Vanessa at Careline365 provided an excellent service today. She patiently answered all my questions, clearly explaining how the product works. With next day delivery, we will be up and running within... See more
Company replied
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Drew was friendly professionally and helpful and my query was sorted out. All of your team are a good professional team and the problem has been resolved. It has been refreshing to deal with a company... See more
Company replied
When l first contacted Careline, l had a complex problem that needed to be resolved. Thankfully Carrie was on the other end of the phone. She had the ability to listen, was knowledgeable and persuasi... See more
Company replied
Ross very helpful. He went through procedure for fall detection thoroughly, which meant that vital bit of info that had been missed before in phone conversations, was covered. Sorted. Thanks Ross
Company replied
Company details
Written by the company
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Written by the company
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Hannah was very helpful
Hannah was very helpful and has referred our problem to the technicians. So we're waiting for help from them.
August 24, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your feedback. We're pleased to hear that Hannah was helpful and took the time to assist you with your query.
We're glad she was able to refer the issue to our technical team for further investigation. Our technicians will be in touch to provide the support needed and work towards resolving the problem as quickly as possible.
Jess
First class service from delivery and…
First class service from delivery and setting up the system.
August 21, 2026
Reply from Careline365
Good Morning,
Thank you for your wonderful feedback. We're delighted to hear that you received first-class service from both the delivery and the setup of your system.
We work hard to ensure that every step of the customer journey is as smooth and straightforward as possible, so it's great to know that this was reflected in your experience.
Jess
I ordered an alarm pendant
I ordered an alarm pendant. Vanessa was very good she advised me on which alarm to get and once received how to set it up. She was very clear and straight forward when giving me the information.
August 24, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave such positive feedback. We're delighted to hear that Vanessa was able to help you choose the right alarm pendant for your needs and provide clear guidance on how to set it up once received.
It's great to know that you found her advice straightforward, informative, and easy to understand. We pride ourselves on making the process as simple and reassuring as possible, so your comments are greatly appreciated.
Jess
Called careline365 which was answered…by Carrie
Called careline365 which was answered by Carrie.. which after talking about the service which she was very good at explaining in full detail, I suddenly realised her very calm and soothing voice put me at easy in a very relaxing way. Which added to my conclusion that I was dealing with a very professional company along with the excellent information she had given me. I therefore concluded the conversation with her by signing up for the service.
⬇️
August 24, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to share your experience. We're delighted to hear that Carrie provided such detailed information and explained our service so clearly.
It's especially wonderful to know that her calm, reassuring manner helped put you at ease and made you feel confident in your decision. We pride ourselves on delivering professional, supportive service, so we're thrilled that Carrie's approach, alongside the information she provided, gave you confidence in both our team and the service we offer.
We'll be sure to pass your kind feedback on to Carrie, who will be delighted to hear how much her support was appreciated.
Jess
Excellent Team
The team are very experienced in this field and straight away a felt I was in good hands. We discussed the requirements and I felt together we worked out the most suitable product. All questions were asked and nothing was too much trouble.
Thank you Drew
August 18, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to share your experience. We're delighted to hear that you felt you were in good hands from the outset and that our team's experience and expertise gave you confidence throughout the process.
It's great to know that, by discussing your requirements together, we were able to help you find the most suitable product. We always aim to provide clear guidance and answer any questions our customers may have, so we're pleased to hear that nothing was too much trouble.
Jess
Carrie
Carrie was very informative and reassuring.
She answered all our questions carefully. I was phoning for my friend, but in her house, so Carrie patiently waited whilst I relayed information and made sure my friend had heard and agreed at each stage.
August 24, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that Carrie was informative, reassuring, and took the time to answer all of your questions carefully.
We especially appreciate your comments about Carrie's patience and attention to detail while you relayed information to your friend. Ensuring that everyone feels fully informed and comfortable throughout the process is very important to us, so it's fantastic to hear that Carrie made the experience so smooth and supportive.
Jess
A helpful expiration and good experience
Andrew was very helpful at explaining all I needed to know and was thorough in his explanation of the various alarms. I felt confident in ordering after all his information.
August 24, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to share your experience. We're delighted to hear that Andrew was so helpful and thorough in explaining the different alarm options and answering your questions.
It's great to know that his expertise and clear guidance helped you feel confident in placing your order. We'll be sure to pass on your kind feedback to Andrew.
Thank you for choosing us, and we hope you enjoy your new alarm system.
Jess
Elliot was very pleasant and helpful
Elliot was very pleasant and helpful. Parcel arrived promptly. Thank you. Sincerely, Wendy
August 17, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave such lovely feedback. We're delighted to hear that Elliot was pleasant and helpful, and that your parcel arrived promptly.
We really appreciate your kind words and will be sure to pass your comments on to Elliot.
Jess
All good, prompt help
A helpful friendly customer assistance helped with my enquiry.
August 24, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear that you received prompt, friendly and helpful assistance with your enquiry. Providing a positive and straightforward experience is really important to us, so it’s wonderful to know our team member was able to help.
Nick
Carrie explained everything in a clear…
Carrie explained everything in a clear and concise manner which was easily understood. Very kind and empathetic with good speed and tone of voice. A pleasant and warm personality shone through.
August 24, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your wonderful review!
We're delighted to hear that Carrie explained everything in such a clear and concise way, making the information easy to understand. Providing knowledgeable guidance with kindness and empathy is something we strive for, so it's fantastic to know that Carrie's warm personality, professional manner, and reassuring approach made such a positive impression.
We'll be sure to pass your lovely feedback on to Carrie, who will be delighted to hear your kind words.
Jess
Excellent service from Careline
Everything was explained in perfect detail by Carrie in a professional & caring manner.
Now that I have decided purchase the alarm watch, I feel reassured this is the right device for the recipient
August 24, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your wonderful review! We’re delighted to hear that Carrie took the time to explain everything in such detail and made the process feel both professional and caring. Most importantly, we’re pleased you feel reassured that the alarm watch is the right choice for the recipient. We hope it provides great peace of mind and reassurance.
Nick
Easy ordering
Bobby, who answered my call, was extremely helpful. He explained the options and generally made the process of ordering very easy.
August 22, 2026
Reply from Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re so pleased to hear that Bobby was extremely helpful and made the ordering process straightforward and easy. It’s great to know he took the time to explain the options and help you find the right solution. We’ll be sure to pass your kind words on to Bobby!
Nick
Excellent Carrie in the sales team
Spoke to Carrie in the sales team, after discussing options with Chris (also in the sales team) a few days ago. Helpfully, she picked up from where he left off rather than having to repeat all the information. Ordering was simple and efficient, but with all the details necessary being explained. Order arrives tomorrow which is excellent and fast.
August 24, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to share your feedback.
We're delighted to hear that both Chris and Carrie provided such a seamless experience. Our team works hard to ensure customers don't have to repeat information, so it's great to know that Carrie was able to pick up where Chris left off and make the process smooth and efficient for you.
We're also pleased that you found the ordering process straightforward while still receiving all the information you needed to make an informed decision. It's wonderful to hear that your order is arriving so quickly, and we hope you're delighted with it when it arrives tomorrow.
Jess
Everything from ease of instalation to…
Everything from ease of instalation to follow up calls was first class.
August 23, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your wonderful review!
We're delighted to hear that your experience has been first class from start to finish. It's fantastic to know that you found the installation process easy and that our follow-up calls helped ensure everything was set up and working as it should.
Providing a smooth, supportive experience for our customers is something we take great pride in, so your kind feedback means a lot to us.
Jess
A New User
Connor from the Customer Service Team was very helpful in explaining the purpose of the device and the Terms and Conditions. The device arrived promptly and the setup process was acceptable.
August 19, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your wonderful review!
We're delighted to hear that Connor was able to clearly explain both the purpose of the device and the Terms and Conditions, helping you feel informed and confident in your decision. It's also great to know that your device arrived promptly and that the setup process went smoothly.
We'll be sure to pass your kind feedback on to Connor and the team. Thank you for choosing Careline365, and please don't hesitate to get in touch if we can help with anything in the future.
Jess
I’ve only just transferred to Careline…
I’ve only just transferred to Careline 365 but I’m very impressed with their service so far all my questions have been answered quickly. The people I have spoken to have been very helpful and easy to talk to.
August 23, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your lovely review!
We're delighted to hear that your experience with Careline365 has been so positive since making the switch. It's wonderful to know that all of your questions have been answered quickly and that the members of our team you've spoken with have been helpful, approachable, and easy to talk to.
Providing friendly, responsive support is something we pride ourselves on, so your feedback means a great deal to us.
Jess
Helena was very professional and…
Helena was very professional and helpful. Friendly and efficient Understood what I needed and sorted it very quickly
August 23, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your wonderful review!
We're delighted to hear that Helena was professional, friendly, and helpful throughout your experience. It's great to know that she understood exactly what you needed and was able to resolve everything quickly and efficiently.
We'll be sure to pass your kind feedback on to Helena, who will be pleased to know that her support made such a positive difference.
Jess
Avoid!
The service provided is fine. The lies, the constant letters which they are now sending to an emergency contact rather than myself who pays the bill and oversees it is not!
Every time I call or they call there is someone different providing different information.
They stated BT had changed my Nanny’s phone line to digital, not true! BT said the opposite, they told me when it would be done and are contacting me. This caused my 93 year old Nanny stress, pestering with letters despite me asking them not to. They call her, despite me asking not to as she’s hard of hearing and it worries her.
They stated a significant price increase was due to new technology. When I spoke to them they stated it was an annual price increase and she would have to pay to switch. What is it????
My nanny was sent a gift voucher to apologise. They have still continued doing exactly what I asked them not to.
The response from the call takers when Nanny has needed help has been awesome but as for the other staff we’ve had dealings with and the company itself, dreadful! I do not recommend.
August 22, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
We’re sorry to read about your experience and, in particular, the worry and stress this situation has caused your Nanny. We completely understand how important it is to communicate clearly, especially when a family member is overseeing the service on someone else’s behalf.
We’re also sorry that our communication has felt inconsistent and that your requests about who we contact and how we communicate have not been followed as you expected. This is clearly frustrating, and we appreciate you taking the time to explain what has happened.
We’re pleased to hear that our call takers have provided helpful support when your Nanny has needed assistance, but we recognise that this does not make up for the other aspects of your experience. We would very much like the opportunity to investigate your concerns properly and ensure your communication preferences are understood and acted upon.
Trustpilot has contacted you for more information so we can locate your account so we can look into this further and work towards putting things right. Thank you for bringing this to our attention.
Nick
Help line was very helpful
Help line was very helpful
Old pendant tested and not properly connecting
New pedant provided came promptly by post and tested ok
Needed to phone again as the old one activated in the postage box - agent very helpful
August 22, 2026
Reply from Careline365
Good Morning,
Thank you for your lovely review!
We're delighted to hear that our helpline team was able to assist you. It's great to know that the issue with the original pendant was quickly identified and that your replacement arrived promptly and tested successfully.
We're also pleased that, when the old pendant activated while in the postage box, our advisor was on hand to help and provide further support. Delivering helpful and efficient service is something we take great pride in, so it's wonderful to hear that our team was able to assist you throughout the process.
Jess
Service Feedback
Carrie was so friendly and her manner so kind. Carrie took the time to listen and advise on the most appropriate device concerning our elderly relative.
Carrie took time to reiterate all the information regarding the devices and the service provider in order we all gained a full understanding.
I was so impressed concerning the service and Carrie that I did not need to contact any other provider
Thankyou Carrie
August 21, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your wonderful review!
We're delighted to hear about the excellent service you received from Carrie. Taking the time to listen carefully, understand your needs, and provide clear guidance is exactly the level of support we strive to deliver, and it's fantastic to know that Carrie helped you find the most appropriate solution for your elderly relative.
We're also pleased that Carrie took the time to explain the devices and service thoroughly, ensuring everyone felt fully informed and confident in their decision. Knowing that her friendly, kind, and professional approach gave you the confidence to choose Careline365 without needing to contact other providers is truly rewarding.
Jess
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