacked experience and were unprofessional in communication. I had to call multiple times to check on my device, only to find out they were unaware of its status. I even had to return because they forgot to inspect the device the first time. Overall, the service was extremely poor and disrespectful of my time.
November 27, 2024
Unprompted review
Reply from Care1
Hi Abd,
I'm sorry you had a bad experience with us.
We would really like to take a closer look at this, but you have not associated a service number in your review or similar.
If you have the opportunity to write to us at info@care1.dk, we can take a closer look at this.
Alternatively, you can also call us on +4574631018 every weekday between 10:00 - 16:00. We hope to hear from you.
Thanks in advance.
Marc, Care1
Super god service
Super god service. Fiksede min MacBook på ingen tid.
October 24, 2024
Unprompted review
Reply from Care1
Hej Karim
Tak for din anmeldelse, vi sætter pris på at høre fra dig.
Det er skønt, at du er tilfreds med din oplevelse ved os, og at vi kunne løse problemet med din MacBook hurtigt.
Skulle der opstå problemer igen en anden gang, står vi klar til at hjælpe.
Hav en dejlig weekend.
Mvh. Louise, Care1
They are always ready to help…
They are always ready to help especially support and customer service department. The are staff are very professional.
July 22, 2024
Unprompted review
Reply from Care1
Hi Uduma.
Thank you very much for your great review.
We are very happy to read that you had a great experience.
Please let me know if you need our assistance in the future.
Have a nice day.
Best regards Marc, Care1
Reply from Care1
Hi Vnn,
Thank you very much for your great review. We are very happy to read that you had a fast and efficient experience without any problems.
Please let me know if you need our assistance in the future.
Have a nice weekend.
Best regards Mathilde, Care1
Very good job cleaning my airpods!
April 22, 2024
Unprompted review
Reply from Care1
Hi Myrto
Thank you so much for your review, we really appreciate it.
We are happy to hear, that you were satisficed with our service and the cleaning of your AirPods.
Have a lovely day
Sincerely Louise, Care1
My MacBook Pro charging problem was…
My MacBook Pro charging problem was solved immediately! Efficient and professional service. Very grateful. Would recommend this Apple repair shop.
March 25, 2024
Unprompted review
Reply from Care1
Hi Korakot
Thank you for your great review, we really appreciate it.
We are pleased that we were able to solve your charging problem quickly and efficiently.
It is great to hear that you were satisfied with your experience with us.
You are always welcome again another time.
Have a nice day.
All the best,
Louise, Care1
I will highly recommend their service.
February 8, 2024
Reply from Care1
Dear Søren,
Thank you for your lovely recommendation, it is very much appreciated.
We are happy to hear, that you have enjoyed our service and had a great experience with us.
You are more than welcome to return if the need arises
Have a nice day
Best regards
Mathilde, Care1
Great and fast service!
Simple, quick and thorough. Great service! Very happy to have reached to you when repairing my OnePlus phone.
January 31, 2024
Reply from Care1
Dear Cliente,
Thank you for your lovely recommendation, it is very much appreciated.
We are happy to hear, that you have enjoyed our service and had a great experience with us.
You are more than welcome to return if the need arises
Have a nice day
Best regards
Mathilde, Care1
Update
Update: It is now the 4th of december. I rejected their offer for repair on the 30th of November, 2023, at 6:28 in the morning. I shipped my phone off to be examined on Monday the 20th of November, 2023, about an hour after creating my service case. It has been three weeks. I've yet to recieve a notice they've sent my phone back to me. It has been three full weeks now with no notice of when I can expect my phone back. My SIM card is in that thing because I couldn't get the back cover off. I trusted these guys to be swift and careful, I expected this to take a week, maybe week and a half tops.
I can't check my bank because of this. I've no idea how much money I have to buy christmas presents with. I can't contact anyone. I can't log into any accounts that require authenticators.
My mum came knocking on my door after trying to contact me for two days straight, thinking I was badly hurt or dead. She drove four hours from her place of work because of this.
DO, and I cannot stress this enough, NOT trust these guys with your phone, they do not give a toss about you or your time. I'm never sending my phone to anyone again, this has broken my trust in phone repairmen.
And you know what? I'm gonna keep doing this until my phone gets returned to me. A one-star review, for every day more I have to wait.
December 4, 2023
Unprompted review
Reply from Care1
Hi Carath
Regarding your servicecase, we have just received your phone back from the workshop. We will make sure to return your phone as fast as possible. Expect a deliverytime within 2 buisness days. Later today you will receive an email from us with your parcelID, so you can track the delivery by Postnord.
We are deeply sorry if you are dissatisfied with your servicecase. I would very like to sum your case up here to enlight you about the work that has been done.
You created your servicecase the 20th of November, and we received your product the 22nd of November and made sure it arrived at the authorized workshop Friday the 24th of November.
After one buisness day from arrival, the 27th of November the workshop started your servicecase and after two days we have located and documented several damages on your phone. Therefor an offer was made and sent. By replaceing the screen you would, free of charge, also get replaced the frame and backcover.
The 30th of November you declined the offer and we have now received your phone back as mentioned above. Without the upcomming deliverytime of maximum 2 buisness days, we have spend 9 buisness days / just above one week on your servicecase.
We would like to emphasize that we always strive to provide the best service and experience. We are sorry that you feel your servicecase has taken longer than expected and do not feel that we have handled your case and time seriously. This was never our intention.
We understand that when you are without your phone today, you can feel locked out in terms of wireless payment, communication and ect., but your service case has not taken 3+ weeks, and we are sorry if it feels that way.
Please contact us at +4574631018 between 10:00 - 16:00 on weekdays or info@care1.dk if you want to talk about your serviceexperience.
I wish you a nice day
Sincerely
Jonathan, Care1
God service
November 17, 2023
Reply from Care1
Hej Helle
Vi takker og bukker for den flotte anmeldelse og de 5 dejlige stjerner!
Vi er rigtige glade for, at du har nydt om vores service vedrørende din oplevelse hos os. Vi håber, at se dig igen, hvis der er det mindste med din enhed.
Du ønskes en rigtig god dag.
Venlig hilsen
Jonathan, Care1
Screen replacement/Water damage
After a screen damage on my google phone I gave it to replacement to care1. They fixed the screen but after that I got water damage on my phone. I simply dropped my phone in a cup of water and my phone get a big water damage. Google Pixel 7 pro is a waterresistant phone, that´s why I was so shocked. When I first called and complain about the water damage they said it must have been their mistake, but now care1 is traying to tell me that the water damage is my fault. And my question is how? They want me to pay almost 4000 kr. for repair the damage that they cause. I hope I can get my phone back before end of the year...
August 14, 2023
Unprompted review
Reply from Care1
Hi Niroshan
Thank you for visiting our shop in Odense yesterday.
As told in the shop as over the phone we have followed the instruction of Google on your servicecase 950027. Google has approved the service and conditions.
From your new servicecase 952410, there has been confirmed waterdamage inside the phone that is not covered by warrenty. As informed the previous servicecase was done correct accordingly with Google's guidelines. The waterdamage has not occured due to the previous servcecase.
The phone has some resistance to water, but is not waterproof. If you have questions about the phone's functions and certificates, we encourage you to contact the place of purchase and/or Google.
As a workshop we offer authorized repairs and software service. And by your phonecall we told you, that we are sorry for any inconvinence you may have had, and that we would like to see the phone again, if you were experiencing any issues. We can not over a phonecall tell you, what has happend with your phone after returning your phone back.
We can not point out how the waterdamage has occured to you for good reasons, we have not had the phone when the impact of water took place. So after your second submission of the phone, we could confirm the phone is damaged by water. Therefor we have offered you a solution of replacement of the phone because a repair of this matter will exceed the price of the phone.
Though we are happy for your visit and agreed on returning your phone back while you were here. We hope that you might find a solution with Google and/or another workshop. Otherwise know that you are always welcome back.
Have a nice day.
Best regards
Jonathan, Care1
If i coud i give 0 stars ;(
If i could i give 0 stars :(
I had a very bad experience. I had my phone send it to the repair station for two weeks and when I called to ask what was going on, how long would it take, considering that on the website it says that it takes up to 5 working days, I was told that it would take another 4 days. I refused the offer, I urgently needed the phone. it took 3 more days to send it back to me from the requested date. the support was ok. I paid for almost 5 years an insurance from which I had no way to benefit
July 27, 2023
Unprompted review
Reply from Care1
Hi Loredana
Thank you for the rating of your servicecase with us.
We are deeply sorry if you have not enjoyed your experience with us. This is of cause something, that we will look closer into.
As mentioned on the phone conversation we had, there was some delay on the delivery of spareparts from the manufactor to our workshop. I am sorry that we could not offer you any other solutions than awaiting for spareparts or return your phone at the time of your call.
Normally it does take about 5 - 7 business days to repair a phone from the brand in your servicecase, but because of the delay of spareparts it took longer time.
Though are we pleased to know that you enjoyed the service provided our support.
If you should have any questions please write to us at info@care1.dk and please make use of your servicecase number in the title. Otherwise you are welcome to give us a call at 74631018.
We hope to hear from you again.
We wish you a nice day.
Kind regards
Jonathan, Care1
Thank you so much Jonathan
Thank you so much Jonathan, for your kindness and really helpful informations.
It is so nice to get a fast and kind help when you feel in trouble and in need of advices. The greatest experience in a while.
July 18, 2023
Unprompted review
Reply from Care1
Hi Ramona
Thank you so much for the nice conversations about your servicecase. We are very pleased to know that you have enjoyed our service.
I wish you a very nice day.
Kind regards
Jonathan, Care1
Number one ✌️✌️✌️
July 5, 2023
Reply from Care1
Hej Vasile
Tusind tak for de fem stjerner!
Vi er rigtige glade for, at du har nydt din oplevelse hos os omkring din servicesag.
Du ønskes en rigtig god dag.
Venlig hilsen
Jonathan, Care1
Again their service is quite…
Again their service is quite fraudulent, if you’re looking to repair your phone screens, please consider other places. Cause they’re not interested in fair play, it’s all about money. I’d recommend you look at other repair stores and save yourself your time and money. It’s a very fraudulent company in many ways. They have poor customer approach and are not clear with their services. They charge expenses even without providing any service. They offer a fix deal on stuff that isn’t necessary, for their own personal economic gain. Please do yourselves a favour and do not approach this store, save yourselves fraud.
May 8, 2023
Unprompted review
Reply from Care1
Hi Ebenezer
I am truely sorry to hear that you are not pleased with your service case with us.
As an authorized workshop, we are very interested in providing the best solution, which involves service, quality and authorized repair according to the manufacturers' guidelines.
Regarding the price of the offer, unfortunately you have not provided an order number in your review, but in general the price is reserved for original spareparts from the manufactures and the authorized repair.
If you would be so kind to contact us at info@care1.dk, I would very much like to hear more about your service case so that we can look at alternative solutions.
I hope to hear from you.
I wish you a good day.
Best regards
Jonathan, Care1
super god behandling og hurtig service
February 5, 2023
Reply from Care1
Hej Mats
Tusind tak for din anmeldelse, den er vi rigtig glade for.
Det er godt at høre, at du har haft en god oplevelse hos os.
Du er altid velkommen igen, hvis du får brug for vores service en anden gang.
Hav en rigtig dejlig dag.
Med venlig hilsen,
Louise, Care1
Super service
December 21, 2022
Reply from Care1
Hej Morten
Tusind tak for din anmeldelse.
Det glæder os at vide, at du har været tilfreds med servicen hos os. Det betyder meget for os, at du har haft en god oplevelse.
Du ønskes en god dag samt godt nytår.
Med venlig hilsen
Jonathan, Care1
Robbery
Robbery! Wont fix my Phone unless i pay more than i gave for the Phone when i bought it - and the warranty isn't even expired. This is next level in bad customer service. Yousee/TDC has been notified, remember this if youre a yousee/TDC customer
December 14, 2022
Unprompted review
Fixed my IMac in 1 day - Amazing staff and service
I had a hard-drive issue with my IMac that online Apple support couldn't help me with, I turned to 2 different stores before coming to Care1 that both said that they would need to send the computer away for a few weeks to get it fixed. When I came to Care1 they immediately took it in to check on it. They then called me 2 hours later and told me that they would have it done by the next day!
I will recommend this store to everyone I know, their expertise and service-mind is amazing!
Thank you! 🙏
December 1, 2022
Unprompted review
Reply from Care1
Hi Alma
Thank you so much for your rating of us.
We are so pleased to hear about your experience and enjoyed the service and the processing time. We hope that you will visit us again if anything should happen to your electronics.
We wish you a nice day.
Kind regards
Jonathan, Care1
Reply from Care1
Hi Sergiy
We appreciate your rating of us.
We are very happy to know, that you have enjoyed our customer service and fast repair of your unit.
We hope to see you again.
Kind regards
Jonathan, Care1
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