My equipment arrived promptly Prompt & friendly response when testing Reassurance when my pendant picked up a random phone call unconnected to me.This occurred twice over a w/end,so your respond... See more
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See what reviewers are saying
Just contacted the Carelink helpline to ask about a fall my Mum had which did not trigger the alarm. I spoke to Tom who was very helpful in explaining the 6-second rule and gave me some good advice on... See more
Kelly the young lady who dealt with me was exceptional. I wanted to upgrade to the new digital system & told her that I had done some research & found a much cheaper product & would go with the other... See more
Company replied
There was many problems on receipt of replacement box which was faulty. However a further replacement was sent with out delay and all went smoothly and security was again on board. The engineer was in... See more
Company details
Written by the company
For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life. Carelink24 exists to ensure that no one is forced to live day-to-day with the fear that something might happen that threatens their well-being. We are a national provider of a high-quality Carelink alarm service with a 24-hour response team on hand to help you, or your loved ones, any time they need it. At Carelink 24 we believe that peace of mind should be available to everyone, no matter what their situation. A Carelink alarm is the ideal link between a vulnerable person and that can help.
Contact info
United Kingdom
- 0800 0076 247
- hello@carelink24.org
- www.carelink24.org
4.3
Excellent
595 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Polite helpful and always no there…
Polite helpful and always no there always there to help fantastic service
May 24, 2024
Reply from Carelink24
Hi Mrs Wylde,
Thanks for taking the time to leave a revie. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
PERFECT TRANSACTION
May 17, 2024
Reply from Carelink24
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
I had a technical problem which was…
I had a technical problem which was quickly solved and all back to normal
May 17, 2024
Reply from Carelink24
Hi Gwen,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the the service and that we could resolve your problem.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
You were very helpful and friendly with…
You were very helpful and friendly with me when getting your help with my dept problem.
Thank You.
April 21, 2024
Reply from Carelink24
Hi Brian,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Reassuring service and efficient admin
It is really reassuring to know there is a person available and ready to call for help if necessary. My mum is 84 has limited mobility and has had several falls. She can call for assistance anywhere in the house if she needs to. The call centre keeps in touch with her until an ambulance or one of her relatives can get to her. Any interaction my family has had with the admin side has been very positive and efficient.
May 3, 2024
Unprompted review
Reply from Carelink24
Hi Sue,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Great service.and easy to set up and fantastic price
The service was so easy to set up. Did all the set up tests and someone was always there to step us through it.
April 23, 2024
Reply from Carelink24
Hi Jane,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Helpful polite and efficient.
April 24, 2024
Reply from Carelink24
Hi Mr Littler,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Easy to set up- called the company and…
Easy to set up- called the company and ran through some set up tests- so far so good
April 18, 2024
Reply from Carelink24
Hi Tracey,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Set up and testing were very simple
Set up and testing were very simple. This was most important for my Dad who is the user of the service and has the devices in his home. The staff on the phone lines are polite and responsive too.
March 17, 2024
Reply from Carelink24
Hi Myles,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Samuel made choosing the carelink…
Samuel made choosing the carelink system feels really easy and straightforward. We're grateful to have been able to set up the system for our parents so quickly.
April 2, 2024
Unprompted review
Reply from Carelink24
Hi Charlie,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that Samuel could assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Be aware of contract conditions
My mother had the carelink24 alarm for years. She had a serious stroke during the alarm cancellation period (one month after renewal) Cancelling the contract was the last thing on my mind as she entered palliative care. Carelink24 didn’t want to return ANY money to mom although I’d just renewed the contract for her ! Be aware !!
March 28, 2024
Unprompted review
Reply from Carelink24
Hello,
Thank you for your feedback and for sharing your thoughts on the service.
I am sorry to hear that you were dissatisfied with the refund policy for the Service. I can confirm from our records that your issue has now been resolved.
Of course, if you do require any additional assistance, please feel free to contact us again.
Best wishes,
Ash
They treated me with respect an were…
They treated me with respect an were very patient and caring
March 15, 2024
Reply from Carelink24
Hi Shirley,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
The alarm is ok
The alarm is ok, but the machine interferes with our phone line so much that when we take a call on the phone line we have to turn the alarm off.
We have moved the box away from our phone into another room, and the interference stopped.
February 29, 2024
Reply from Carelink24
Hello Julie,
Thank you for your review and for sharing your feedback on the Service.
I can confirm that the kind of Alarm you have, a Smartlife Digital Alarm, is entirely independent of the phone line. As such, it is impossible for the device to have an impact on the phone line to such a degree.
If you have any further questions or queries, please do not hesitate to contact us again.
Best wishes,
Ash
That there are people you can talk too
Harry was very helpful very knowledgeable, helped to go through the process of what would be best for us ,easy ordering ,very polite made me feel that I could talk to him
March 18, 2024
Unprompted review
Reply from Carelink24
Hi Helena,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that Harry could assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Easy set up' quick delivery ' and very…
Easy set up' quick delivery ' and very polite staff on the phone ' who checked everything was working. Thanks
March 11, 2024
Reply from Carelink24
Hi Sandra,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
From ordering
From ordering , installing and using l have had great service. Always polite efficient staff, l can’t fault the service. I would like to thank them all, l am only cancelling as l stay most off my time now in Ireland with family.
M. Reece
March 15, 2024
Unprompted review
Reply from Carelink24
Hello Maureen,
Thank you for taking the time to leave a review. We are pleased to hear that you were satisfied with the service and that we could support you whilst you needed us.
We wish you all the best for the future.
Kind regards,
Carelink24
Very Good service
March 4, 2024
Reply from Carelink24
Hi Wendy,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Kind and helpful staff full of great…
Kind and helpful staff full of great information nothing was too much trouble
February 29, 2024
Reply from Carelink24
Hi Maria,
Thanks for taking the time to leave a review. We're pleased to hear that you've had a positive experience with us and that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
The experience CareLink offered has…
The experience CareLink offered has been very goood indeed. Fortunately I have, after several years, finally had an hip replacement and am finding that my main use now is merely to explain that I have called by accident and could my call be cancelled! Each time I have been met with courtesy and attention. I can assure anyone using this service they will find it well worthwhile and a help to boosting confidence. Many thanks.
March 2, 2024
Unprompted review
Reply from Carelink24
Hello Elspeth,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed, and will always be happy to hear that you are okay after a false activation.
Kind regards,
Carelink24
Straightforward purchase and set up
Whole process of buying Carelink straightforward. Quick delivery and clear instructions for set up.
February 23, 2024
Reply from Carelink24
Hello Mrs Walkden,
Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service.
Rest assured that our team are always available to provide assistance when needed.
Kind regards,
Carelink24
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