Vanessa at Careline365 provided an excellent service today. She patiently answered all my questions, clearly explaining how the product works. With next day delivery, we will be up and running within... See more
Company replied
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Review summary
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Reviews shaping this summary
Drew was friendly professionally and helpful and my query was sorted out. All of your team are a good professional team and the problem has been resolved. It has been refreshing to deal with a company... See more
Company replied
When l first contacted Careline, l had a complex problem that needed to be resolved. Thankfully Carrie was on the other end of the phone. She had the ability to listen, was knowledgeable and persuasi... See more
Company replied
Ross very helpful. He went through procedure for fall detection thoroughly, which meant that vital bit of info that had been missed before in phone conversations, was covered. Sorted. Thanks Ross
Company replied
Company details
Written by the company
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Written by the company
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4.6
Excellent
9K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Carrie was very helpful in explaining…
Carrie was very helpful in explaining the costs ,set up and usage of the pendant. Thanks
August 20, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re delighted to hear that Carrie was so helpful in explaining the costs, set-up and use of the pendant.
We’ll be sure to pass your lovely comments on to Carrie. It’s great to know she made everything clear and easy to understand.
Thank you for choosing us!
Nick
Personal alarm Pendant
I needed a personal alarm pendant after a recent fall at home. I did a bit of online searching and this company had some good reviews. So I called to speak to them and spoke to a lady called Vanessa, who was extremely helpful in guiding me through what would be the best product for me. She took time to listen to my questions and the process was very straightforward. Based on my conversation with Vanessa this morning I would recommend the company and the service that they provide. My pendant will be arriving tomorrow. Very happy with my experience so far.
August 20, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for sharing your experience with us! We’re delighted to hear that Vanessa took the time to listen to your needs, answer your questions and help you choose the right personal alarm pendant. It’s wonderful to know that you found the process straightforward and that you’re happy with the service so far. We’ll be sure to pass your kind words on to Vanessa. We hope your pendant arrives safely tomorrow and gives you added reassurance and peace of mind.
Nick
Drew was very friendly and helpful
Drew was very friendly and helpful.he dealt with my request immediately.cant ask for more
August 19, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your lovely review! We’re so pleased to hear that Drew was friendly, helpful and able to deal with your request straight away. We’ll be sure to pass your kind words on to him — we’re delighted he made things so easy for you!
Nick
Always excellent customer service
Once again Customer Service at Careline365 showed professionalism and a supportive response to my call to modify my profile and a minor issue with my Alarm Watch - this time I spoke to Drew.
I continue to compliment the courtesy and competence shown by this company's support team.
August 20, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your continued support and such a thoughtful review! We’re delighted to hear that Drew provided the professional, courteous and supportive service you’ve come to expect from Careline365. It’s fantastic to know that your profile update and Alarm Watch issue were handled smoothly. We’ll be sure to share your kind words with Drew and the wider team!
Nick
I spoke to Anna yesterday about a query…
I spoke to Anna yesterday about a query on behalf of my Mothers alarm. Anna was very helpful and resolved the issue immediately so I’m very happy with the service 👏
August 19, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your lovely review! We’re delighted to hear that Anna was able to help with your mother’s alarm and resolve the issue so quickly. We’ll be sure to pass your kind feedback on to her — it’s wonderful to know you’re happy with the service you received.
Nick
Reply from Careline365
Thank you for taking the time to leave this review!
We are delighted to hear that Fahad was helpful, we will be sure to share this feedback with him!
Kind Regards,
Emily
Carrie was extremely helpful
Carrie was extremely helpful, taking time to make sure we had the right alarm and explained everything really well. A simple process thank you
August 20, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your wonderful review, Carrie! We’re delighted to hear that you found the process simple and that our team took the time to make sure you had the right alarm for your needs. We’ll be sure to pass your kind words on to Carrie — she’ll be thrilled to know how helpful you found her!
Nick
Great customer service
Myles was very patient and helpful when placing an order for a personal alarm.
He carefully explained the various options to enable
August 20, 2026
Unprompted review
Reply from Careline365
Thank you for taking the time to leave such lovely feedback. We're delighted to hear that Myles provided such patient and helpful service when assisting you with your personal alarm order. Ensuring our customers fully understand the options available is very important to us, so it's wonderful to know that Myles took the time to explain everything clearly. We will be sure to pass your kind comments on to him. Thank you for choosing us, and please don't hesitate to get in touch if we can help with anything else in the future. 😊
I highly recommend their service
Fahad was so helpful. I rang to cancel my mum's careline button as she no longer needs it having gone into a care home. It was simple and easy to do. The LifeLine24 team provided excellent support when there was an emergency and it made all the difference to my mum's health outcome. I highly recommend their service.
August 20, 2026
Unprompted review
Reply from Careline365
Thank you for taking the time to share your experience and recommendation.
We're delighted to hear that Fahad was able to assist you during what can be a difficult time, and that the process of cancelling your mum's Careline was simple and straightforward. It's also wonderful to know that our team provided the support your mum needed during an emergency and that our service helped make a positive difference to her outcome.
Your kind words mean a great deal to us, and we'll be sure to pass your feedback on to Fahad and the wider team. We wish your mum all the very best in her new home, and thank you for placing your trust in LifeLine24 when it mattered most. ❤️
What a joke
What a joke. You replied to my initial response and gave the impression that you wanted to understand and resolve my complaint; even asking for further details to contact me.
3 days later I am still awaiting the response. You have my details....
It is unprofessional to post on a public forum that you are serious about service but then do nothing
August 20, 2026
Unprompted review
Reply from Careline365
Thank you for bringing this to our attention, and we're sorry for the frustration and disappointment this has caused.
We understand your concerns, especially as we had responded publicly indicating that we wanted to help resolve your complaint. We appreciate how frustrating it must be to feel that no progress has been made after several days.
We have attempted to reach you today regarding your complaint. At your earliest convenience, please call us on 0800 101 3333, and a member of our Customer Relations Team will be happy to assist you and discuss this matter further.
We apologise for any inconvenience caused and look forward to speaking with you soon.
Excellent Service
Great service whilst setting up the new digital unit. Very knowledgeable and talked me through the process.
Checked and works well
August 19, 2026
Unprompted review
Reply from Careline365
Thank you for your kind review.
We're delighted to hear that setting up your new digital unit was such a positive experience. It's great to know that our team member was knowledgeable, guided you through the process clearly, and ensured everything was working correctly before finishing the call.
Providing easy-to-follow support and complete peace of mind is what we strive for, so your feedback is greatly appreciated. Thank you for choosing LifeLine24, and please don't hesitate to get in touch if we can assist you in the future. 😊
Had a very helpful experience with…
Had a very helpful experience with Bruno.
He assisted and helped with the queries and suggested for the best option sharing the process very clearly.
August 19, 2026
Unprompted review
Reply from Careline365
Thank you for taking the time to leave us a review.
We're delighted to hear that Bruno was able to assist with your queries and help you find the best option for your needs. Providing clear, helpful guidance is something we pride ourselves on, so it's wonderful to know that Bruno explained the process clearly and made your experience a positive one.
We'll be sure to pass your kind feedback on to Bruno. Thank you for choosing LifeLine24, and please don't hesitate to get in touch if there's anything else we can help you with. 😊
Prince was great
Prince was great! Highly recommend - great customer service
August 19, 2026
Unprompted review
Reply from Careline365
Thank you for taking the time to leave us a review.
We're delighted to hear that Prince provided such great customer service and made your experience a positive one. We pride ourselves on delivering friendly, helpful support, so it's wonderful to know that Prince went above and beyond.
We'll be sure to pass your kind comments on to him. Thank you for your recommendation and for choosing LifeLine24. 😊
Helpful team
Everyone I had contact with were pleasant, helpful and efficient. They solved my problems very quickly indeed!
August 19, 2026
Unprompted review
Reply from Careline365
We're delighted to hear that everyone you spoke with was pleasant, helpful, and efficient. Providing quick and effective support is something we always strive for, so it's wonderful to know that your problems were resolved so promptly.
Once I had selected the number needed…
Once I had selected the number needed phone was answered promptly (I didn't have to speak to a robot!) Nawal answered my queries re completing my profile clearly giving me confidence to progress.
Polite and helpful whilst maintaining professionalism
August 19, 2026
Unprompted review
Reply from Careline365
Thank you for taking the time to leave us a review.
We're delighted to hear that your call was answered promptly and that you were able to speak directly with a member of our team. It's wonderful to know that Nawal answered your questions clearly and gave you the confidence to complete your profile.
Providing support that is both professional and approachable is very important to us, so we're pleased to hear that Nawal was polite, helpful and maintained a high standard of customer service throughout your interaction.
We'll be sure to pass your kind feedback on to Nawal. Thank you for choosing us. 😊
Great Customer Service
Great help from Sue in Customer Services, she was very knowledgeable and helpful. I got through to the relevant department quickly. A very good company to deal with!!
August 19, 2026
Unprompted review
Reply from Careline365
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Sue in our Customer Services team was able to provide knowledgeable and helpful support. It's also great to know that you were connected to the right department quickly and that your experience was smooth from start to finish.
We'll be sure to pass your kind feedback on to Sue. Thank you for your lovely comments and for choosing us. We're thrilled to hear that you found us a great company to deal with! 😊
Extremely friendly
Extremely friendly, helpful customer service assistant, easy to set up my father in laws new careline package.
August 19, 2026
Unprompted review
Reply from Careline365
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our customer service team extremely friendly and helpful, and that setting up your father-in-law's new Careline package was quick and straightforward.
We understand how important it is to have a smooth and stress-free experience when arranging support for a loved one, so it's wonderful to know that our team made the process easy for you.
Thank you for choosing us, and please don't hesitate to get in touch if there's anything else we can help with in the future. 😊
Perfect Customer Service
Carrie was so lovely helpful kind and caring, explaining everything in detail and was a pleasure to speak to. She would be an asset to any company in dealing with customers.
August 19, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your wonderful review! We’re delighted to hear that Carrie made such a positive impression. Her kindness, care and dedication to helping customers really shine through, and we’ll be sure to share your lovely feedback with her. We’re incredibly lucky to have her on the team!
Nick
Professional young man Prince
I spoke to a professional young man called Prince. He explained the new Digital Service to me very clearly and was very helpful. I have now signed up my father to the service.
Thank you Prince
August 19, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your fantastic feedback! We’re so pleased to hear that Prince was able to explain our new Digital Service clearly and make the process so straightforward for you. We’ll be sure to pass your kind words on to him — he’ll be delighted to know his help made a difference. It’s wonderful to hear you’ve now signed your father up too!
Nick
Excellent customer service.
My call was answered quickly and politely by Kirsti, a well spoken lady. She was very helpful in solving my problem and giving me advice and information. It was a genuine pleasure to talk to her.
August 19, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your wonderful feedback! We’re delighted to hear that Kirsti was quick, polite and helpful in resolving your issue and providing the information you needed. We’ll be sure to share your kind words with her — it’s lovely to know she made your experience such a positive one
Nick
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