After contacting careline from a reccomendation off a friend can honestly say I would definately reccomend too. For my first contact I was greeted by Vanessa ,a very polite ,helpful lady ,nothing... See more
Company replied
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Review summary
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Reviews shaping this summary
Spoke to Carrie in the sales team, after discussing options with Chris (also in the sales team) a few days ago. Helpfully, she picked up from where he left off rather than having to repeat all the inf... See more
Company replied
I was feeling overwhelmed and quite frazzled as my elderly, frail Mum had just been discharged from hospital with an increased need for care. I was particularly concerned about her falling and bein... See more
Company replied
Simply wonderful from start to finish. We needed to swap careline providers, the swap was seamless, the team were excellent and the customer service I have found is second to none. Molly, who I spoke... See more
Company replied
Company details
Written by the company
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Written by the company
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4.6
Excellent
9K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Very helpful lady answered my telephone call and arranged for a new chain to be sent
Very helpful lady answer
August 19, 2026
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave us a review.
We're delighted to hear that our team was able to help and arrange for a replacement chain to be sent out promptly. Providing friendly and efficient support is very important to us, so it's wonderful to know you had a positive experience.
Jess
I called today to set my dad up with…
I called today to set my dad up with Careline 365, the lovely lady called Carrie went through everything I needed to know.
What a great Customer Service. Very friendly .
August 21, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your wonderful review. We're delighted to hear that Carrie provided such friendly and helpful service while setting up Careline365 for your dad.
We'll be sure to pass on your kind words to Carrie, who will be thrilled to know she made the process clear and reassuring for you. Providing excellent customer service is something we pride ourselves on, and it's fantastic to hear that reflected in your experience.
Jess
Neutral reaction
August 19, 2026
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave your feedback. We’re always looking for ways to improve, and we appreciate you sharing your experience with us. If there’s anything we could have done better, we’d be happy to hear from you.
Nick
Careline 365 have very caring staff
I was so worried that I had done something wrong, however after chatting to Fahad on Careline 365, he put my mind at rest. He advised me what to do. Fahad was so caring, the way in which he spoke, I could understand. He spoke clearly, and checked if I was okay with everything. Top marks to Fahad. Many thanks. DMacdonald. August 2026
August 18, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your heartfelt feedback. We’re delighted to hear that Fahad was able to put your mind at rest and guide you through everything so clearly.
It’s wonderful to know that his caring approach, patience and reassurance helped you feel comfortable and confident. We’ll be sure to pass your kind words and “top marks” on to Fahad — he’ll be thrilled to know he made such a positive difference.
Thank you for choosing Careline 365, and for taking the time to share your experience with us.
Nick
Carrie was very informative and…
Carrie was very informative and friendly. Answered all of our questions which gave us the confidence to go ahead and place the order.
August 20, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your lovely feedback! We’re delighted to hear that Carrie was informative, friendly and took the time to answer all your questions.
It’s wonderful to know that her support gave you the confidence to go ahead with your order. We’ll be sure to pass your kind words on to Carrie — she’ll be thrilled to hear how helpful she was.
Thank you for choosing us!
Nick
Very efficient and gave a clear answer
August 21, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your kind feedback! We’re delighted to hear that you found our service efficient and that we were able to provide a clear answer.
We really appreciate you taking the time to share your experience — it means a lot to our team. We’re always here whenever you need us!
Nick
My children bouvht this for me after i…
My children bouvht this for me after i have recently had a stroke.the order came promptly and i have bee wearing it for two days. Fortunately i havent had to uae it.
August 18, 2026
Reply from Careline365
Good Morning,
Thank you for sharing your experience with us. We’re so pleased to hear that your order arrived promptly and that you’ve been finding the product reassuring to have with you. Most importantly, we hope you continue to recover well and won’t need to use it.
It’s lovely to hear that your children chose this for you, and we’re honoured to have been part of such a thoughtful gift. Wishing you all the very best and continued good health.
Nick
Delivered quickly and efficiently.Good…
Delivered quickly and efficiently.Good customer service.
August 19, 2026
Reply from Careline365
Good Morning,
Thank you for your lovely feedback! We’re delighted to hear that your order was delivered quickly and efficiently, and that you were happy with our customer service. We really appreciate you taking the time to share your experience and hope to assist you again whenever you need us!
Nick
It is was a pleasure to speak with Molly
It is was a pleasure to speak with Molly today, she understood everything that I was explaining to her, and was extremely helpfull. It is soo assuring to know that if I suddenly need any help you are always there, and I thank you sooo much for helping me to feel safe.
August 20, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that Molly was able to listen, understand your concerns and provide the help and reassurance you needed.
Knowing that our support has helped you feel safer means a great deal to us. We’ll be sure to pass your kind words on to Molly — she’ll be thrilled to know she made such a positive difference.
Thank you for choosing us, and please remember that we’re always here whenever you need us.
Nick
bruno was very good at explaining the…
bruno was very good at explaining the service ,made me feel this was the right one to go with .as i was not sure at first think he explain every thing and was happy at the end of the call said i got 30 day if i don't think it the right service for me but what he told me i feel at the moment it is and 30 days will help to make sure i am happy well done Bruno
August 20, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your fantastic feedback! We’re delighted to hear that Bruno took the time to explain everything clearly and helped you feel confident that you’d made the right choice.
It’s especially important that you felt comfortable asking questions and had all the information you needed before deciding. We’ll be sure to share your kind words with Bruno — he’ll be thrilled to know he made such a positive impression.
Thank you for choosing us, and we hope you continue to feel happy and reassured with the service!
Nick
Good customer support for set-up
Fahad was very helpful in advising me on the set-up of the pendant alarm.
August 20, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re delighted to hear that Fahad was so helpful in guiding you through the set-up of your pendant alarm.
We’ll be sure to pass your lovely comments on to Fahad. It’s great to know he was able to make the process straightforward and reassuring for you.
Thank you for choosing us!
Nick
Very helpful when setting the system up…
Very helpful when setting the system up would recommend.
August 18, 2026
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re delighted to hear that Fahad was so helpful in guiding you through the set-up of your pendant alarm.
We’ll be sure to pass your lovely comments on to Fahad. It’s great to know he was able to make the process straightforward and reassuring for you.
Thank you for choosing us!
Nick
The service we received from Myra today…
The service we received from Myra today was exceptional! She was very polite and helpful , resolved our issue quickly and easily . Fabulous service.
August 20, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Myra provided exceptional service and was able to resolve your issue quickly and easily.
We’ll be sure to pass your kind words on to Myra — she’ll be delighted to know that her polite and helpful approach made such a positive difference.
Thank you for taking the time to share your experience, and for choosing us!
Nick
Usual excellent service from Careline
Usual excellent service from Careline. Always clear, helpful and responsive.
August 19, 2026
Reply from Careline365
Good Morning,
Thank you so much for your continued support and kind words! We’re delighted to hear that you consistently receive excellent service from our Careline team.
Being clear, helpful and responsive is exactly what we strive for, so it’s wonderful to know we’re meeting your expectations. We really appreciate you taking the time to share your experience.
Nick
Caroline of excellence.
Your service was excellent. Connor was extremely helpful with patience and information. I would recommend Caroline to anyone who asked for my opinion on the company. Thank you. Joan Houlder
August 19, 2026
Reply from Careline365
Good Morning,
Thank you so much, Joan, for your lovely feedback! We’re delighted to hear that Connor was extremely helpful, patient and informative throughout your experience.
We truly appreciate your recommendation and kind words. We’ll be sure to pass your feedback on to Connor — he’ll be so pleased to know he made such a positive impression.
Thank you for choosing Careline!
Nick
Good clear guidence
August 19, 2026
Reply from Careline365
Good Morning,
Thank you for your lovely feedback! We’re pleased to hear that you received clear and helpful guidance. We really appreciate you taking the time to share your experience, and we’re always here to help whenever you need us.
Nick
Carrie was very helpful in explaining…
Carrie was very helpful in explaining the costs ,set up and usage of the pendant. Thanks
August 20, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re delighted to hear that Carrie was so helpful in explaining the costs, set-up and use of the pendant.
We’ll be sure to pass your lovely comments on to Carrie. It’s great to know she made everything clear and easy to understand.
Thank you for choosing us!
Nick
Personal alarm Pendant
I needed a personal alarm pendant after a recent fall at home. I did a bit of online searching and this company had some good reviews. So I called to speak to them and spoke to a lady called Vanessa, who was extremely helpful in guiding me through what would be the best product for me. She took time to listen to my questions and the process was very straightforward. Based on my conversation with Vanessa this morning I would recommend the company and the service that they provide. My pendant will be arriving tomorrow. Very happy with my experience so far.
August 20, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for sharing your experience with us! We’re delighted to hear that Vanessa took the time to listen to your needs, answer your questions and help you choose the right personal alarm pendant. It’s wonderful to know that you found the process straightforward and that you’re happy with the service so far. We’ll be sure to pass your kind words on to Vanessa. We hope your pendant arrives safely tomorrow and gives you added reassurance and peace of mind.
Nick
Drew was very friendly and helpful
Drew was very friendly and helpful.he dealt with my request immediately.cant ask for more
August 19, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your lovely review! We’re so pleased to hear that Drew was friendly, helpful and able to deal with your request straight away. We’ll be sure to pass your kind words on to him — we’re delighted he made things so easy for you!
Nick
Always excellent customer service
Once again Customer Service at Careline365 showed professionalism and a supportive response to my call to modify my profile and a minor issue with my Alarm Watch - this time I spoke to Drew.
I continue to compliment the courtesy and competence shown by this company's support team.
August 20, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your continued support and such a thoughtful review! We’re delighted to hear that Drew provided the professional, courteous and supportive service you’ve come to expect from Careline365. It’s fantastic to know that your profile update and Alarm Watch issue were handled smoothly. We’ll be sure to share your kind words with Drew and the wider team!
Nick
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