Care1 Reviews 

1 star goes to the job done on the top panel of my mac which seems to be done correctly.

Everything else related to my experience with Care one is horrible.
My MacBook had 2 problems one was the top panel that needed to be changed and second issue was that once i close the cover of the computer some programs still keep running and it will drain the battery. The problem i raised was very casually addressed and no direct action was taken on - the team just updated the software and told me that the problem is probably gone now. Although i had tried that myself already and it did not fix the issue - the issue is still here today.

The problem on my mac was keyboard-related hence I was under the impression that no back up is needed. I arrived at the Glostrup shop with an external hard drive just in case, the staff told me that the back-up should be done(in retrospect it was not necessary as my mac was not wiped) - so I hooked the external hard drive to the computer and started the backup process which was set to take 3 hours.
I asked if I could leave the computer there and once the back-up is done they could start working on it. The staff response was "we don’t have any tables to put your computer on, so you can’t leave it here”

Second I was told that this issue will take approx a week to be solved, a week goes by no email or a phone call, two weeks go by and I call the customer service and I'm being told that it's ready for pick-up. Although the staff apologized for not notifying the client once the job is done is not acceptable.

When I finally arrive at Glostrup to pick up the computer that has been there for a week, I arrived 4 minutes before official opening hours. Although the young lady was there and the door open, once I asked if the shop is open I was told that not for another 4 minutes and the lady then disappeared for 5 minutes in the room behind and appeared again 9:01.

*The opening hours are already fairly bad for anyone with a full-time job Monday to Friday 9:00-17:00 given that most people are occupied with work during these hours and that this service is heavily consumer-oriented it makes no sense to have such opening hours not consumer-friendly at all.

Customer-first is for sure not a slogan Care one knows/cares about although I understand that the request to leave my computer there while it completes the back up – is not a standard service Care one provides, but it certainly feels like a horrible customer service when you are told that there are no free tables to store the laptop while it completes the back-up.

Like mentioned before for a repair shop that is consumer-oriented has the worse opening hours and the cherry on the top, in this case, is that when I arrive 8:56 the staff actually refuses to service me until 9:01. In all fairness it's her right not to service me before 9 as 9-17 are the official working hours but its also my right to voice my opinion about this experience.

Very supportive

I am so happy with your service thank you so much

Bad service and experience.

I recently left my new iMac for repair at Care 1.
The machine was still in warranty, new and have a muffled internal mic.
I never use it until now. After a simple repair which was Apple's (Chinese factory) fault, (by internet search and comments on the web), I have to pay for cleaning the internal mic, inside the machine. The repair shop say I make it dusty.... :) and it is my fault!!!
+ I got 2 scratches on my 27" screen glass and screen mounted 0.5 mm on the right, not in the center.

It was better to order adhesives from Aliexpress and do it myself.
----------------------------------------------------------------------------

Edit:
Is this going to help.....Service-nr.:472926

I had only positive experience with Care1. I had 2 repairs done in the recent year or so - a macbook with issue with the screen and an iPhone X that won't turn on. I got either a replacement or an adequate repair in reasonable amount of time(around 3 working days which is so good for a Certified Apple Service Provider, most of the rest take weeks for such repairs). They are friendly and respond fast both on Facebook and on their phone.

Delivered my Huaway Mate 20 pro to Care1 Glostrup due to a broken external lens glas and blurry photos. I specifically pointed out that they needed to verify if the camera module was broken as well BEFORE assuming it was just external glas parts. Got the phone back after 5 days with the camera still producing blurry images/broken and "just" the back cover exchanged. (Despite the technician reporting it being tested and verified OK.) This is a result of either lazy employey routenes or incompetent tech personell (or both). I returned to Care1 immediately when they reopened after the weekend where the person at the counter immediately verified their sloppy work but could offer no fast fix due to their technician being on vacation. After discussing my options with them I was put in a position where I have to return with my Mate 20 Pro when the technician is back, then wait for them to fix their mistake. (A total of approx 11days extra in addition to the 4 I had already waited. 15 days in total)
All in all an unacceptable treatment from a company claiming to offer the best service and professionalism.
I'll return here to finalize my review after this case is closed.

Amazing service!! I got my phone fixed and back within 60 hours.

Extremely fast and professional service. Definitely Recommended!

After they assessed my phone, I got no more communication about what would happen. I had to follow myself, and eventually call to Power to see what was happening.

There was a little misunderstanding with a European Consumer Guarantee law, but we finally found an agreement. However, I felt that without my persistence I would not receive free repair as guaranteed by law.
Otherwise, repairing services are perfect.

Top service.....

sende 10 MacBook til rep og de kom retur før den tid de skriv at de vil så der for de 5 stjerner