Pauline, janene and Laura have all been brilliant . From initial contact , they have constantly checked in and updated me on availability in the area. Empathetic and caring, I couldn't have asked for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was struggling a bit to know where to start looking when we were wanting to find some respite care for my mother in law. The very sympathetic call handler was lovely and it felt like a relief to ta... See more
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Does what it said on the listing. Identified bona fide residential care homes near me that had the best track record. Made me a neat shortlist without having to faff about looking up non-performers.No... See more
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Extremely helpful and empathetic. Response was very quick. Shortlist of homes and vacancies with relevant information emailed very quickly. All contacted me within a few hours. The whole process made... See more
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Company details
Written by the company
carehome.co.uk is the UK's leading care home website, helping families find the right care, confidently. Compare every registered care home in the UK, read over 400,000 verified reviews, explore expert advice, and get free, independent support from our Care Help Team. Whether you're planning ahead or need care quickly, we're here to make finding the right care simpler.
Contact info
United Kingdom
- www.carehome.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received a comprehensive list of…
I received a comprehensive list of homes and I would definetly us them again.
July 6, 2026
Reply from carehome.co.uk
Hi Sandy - great to hear the list hit the mark, and we'd be happy to help again whenever needed. Thank you for the review!
Really helpful and respectful
Really helpful and respectful on the phone. Several Care homes contacted me through the recommendataions.
June 29, 2026
Reply from carehome.co.uk
Hi Hannah - so glad the conversation with our Care Help Team was helpful and that the recommendations led to homes getting in touch directly - that's the service working as it should. Thank you for the kind words!
Excellent service
Meg who got intouch with me, was amazing. She understood the predicament we were in as a family and gave us advice which really helpful and put our mind at rest.
July 6, 2026
Reply from carehome.co.uk
Hi Peter - we're so pleased the advice Meg gave was helpful and gave you some reassurance. Thank you for taking the time to leave this feedback - we'll make sure to pass your feedback on to Meg.
They helped me find respite care for my…
They helped me find respite care for my husband within days.
June 29, 2026
Reply from carehome.co.uk
Hi Graham - it's great to hear we could help get something in place so promptly. Thank you for sharing this.
I was sent a list of care homes to…
I was sent a list of care homes to choose from for my mum around this area. Went to look at some but either mum wasn’t keen or there was a waiting list. Went have now found one she likes although further away.
June 26, 2026
Reply from carehome.co.uk
Hi Fiona - Thank you for taking the time to leave us your review. Really glad the search led somewhere your mum is happy with in the end - that's the best possible outcome. Wishing you and your mum all the best as she settles in.
Very understanding,kind and considerate!
July 3, 2026
Reply from carehome.co.uk
Hi Kim - that means a lot, thank you. We hope we were able to make things a little easier for you.
Thank you
The lady I spoke to was very informed and friendly and emails came through quite quickly afterwards.
I didn't realise what a complex and time bound process it was and with the monies for at least the first year needing to be liquidised that is another hurdle.
June 16, 2026
Reply from carehome.co.uk
Hi there - we're really glad the conversation was helpful and that the follow-up came through promptly. We hope having a clearer picture of what's involved makes the road ahead a little more manageable. Thank you for sharing your experience.
Reply from carehome.co.uk
Hi Mark - those three things matter a great deal in this process, so it's really good to hear. Thank you for taking the time to leave a review.
Not to be trusted
Not to be trusted and I would take any ratings you see on their site with a pinch of salt. They actively prevented a positive review about a care home being placed on their site by introducing unnecessary and unkind barriers to a severely ill, end-of-life stage elderly person being able to have their say on their home quoting "policy". Can only assume there is some ulterior motive in that to stop hardworking carehome groups achieve higher stats than affiliated ones. Their T&C on their website which I was very careful to read & comply with very clearly say that a legal rep such as LPA (me) can submit for the service user, which I did. Nope, apparently not. Mum upset that CH.co.uk have prevented her letting people know how good her home is. Potentially a breach of the Equality Act too. Frankly bizarre that it would have accepted without question a handwritten short summary by me, but wouldn't allow me to enter same or more detailed online. Check/believe other review sites rather than this one. A platform such as this that filters out the voices of those who need care the most, are the best and most appropriate to comment, but whom are unable to write a card themselves and are from a digitally excluded demographic has forgotten it's purpose entirely. A joke really - a carehome website that cares so much, it wont let its most valid users say a word. Do better.
July 3, 2026
Unprompted review
Reply from carehome.co.uk
Hi David - we're sorry to hear about your experience, particularly given the difficult circumstances you and your mum are facing.
Our review policies and guidelines are in place to help ensure reviews are genuine and comply with our verification requirements, but we appreciate that applying these policies can sometimes feel disappointing, especially in sensitive situations.
We genuinely value all feedback, including from residents and those who support them, and we'll take your comments on board as we continue to review and improve our processes.
Reply from carehome.co.uk
Hi Yvonne - thank you for the kind words. Prompt, polite and helpful is exactly what we strive for!
Very very helpful
Very very helpful . I needed help at very short notice and they were great.
July 1, 2026
Reply from carehome.co.uk
Hi Deborah - really glad we could come through for you at short notice - that's when it matters most. Thank you for the kind words!
Reply from carehome.co.uk
Hi Martin - glad we could be there when you needed us. Thank you!
Prince Alfred Carehome
From the moment we entered Prince Alfred's, we knew this would be the place for our mum. Staff were amazingly friendly and welcoming. The home has a lovely atmosphere, with a beautiful conservatory and garden where residents can spend much of the day. Rooms are nice and clean, and the home generally has a very positive aura about it.
June 23, 2026
Reply from carehome.co.uk
Hi Dave - thank you for your review. Just to let you know, we're not a care home ourselves; we're a website that helps people find and compare care homes and access free, impartial guidance. It sounds like Prince Alfred's may be the intended recipient of this one! If you're able to, it would be wonderful for you to post this review on Prince Alfred's carehome.co.uk profile - they will greatly appreciate it. We hope your mum settles in beautifully.
Talking to a person who had sympathy…
Talking to a person who had sympathy and expertise. She listened carefully and sent me a list of local carehomes that offered palliative care. She took away the burden of having to do all the research myself. As a result my father was looked after by wonderful staff and died peacefully with his family around him
June 22, 2026
Reply from carehome.co.uk
Hi Jocelyn - thank you so much for sharing such a personal experience with us. We're deeply glad our Care Help service could take some of the weight off during such a difficult time, and that your father was so well cared for in his final days. I'll make sure to pass your feedback back on to our team. We wish you and your family all the best.
A very helpful service
We were looking for a care home for our
Mum who has Parkinson’s and dementia at quite short notice and reached out to carehome.co.uk for help as this was something we were unfamiliar with. We found their service really helpful and they suggested many care homes for us which we may not have found without their help.
We are awaiting a decision on one particular care home atm.
It is a truly valuable service for people like my sister and I as we didn’t know where to start!
June 30, 2026
Reply from carehome.co.uk
Hi there - finding the right care at short notice, for someone with complex needs, is incredibly daunting - especially when it's unfamiliar territory. We're really glad we could help narrow things down and give you somewhere to start. We hope the home you're waiting to hear back from works out well. Wishing your mum and your family all the best.
I have raised series concerns about a…
I have raised series concerns about a Care home and even after they confirmed my identity foe the review, they purposely ignored my honest review. Ignoring healthand safety is bad itself, imagine how worse is closing your eyeson it, this is a shame. Do not trust this website.
June 29, 2026
Unprompted review
Reply from carehome.co.uk
Hi Kabootar - we're sorry to hear that this has left you feeling disappointed and that you've come away with this impression of carehome.co.uk.
That said, we stand by our review verification process. While we do publish both positive and negative reviews, every review must meet our strict verification requirements before it can be published. In this case, the review did not pass the checks required for publication. These checks are an essential part of maintaining a platform where care seekers can trust that reviews are genuine and meet our guidelines.
Our moderation decisions are never based on whether a review is favourable or critical of a business. We publish reviews across the full spectrum of experiences, provided they satisfy our verification and content requirements.
Reply from carehome.co.uk
Hi Lucy - thank you for your review - we're glad we could help!
Sam was very helpful
Sam was very helpful, and listened to what I actually needed and put me in touch with the appropriate homes
June 18, 2026
Reply from carehome.co.uk
Hi Jill - we're really glad Sam was able to listen carefully and point you in the right direction. That's exactly how our Care Help service should work. Thank you for taking the time to leave a review, and we'll let Sam know your feedback!
Very helpful
Very helpful. I managed to choose a lovely home for my mother for a 2 week respite. The staff were lovely and very understanding. Thanks again.
June 26, 2026
Reply from carehome.co.uk
Hi Anne - we're so glad to hear your mum's respite stay worked out well - that's a lovely outcome. Thank you for letting us know.
Excellent service
Excellent service. Very polite , also most importantly listened .well done team.
June 26, 2026
Reply from carehome.co.uk
Hi Mrs Taylor - thank you, listening properly really is at the heart of what our Care Help Team try to do, so it's great to know that came through.
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